Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Salzburg AG · Cognigy
Vendor-reportedEnergy & utilitiesAustriaIn productionEnterpriseLLMLive 2018
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by cognigy.com (vendor self-report). Checked against the source page on 2026-09-06. 5 of 5 figures below appear on that page word for word.
The problem
Alleviate customer service workload by efficiently managing routine interactions and integrating up- and cross-selling functionalities.
What was deployed
- Vendor
- Cognigy
- Products
- Cognigy.AI, Cognigy Knowledge AI
- Models
- GPT
- Technique
- LLM
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- Trained on over 400 intents
- Scale
- 450,000+ customers, 2,500 employees
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
Over 58%User Growth
“Achieving Over 58% User Growth”
Quoted word for word from the source
89%User Satisfaction with AI-Service
“89% User Satisfaction with AI-Service”
Quoted word for word from the source
4,000Purchases via AI
“4,000 Purchases via AI”
Quoted word for word from the source
160,000customer interactions handled by AIannually
“160,000 customer interactions annually”
Quoted word for word from the source
2,500Calls Saved to contact centerevery month
“Saves 2,500 calls to the contact center every month”
Quoted word for word from the source
“At Salzburg AG, we were not only one of the first energy supply companies to use an AI Agent, but we are also the first utility company to expand its AI Agent to include a GPT solution. This enables us to offer a state-of-the-art service channel for our customers. And Cognigy Knowledge AI is a key enabling technology.”
Sources
- cognigy.com — vendor self-report
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