Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Novuskills · Quickchat AI
Vendor-reportedEducationIn productionNLPLive 2023
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by quickchat.ai (vendor self-report). Checked against the source page on 2026-09-06. 2 of 2 figures below appear on that page word for word.
The problem
Providing customer support 24/7 in multiple languages was tricky and expensive, risking potential client loss due to delayed responses or miscommunications.
What was deployed
- Vendor
- Quickchat AI
- Products
- Quickchat AI, Quickchat Widget, AI assistant
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- most recent company information
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
1,000AI Assistant interactions
“1,000 AI Assistant interactions”
Quoted word for word from the source
98%Satisfaction Rate
“98% Satisfaction Rate”
Quoted word for word from the source
24/7Availability
“24/7 availability: The AI never sleeps, so customers started getting answers fast, anytime, anywhere.”
Quoted word for word from the source
Happy customersCustomer satisfaction
“Happy customers: Fast, accurate responses made customers more interested in the offer.”
Quoted word for word from the source
More leadsLead conversions
“More leads: This increased the number of lead conversions for Novuskills.”
Quoted word for word from the source
Useful insightsInsights into customer behavior and frequently asked questions
“Useful insights: On top of that, Quickchat's analytics provided insights into customer behavior and frequently asked questions, enabling continuous improvement in service.”
Quoted word for word from the source
“Quickchat's advanced natural language processing capabilities, seamless integration, scalability, very helpful and responsive support, and the ability to customize the AI to fit our brand voice were the things that convinced us we came to the right place.”
Difficulties and limits
- Setup time — uncertainty over how long implementation would take
- Accuracy — whether the AI would understand varied customer questions and answer correctly in Novuskills' voice
- Cost — uncertainty over the final cost
- Multilingual support — whether the AI could handle multiple languages accurately
Sources
- quickchat.ai — vendor self-report
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