icare · SAS
increased by 15% — accuracy
Independently reportedInsurance · Process automation · Classical ML · Scaled · 2019
industry
AI case studies in Insurance
9 deployments, each checked against the page it was reported on. Figures are quoted verbatim; anything we could not find in the source is marked on the case page.
UnitedHealthcare · NaviHealth
12.6% — Skilled nursing facility denial rates
Independently reportedInsurance · Process automation · Classical ML · In production · 2022
PolicyBazaar · Ringg
57000 — Connected calls
Vendor-reportedInsurance · Process automation · NLP · In production
State Farm agent offices · EHVA
91% — Callers unaware they spoke with an AI
Vendor-reportedInsurance · Customer support · NLP · Scaled
Najm · LivePerson, BAB (local implementation partner)
250000 — conversations
Vendor-reportedInsurance · Customer support · NLP · Scaled · 2019
Tata AIA · Awarathon
10% improvement — revenue generation
Vendor-reportedInsurance · Other · LLM · In production
Root Insurance · Observe.AI
15% improvement — compliance
Vendor-reportedInsurance · Quality inspection · NLP · In production
Tryg · boost.ai
750 — employees assisted
Vendor-reportedInsurance · Process automation · NLP · In production · 2018
IMA Financial Group · Wyecliff
Vendor-reportedInsurance · Process automation · LLM · Scaled