Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Hilton Santa Clara · LiveX AI
Vendor-reportedTravel & hospitalityUnited StatesIn productionEnterpriseNLPLive 2026
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by livex.ai (vendor self-report). Checked against the source page on 2026-09-06. 4 of 4 figures below appear on that page word for word.
The problem
Guests had routine questions about the hotel and local area, especially during a busy period (FIFA World Cup) and ongoing renovations, straining the front desk.
What was deployed
- Vendor
- LiveX AI
- Products
- LiveX Gateway, AI concierge
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- Hybrid
- Data used
- hotel amenities, dining options, property details
- Scale
- one installation
- Timeline
- 3 months
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
11.3conversion rate to Hilton Honors members
“converting 11.3% of selfie guests into Hilton Honors members”
Quoted word for word from the source
4.76guest satisfactionacross the first three months after installation
“a multilingual guest-service layer rated 4.76/5 by guests”
Quoted word for word from the source
zero outdatedaccuracy of amenity answerspost-renovation
“post-renovation checks confirmed zero outdated amenity answers.”
Quoted word for word from the source
2response time
“Roughly 2-second response time”
Quoted word for word from the source
ROI as stated: The same platform that serves guests doubles as sponsorable inventory for corporate events — turning the installation from a cost line into a revenue surface.
Difficulties and limits
- The hotel was mid-renovation, with amenities, dining options, and property details changing week to week, requiring the guest-facing answer engine to stay accurate while the property itself was a moving target.
Sources
- livex.ai — vendor self-report, 2026-07-01
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