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Customer support

Heatable · Fifty One Degrees

Vendor-reportedOtherUnited KingdomIn productionMid-marketLLMLive 2025

Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.

Reported by 51d.co (vendor self-report). Checked against the source page on 2026-09-06. 1 of 1 figures below appear on that page word for word.

The problem

Inbound aftercare required a person to read and resolve every enquiry, making growth expensive and unsustainable.

What was deployed

Vendor
Fifty One Degrees
Products
Google Gemini, Google Cloud Platform
Models
Google Gemini
Technique
LLM
Build or buy
Built in-house or to order
Deployment
Custom build
Data used
Heatable's systems
Scale
500+ installer network

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

48%inbound aftercare resolved without a ticketSince going live in April 2025

“Since going live in April 2025 it has resolved 48% of inbound aftercare without a ticket ever reaching the team”

Quoted word for word from the source

about halfaftercare issues never touching a personfrom roughly three aftercare issues raised each day

“Of the roughly three aftercare issues raised each day, about half never touch a person.”

Quoted word for word from the source

“We couldn't live without the agents Fifty One Degrees built.”
— Heatable team

Sources

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