Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Hash House A Go Go · Momos
Vendor-reportedTravel & hospitalityUnited StatesIn productionMid-marketNLPLive 2023
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by momos.com (vendor self-report). Checked against the source page on 2026-09-05. 5 of 5 figures below appear on that page word for word.
The problem
Hash House A Go Go lacked a consolidated platform for customer engagement across all of their locations and was unable to effectively manage their online reputation and customer feedback.
What was deployed
- Vendor
- Momos
- Products
- Momos AI Customer Copilot, Momos AI tools, Momos platform
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- online reviews, customer feedback
- Scale
- across all locations
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
4.9Google ratingfrom 4.22
“4.9-star Google rating A 16% growth from 4.22”
Quoted word for word from the source
97%CSAT
“Increased CSAT by 23% to 97%”
Quoted word for word from the source
number of Online Reviews
“746% Increase In the number of Online Reviews”
Quoted word for word from the source
70% +Email Open Rates
“70% + Email Open Rates”
Quoted word for word from the source
2,309Hours SavedAnnually
“2,309 Hours Saved Annually”
Quoted word for word from the source
ROI as stated: significant cost savings, and increased revenue.
“With Momos, we’ve not only increased the number of reviews we’re receiving but also dramatically improved how we engage with them—and the results speak for themselves!”
Difficulties and limits
- High Review Volume Across Locations and Channels
- Lack of Customer and Operational Insights
- Disconnected Marketing Efforts
Sources
- momos.com — vendor self-report, 2023-11-19
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