AI News Today.

Customer support

GuruWalk · GuruSup

Vendor-reportedTravel & hospitalityScaledNLP

Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.

Reported by gurusup.com (vendor self-report). Checked against the source page on 2026-09-06. 4 of 4 figures below appear on that page word for word.

The problem

GuruWalk needed to scale 24/7 multilingual customer support for high message volume and repetitive queries without increasing headcount.

What was deployed

Vendor
GuruSup
Products
GuruSup
Technique
NLP
Build or buy
Bought off the shelf
Deployment
SaaS
Data used
GuruWalk's database to answer with up-to-date information about tours, guides, cancellation policies and meeting points.
Scale
500,000+ messages/month, 24/7 global support in 5 languages

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

Queries resolved by AI

“91% of queries resolved automatically by AI, with no human intervention.”

Quoted word for word from the source

Response capacity

“7x increase in response capacity: the team now handles 7 times more volume with the same headcount.”

Quoted word for word from the source

under 30 secondsAverage first-response time

“Average first-response time reduced to under 30 seconds on any channel.”

Quoted word for word from the source

Over 500,000Messages managed monthlymonthly

“Over 500,000 messages managed monthly with consistent quality.”

Quoted word for word from the source

“GuruSup has allowed us to scale our support globally without losing the personal touch. It's a key part of our operation.”

Sources

Similar deployments

Perry Ellis · Yotpo

1.4% — conversion rate

Independently reportedRetail & e-commerce · Customer support · NLP · Scaled

Radiant Credit Union · interface.ai

60% — Asset growth absorbed without contact center team expansion

Vendor-reportedBanking & finance · Customer support · LLM · Scaled · 2022

Talkmobile · LivePerson

92% — Customer Satisfaction Score (CSAT)

Vendor-reportedTelecom · Customer support · NLP · Scaled · 2014