Intuit
over 65 billion — Machine learning predictions generated
Independently reportedTechnology & software · Personalization · LLM · Scaled
Personalization
Fuzu · MindTitan
Vendor-reportedProfessional servicesFinlandIn productionEnterpriseNLPLive 2019
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by mindtitan.com (vendor self-report). Checked against the source page on 2026-09-06. 2 of 2 figures below appear on that page word for word.
The problem
Fuzu had a cumbersome onboarding process requiring users to answer many questions, leading to lower completion rates and a need for more personalized job recommendations.
What was deployed
- Vendor
- MindTitan
- Technique
- NLP
- Build or buy
- Built in-house or to order
- Deployment
- Custom build
- Data used
- uploaded text documents such as resumes and cover letters; tens of thousands of jobs posted since 2015; users' previous interactions with the platform, including past job applications
- Scale
- more than one million users in Kenya, Uganda and Nigeria
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
increased by 30%Click-through rate for job applications
“Click-through rate for job applications increased by 30%”
Quoted word for word from the source · round percentage, no baseline given
90% accuracyAccuracy of education level classification
“We're now able to determine education levels with 90% accuracy.”
Quoted word for word from the source
“Since launching our job recommendation algorithm based on user behavior, our click-through rate for applications has increased by 30%.”
Difficulties and limits
- We ask many questions from new users to achieve the high-quality recommendations. To increase the completion rate of our registration flow, we wanted to reduce the amount of questions we ask.
- While it's still early days, the Fuzu team has already observed some impressive changes.
Sources
- mindtitan.com — vendor self-report, 2021-12-22
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