Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Exclaimer · Maven AGI
Vendor-reportedTechnology & softwareIn productionEnterpriseAI agents
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by mavenagi.com (vendor self-report). Checked against the source page on 2026-09-06. 3 of 3 figures below appear on that page word for word.
The problem
Exclaimer's existing chatbot required extensive manual training, provided vague answers, increased support team workload, and lacked reporting capabilities.
What was deployed
- Vendor
- Maven AGI
- Products
- Agent Maven™, Maven’s Copilot
- Technique
- AI agents
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- Exclaimer’s core systems (including Zendesk and Salesforce), product details
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
ticket volume
“18% reduction in ticket volume due to self-serve”
Quoted word for word from the source
autonomously answered inquiries
“15% increase in autonomously answered inquiries via chat”
Quoted word for word from the source · round percentage, no baseline given
10+hours saved on setup and maintenanceweekly
“10+ hours saved weekly on setup and maintenance”
Quoted word for word from the source
ROI as stated: Maven’s sleek dashboard gives him full visibility into Agent Maven™’s ROI.
“Maven wipes the floor with any other chat solution. The number of complex responses their agent handles for us keeps shooting up.”
Sources
- mavenagi.com — vendor self-report, 2025-06-12
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