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Customer support

bb.q Chicken · Momos

Vendor-reportedConsumer goodsUnited StatesIn productionEnterpriseNLPLive 2023

Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.

Reported by momos.com (vendor self-report). Checked against the source page on 2026-09-06. 3 of 4 figures below appear on that page word for word; the rest are marked.

The problem

Rapid expansion led to an explosion of customer reviews across platforms, overwhelming internal systems and risking poor customer engagement.

What was deployed

Vendor
Momos
Products
Momos AI Customer Copilot
Technique
NLP
Build or buy
Bought off the shelf
Deployment
SaaS
Data used
customer reviews from Google, Yelp, delivery apps, and social media
Scale
250+ locations across the U.S.

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

91%review response ratefrom 38%

“91% review response rate Up from 38%”

Quoted word for word from the source

300+hours savedmonthly

“300+ hours saved monthly Automated replies removed the manual burden”

Quoted word for word from the source

2.5x fastercustomer reply speed

“2.5× faster Customer replies, and more customer feedback is heard.”

Not found on the source page in these words

7,500+customer interactions managedmonthly

“7,500+ customer interactions Managed monthly in one dashboard”

Quoted word for word from the source

“The customizable dashboard allows us to monitor all interactions from various social media platforms in one place, streamlining communication with customers. This not only helps improve response rates to important feedback but also enhances the overall customer experience.”
— Leah Park, LSM Manager

Sources

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