Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Arpías · GuruSup
Vendor-reportedOtherIn productionSmall businessAI agents
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by gurusup.com (vendor self-report). Checked against the source page on 2026-09-06. 3 of 3 figures below appear on that page word for word.
The problem
Staff were overwhelmed by digital queries, leading to slow responses outside business hours and lost potential appointments, with the previous tool being costly and lacking AI features.
What was deployed
- Vendor
- GuruSup
- Products
- GuruSup
- Technique
- AI agents
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- appointment management and sales systems
- Scale
- ~100 workers, 4 active AI agents, ~6,500 AI credits/month across the studio chain
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
24/7Availability of client support
“GuruSup lets us be available for our clients 24/7 without overloading the team.”
Quoted word for word from the source
4Active AI agents managing queries
“4 active AI agents managing queries across the studio chain.”
Quoted word for word from the source
~100Workers supported with unified digital support
“~100 workers supported with unified digital support.”
Quoted word for word from the source
no additional workloadWorkload for query handling
“Automated handling of appointment, service, policy and product queries with no additional workload for the team.”
Quoted word for word from the source
“GuruSup lets us be available for our clients 24/7 without overloading the team. It's been a game-changer for our digital operations.”
Difficulties and limits
- Studio workers spent too much time answering WhatsApp and Instagram instead of attending to in-person clients.
- Night and weekend queries went unanswered until the next day, losing potential appointments.
- With Intercom, costs were high and AI functionality was unavailable on their plan, limiting automation possibilities.
Sources
- gurusup.com — vendor self-report, 2025-03-01
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