Perry Ellis · Yotpo
1.4% — conversion rate
Independently reportedRetail & e-commerce · Customer support · NLP · Scaled
Customer support
Aptean · Enjo
Vendor-reportedTechnology & softwareIn productionEnterpriseLLM
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by enjo.ai (vendor self-report). Checked against the source page on 2026-09-06. 4 of 4 figures below appear on that page word for word.
The problem
Scaling support across 80+ ERP products, overwhelming technical complexity due to siloed knowledge, slow resolution, declining satisfaction, unsustainable cost trajectory, and fragmented tools.
What was deployed
- Vendor
- Enjo
- Products
- AI Agents, Agent Assist, Insights
- Technique
- LLM
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- 5+ years of historical Salesforce cases and knowledge base articles, thousands of product manuals and documentation across SharePoint and websites, 5M documents from Salesforce case feeds, knowledge bases, and SharePoint repositories.
- Scale
- 600+ support representatives, 80+ ERP products
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
information access time
“cutting information access time by 80%+”
Quoted word for word from the source · round percentage, no baseline given
300K+support requests acceleratedper year
“accelerating 300K+ support requests per year.”
Quoted word for word from the source
5M+documents integrated into knowledge source
“5M+ documents integrated into the knowledge source”
Quoted word for word from the source
80agents' worth of work performed by AI
“80 agents' worth of work performed by AI”
Quoted word for word from the source
“Enjo didn't just give us a chatbot - it gave us an AI layer we can embed anywhere: inside Salesforce, inside our custom CRM, and now inside our own applications through the API. That's what makes this transformational.”
Difficulties and limits
- Overwhelming technical complexity due to thousands of siloed knowledge sources, product manuals, and historical cases across 80+ distinct products.
- Slow resolution and declining customer satisfaction due to manual, error-prone processes.
- Unsustainable cost trajectory for hiring and training specialists to keep pace with growth.
- Fragmented tools and workflows (Salesforce, custom CRM, multiple internal tools) leading to context switching and lost time.
Sources
- enjo.ai — vendor self-report
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