Medsender

What Medsender does

Medsender's AI Medical Assistant provides complete practice automation for healthcare with accurate AI for medical practices. It offers a comprehensive, EHR-integrated platform to integrate, streamline, and automate communication between providers, patients, and everyone in between. The EMR-agnostic platform integrates with any system quickly. Medsender's AI referral management automatically processes referrals, schedules patients, and creates detailed analytics reports. It can be used within an EMR, on its web app, or programmatically via its API. Medsender unifies faxes, referrals, and patient calls into one automated platform, reducing manual work, improving data accuracy, and accelerating care across locations. The company is dedicated to revolutionizing healthcare communication by leveraging advanced AI technology to streamline administrative workflows and enhance patient care.

Products

• AI Fax AutomationEliminates manual scanning, labeling, sorting, and routing of faxes. Includes automated AI-powered fax processing, automated scanning, labeling, sorting, and routing, automated chart updates or creation, EMR/EHR integration, expert-led installation and onboarding, hands-on training, and live chat, email, and phone support.
• AI Referral AutomationAutomates new chart creation, scheduling, and monitors scheduling efficiency. Includes AI Fax Automation, automated AI-powered referral management, and automated referral status reporting.
• AI Call Automation (MAIRA AI Voice Agent)Answering calls 24/7, handling new patient intake, prescription refills, and routing to staff. Offloads routine patient calls, providing automated, 24/7 AI call automation, automated handling of patient Q&A, and automated detailed call reporting. Functions as a virtual receptionist.
• Healthcare Fax APIIntegrates AI and fax directly into existing applications, automating tens of thousands of monthly faxes with high accuracy.
• Enterprise AIAI data extraction at scale.

Key capabilities

• EHR-integrated platform
• EMR-agnostic integration
• AI referral management
• Automated patient scheduling
• Detailed analytics reports
• HIPAA-compliant fax automation
• SOC 2 Type II certified
• End-to-end encryption
• 24/7 expert support
• Automated AI-powered fax processing
• Automated scanning, labeling, sorting and routing
• Automated chart updates or creation
• Automated AI-powered referral management
• Automated referral status reporting
• Automated, 24/7 AI call automation
• Automated handling of patient Q&A
• Automated detailed call reporting
• Automated chart creation & updates
• Patient scheduling, refills, appointment details & reminders, post-visit follow-ups, directions and other common Q&A
• Detailed Fax Reporting
• Detailed Fax and Referral Reporting
• Detailed Call Reporting
• US-based infrastructure
• Microsoft SSO support
• 256-bit SSL encryption for data in transit
• 2048-bit private key encryption for stored documents
• Role-based user permissions
• Session timeouts on inactivity
• Centralized user management
• Built on Google Cloud with redundant systems, daily security assessments, DDoS protection, and 99.99% uptime
• Firewall and intrusion detection

Use cases

• Automating front-office work to convert referrals into scheduled appointments
• Processing referrals and scheduling patients automatically
• Integrating, streamlining, and automating communication between providers, patients, and others
• Answering calls 24/7 and handling new patient intake
• Automating prescription refills
• Routing calls to staff
• Automating fax intake and document processing
• Reducing manual work in healthcare administration
• Improving data accuracy in patient records
• Accelerating care across multiple locations
• Managing high-volume, unstructured intake work before a referral reaches a patient chart
• Automating patient matching and record creation in EMRs
• Prioritizing and routing referrals based on type, urgency, and provider
• Centralized tracking of referrals from intake through scheduling
• Automating patient scheduling, refills, appointment details & reminders, post-visit follow-ups, directions and other common Q&A
• Automating data extraction from faxes and documents
• Eliminating manual fax sorting and triaging
• Reducing referral triage time
• Automating patient outreach for referrals
• Streamlining document management and enhancing patient care within aesthetics practices
• Synchronizing patient data and communication for improved accuracy and efficiency of health record and referral management
• Enhancing clinical workflows and improving patient communication efficiency
• Secure, streamlined communication and effortless sharing of patient data
• Optimizing patient communication and care coordination for physical therapy practices
• Enhancing care coordination by facilitating secure, real-time communication and seamless exchange of patient information
• Streamlining patient records, referrals and communication for healthcare operations
• Improving client communication and streamlining practice management for scheduling, billing, clinical documentation, and telehealth
• Reducing administrative tasks for behavioral health practices
• Simplifying referrals and document management needs
• Enhancing care coordination and streamlining workflow for healthcare practices
• Ensuring secure and efficient oncology document processing

AI approach

Medsender leverages AI to automate administrative tasks in healthcare, including fax processing, referral management, and patient call handling. Their AI extracts information from documents, categorizes faxes, processes referrals, and handles patient inquiries via a voice assistant. The company emphasizes its proprietary AI models built for healthcare workflows.

Tech named: AI Medical Assistant, AI referral management, AI Voice Agent, AI Document Automation, AI Referral Processing, AI data extraction

Industries served

• Hospitals and Health Care
• Dermatology
• Plastic Surgery
• ENT (Ear, Nose, Throat)
• Orthopedics
• Neurology
• Urgent Care
• Digestive Health & Nutrition
• Addiction Treatment
• Orthotics & Prosthetics
• Telehealth
• Pediatric Clinics
• Behavioral Health

What it says sets it apart

• Comprehensive, EHR-integrated platform
• EMR-agnostic platform with turn-key integrations
• Most accurate AI for medical practices
• Unifies faxes, referrals, and patient calls into one automated platform
• Reduces manual work by 80%
• 85% faster referral processing
• 2-3x more referrals converted
• Automates work practices have outgrown
• Provides visibility into referral pipeline
• Call automation answers calls 24/7
• Automates new patient intake
• HIPAA-compliant and SOC 2 Type II certified
• End-to-end encryption
• Built for healthcare from the ground up, not retrofitted
• Continuously monitored compliance controls through Vanta
• BAA included with every account
• US-based infrastructure
• Expert-led installation and onboarding
• Hands-on training
• Live chat, email, and phone support
• One contract, one support partner, zero chaos
• Centralized reporting and visibility across locations
• AI-driven labeling and categorization of faxes
• Direct uploads to patient records
• Automated mapping of faxes to patient records
• Ability to read scanned paper faxes and correctly label them
• Search functionality for faxes
• Automates every step between receiving a referral and getting the patient on the calendar
• Structured intake with no manual data entry required
• Centralized tracking with full referral lifecycle visibility
• Routing and follow-up happen without staff intervention
• One centralized team handles intake across all locations