chatlyn

What chatlyn does

chatlyn is an AI-powered guest communication platform designed for the hospitality industry. It unifies all guest communication channels, including WhatsApp, email, Booking.com, Instagram, and webchat, into a single inbox. The platform integrates with Property Management Systems (PMS) to automate guest journeys, provide AI-driven responses to common queries, and enable targeted upsells and marketing campaigns. chatlyn aims to improve guest satisfaction, streamline hotel operations, and increase ancillary revenue by facilitating faster, smarter, and more personalized communication.

Products

• Omni-channel inboxUnifies all guest communication channels (WhatsApp, email, Booking.com, Instagram, webchat, Messenger) into a single shared inbox, with PMS data attached. Supports team collaboration with assignments, labels, and private notes.
• AI chatbotHandles routine guest questions 24/7 in 100+ languages, trained on hotel-specific documents. Features smart handoff to staff for nuanced requests and provides smart replies.
• Guest journey automationPMS-triggered messages across the full guest journey, including pre-arrival info, in-stay upsells, and post-checkout review requests via WhatsApp.
• WhatsApp for hotelsEnables hotels to use WhatsApp Business API for pre-arrival info, upsells, in-stay support, and post-stay reviews with on-brand templates, broadcast campaigns, and automated flows.
• Webchat widgetA branded, AI-powered webchat widget for hotel websites that answers visitor questions instantly and allows staff to take over conversations.
• WhatsApp CampaignsAllows hotels to send targeted WhatsApp campaigns for upsells, promotions, and direct bookings with high open rates, personalized using PMS data.
• Email + chatlynIntegrates Gmail, Outlook, and IMAP/SMTP mailboxes into the unified inbox, allowing teams to manage guest emails with full HTML support, assignments, and PMS context.

Key capabilities

• Unified inbox for multiple communication channels
• AI chatbot with 100+ languages and 24/7 availability
• PMS integrations for real-time data sync
• Automated guest journey messaging (pre-arrival, in-stay, post-checkout)
• WhatsApp Business API integration with templates and campaigns
• Webchat widget for hotel websites
• Team collaboration tools (assign, label, @mention)
• Smart handoff from AI to human staff
• AI training on hotel-specific documents (PDFs, FAQs, URLs)
• Mobile app, browser extension, and desktop access
• GDPR compliant
• Custom branding for webchat and WhatsApp templates
• Dynamic content and personalization for messages
• Campaign tracking and reporting
• Outbound email composition with full HTML and attachments

Use cases

• Automating routine guest inquiries
• Increasing ancillary revenue through upsells (room upgrades, spa, F&B)
• Improving guest satisfaction and service efficiency
• Streamlining internal team communication and handovers
• Driving direct bookings and restaurant reservations
• Collecting post-stay reviews
• Scaling personalized butler service
• Managing multi-property guest communication
• Reducing staff workload on repetitive questions
• Providing 24/7 multilingual guest support

AI approach

chatlyn provides an AI chatbot for hotels that handles guest questions 24/7 in over 100 languages. The AI is trained on the hotel's own documents (PDFs, FAQ sheets, URLs, guest directories) and can auto-detect languages. It handles routine questions and can smart handoff to human staff when needed, preserving full context. The AI is also used for smart replies and can be integrated into WhatsApp Business API and webchat widgets. There is also an AI Assistant for review and email responses via a browser extension. The AI is explicitly not active on email for general-purpose addresses.

Tech named: AI chatbot, AI Assistant, smart replies, intent recognition, AI translation

Industries served

• Hospitality

What it says sets it apart

• Unified inbox for all guest channels with PMS data
• AI chatbot trained on hotel's own documents in minutes
• PMS-triggered guest journey automation for WhatsApp
• High WhatsApp open rates (95%+) for campaigns and messages
• Smart handoff from AI to human staff with full context
• Supports 100+ languages with auto-detection
• Built specifically for hospitality teams and workflows
• Real-time PMS integration with 13+ systems
• Focus on revenue generation through targeted upsells
• Ability to adapt to different service models (fully automated to highly personal)
• GDPR compliant
• Unlimited users for team access (unlike WhatsApp Business 5-device limit)

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.