Conduit

What Conduit does

Conduit is the leading AI agent platform for hospitality operations. It enables operators to create, test, and run AI agents on a purpose-built harness for hospitality. These on-brand agents handle the full guest journey, converting inquiries into bookings, driving upsell revenue, running internal operations, and surfacing insights for leadership. The platform connects to existing systems used by operators and is trusted by over 1000+ global hospitality brands across 120+ countries. Conduit's AI agents automate high-volume support and sales conversations across voice and text, 24/7, helping teams scale operations without increasing labor costs or sacrificing quality. It aims to reinvent how hospitality communicates with AI by taking the coordination layer off the critical path.

Products

• Conduit OperatorAn AI teammate that works with your team using their existing tools, answers questions, and takes action across them. It automates manual work, answers business questions, and improves other agents. It enhances agents by reading their reasoning, spotting areas for improvement, and drafting fixes. It automates end-to-end tasks like updating listings, syncing guest data, drafting replies, and filing tasks across PMS, CRM, and other tools. It also runs business intelligence, providing insights on topics, automation rates, response times, and conversion.
• Chat AgentsAI agents that respond instantly across every channel including email, WhatsApp, OTAs, and social media, handling customer service end-to-end.
• Voice AgentsAI agents that answer calls around the clock for restaurants, amenities, group sales, and front desk, ensuring no call is missed.
• Internal AgentsAn AI teammate that works with your team using the tools they already use, answers questions, and takes action across them.
• InboxA unified workspace that connects every channel (email, voice, WhatsApp, social, OTAs) for all conversations. It is agent-first, looping in human teams when needed, and provides full context with features like tagging teammates, leaving notes, and assigning messages. It allows sorting and filtering by team, property, or group, with round-robin routing and custom rules. It also features AI replies that can be trained by human input and provides hospitality context like booking details, stay history, and calendar availability.
• WorkflowsA reliable engine for the guest journey with hospitality-specific triggers and actions. It allows for multi-channel automation, triggering and acting across email, voice, WhatsApp, and OTAs. It is fully customizable, allowing branching based on signals like OTA or loyalty, and connecting tools via webhooks or MCP. It enables automated messaging triggered by PMS events, marketing campaigns based on stay date or listing, and upsell/cross-sell opportunities like early check-in or room upgrades.

Key capabilities

• End-to-end automation
• Multilingual support
• Native integrations
• Observability (inspect agent steps, tools used, decisions, reasons for transfer)
• Proactive workflows
• Performance reporting (automation rate, response time, resolution rate, guest satisfaction)
• API & MCP for agent control
• Agents that learn business behaviors
• Handle escalations
• Fine-tuned for hospitality
• Does the work end-to-end (communicates with tools, makes bookings/changes, resolves issues)
• Adheres to policies and procedures
• Built for every hospitality conversation (answer, follow playbook, learn)
• Reach every guest (voice, chat, email, WhatsApp, OTAs)
• Grounded in your context (live data from PMS, policy from knowledge base, connected tools)
• Always learning (self-improving, tunes guardrails, learns daily)
• Portfolio-wide rollout (organize properties, parent-child structure, brand standards, shared knowledge)
• On-brand front desk (phones, OTAs, in-stay messages answered in brand voice)
• Loyalty and upsells (rewards, member perks, spa, dining, room upgrades)
• Enterprise-grade security controls (encryption, role-based access, PII protection, audit logs, SSO)
• Hospitality-native: PMS, OTA, reservation context built in
• Configurable, guardrailed agents on Conduit's own conversational harness
• Autonomous AI voice agent in production
• Internal ops agents (dispatch cleaners, pay contractors, coordinate across systems)
• Configured, not built (connect PMS and channels, configure knowledge base and tools)
• AI-assisted replies
• Stronger performance tracking (response times, top-performing agents, guest satisfaction)
• Seamless team collaboration (notes, tagging)
• Better owner relations
• Two-way integration with Airbnb
• Unified inbox for all Airbnb conversations
• Automated messaging triggered by PMS events
• AI replies, you train it
• Smart escalation
• Multiple-choice responses
• Trainable AI
• Hospitality context built in (booking details, stay history, calendar availability)
• Automated messaging
• Run marketing campaigns
• Upgrade and cross-sell
• Visual builder for workflows
• PMS-aware upsells
• SOP ingestion from Google Drive
• Property manuals and house rules ingestion from Google Drive
• FAQ documents ingestion from Google Drive
• Auto-refresh for updated Drive files
• Folder-level control for Google Drive
• Wiki ingestion from Notion
• Property runbooks from Notion
• SOP sync from Notion
• Database content from Notion
• Auto-refresh for updated Notion pages

Use cases

• Handle customer service end-to-end
• Convert inquiries into bookings
• Drive upsell revenue
• Run internal operations
• Surface insights for leadership
• Automate high-volume support and sales conversations
• Elevate guest experience
• Automate internal operations across all systems
• Respond to guest inquiries instantly across email, WhatsApp, OTAs, socials
• Answer calls around the clock for restaurants, amenities, group sales, front desk
• Work with teams using existing tools to answer questions and take action
• Greet every guest in their language
• Connect every tool your team already uses
• Inspect agent actions and decisions for observability
• Run proactive workflows before guests need to ask
• Track performance metrics
• Control agents from custom stacks
• Handle escalations
• Standardize guest service across properties, brands, shifts
• Maintain brand voice
• Earn guest loyalty
• Organize properties in one workspace
• Answer phones, OTAs, in-stay messages in brand voice
• Promote loyalty rewards and member perks
• Offer spa, dining, and room upgrade upsells
• Support HIPAA workflows
• Concierge services
• AI Booking Assistant across multiple channels (OTA message threads, WhatsApp, SMS, email, voice)
• Omnichannel Inbox management
• Automate manual work for teams
• Provide always-on insights from live data
• Improve agents by identifying shortcomings and drafting fixes
• Update listings, sync guest data, draft replies, file tasks
• Run business intelligence (top topics, automation rate, response time, conversion)
• Handle Airbnb messages, support, and reservation modifications
• Push contacts, conversations, and ticket data into Airtable
• Enrich contacts and pull sales intelligence from Apollo.io
• Create and track Asana tasks
• Schedule, reschedule, and manage bookings via Cal.com and Calendly
• Create and update ClickUp tasks
• Send and receive emails
• Push availability, rates, and reservations to Expedia
• Crawl and ingest web content into knowledge base with Firecrawl
• Track issues and repositories from GitHub
• Check availability and manage events on Google Calendar
• Sync documents from Google Docs into knowledge base
• Read and sync data from Google Sheets
• Sync guest contacts, conversations, and ticket data with HubSpot and Salesforce
• Connect Lodgify for AI-driven guest communication
• Connect Notion for AI agent knowledge from wikis, runbooks, SOPs
• Respond to guests, send upsells, get task updates from Slack
• Unified calls and SMS for streamlined support with Twilio
• Handle WhatsApp messages
• Maintenance requests (dispatch, track, confirm)
• Reservation modifications (check availability, update PMS)
• Upsells and ancillary revenue (offer, confirm, fulfill)
• Internal ops coordination (guest communication and team dispatch)
• Voice calls (answer, qualify intent, handle requests 24/7)
• Pre-booking inquiries conversion
• Pre-arrival messages automation
• In-stay support and revenue generation
• Post-stay reviews and re-engagement
• PMS integration for real-time updates
• Maintenance dispatch from report to resolution
• Guest messaging for Airbnb, VRBO, Booking.com, Expedia

AI approach

Conduit provides an AI agent platform specifically for hospitality operations. Their AI agents handle customer service end-to-end, including chat and voice interactions, and automate internal operations. The agents are multilingual, learn from interactions, and are fine-tuned for hospitality conversations with strict policy guardrails. They integrate with existing hospitality systems to pull live data and context for responses and actions. Conduit emphasizes its own conversational harness and configurable, guardrailed agents.

Tech named: AI agents, conversational harness, policy guardrails, machine learning, natural language processing

Industries served

• Hospitality
• Hotels
• Apartments
• Vacation Rentals
• Hotel Groups
• Property Management

What it says sets it apart

• Leading AI agent platform for hospitality operations
• Purpose-built harness for hospitality AI agents
• On-brand agents handle full guest journey
• Trusted by 1000+ global hospitality brands in 120+ countries
• Automates high-volume support and sales conversations 24/7
• Scales operations without increasing labor costs or sacrificing quality
• Reinvents how hospitality communicates with AI by taking coordination layer off critical path
• Conduit is configured, not built, for faster time to value
• Hospitality-native agents grounded in live PMS, OTA, and reservation data
• Autonomous AI voice agent in production
• Internal ops agents for dispatching and coordination
• SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified
• Handles 50M+ guest conversations and $3B+ in reservation value
• First fully two-way integration with Airbnb, one of the only solutions with this capability
• Unified inbox for all guest communication channels (email, voice, WhatsApp, social, OTAs)
• AI-powered guest messaging that learns and improves over time
• Operational resolution, not just message routing
• One system for entire portfolio, integrating with both hotel PMS and STR systems
• Learning Loop captures intent, resolution patterns, and escalation paths from every conversation
• AI outperforms humans in 80-90% of cases by accessing unlimited historical data
• Seamless migration from general-purpose tools to hospitality-specific solution
• Ability to centralize years of scattered knowledge into the AI knowledge base
• Handles complex guest interactions, owner relations, and on-the-ground operations in one place
• Tailored specifically for hospitality needs, unlike general-purpose support tools

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.