Arc

What Arc does

Arc is the only voice AI platform purpose-built to bring ecommerce-grade optimization to the drive-thru. It goes beyond automated order-taking, giving restaurant brands real-time visibility into what’s working—and the tools to fix what isn’t. Arc's fast, friendly, and branded voice agents delight customers and work seamlessly alongside crew members while delivering 3-7% AOV lift and 95%+ first pass accuracy. The platform allows businesses to run, optimize, and grow their drive-thru like a digital channel, with powerful proprietary models trained on thousands of real orders for high accuracy and independence. Arc integrates quickly into existing operations, connecting directly to POS systems and adapting to current workflows without new hardware. It also offers tools for crew assistance, phone ordering, and insights/analytics.

Products

• Arc PlatformA flexible platform offering tools tailored to needs and guest experience, including voice AI ordering, automated order punching, phone ordering, and insights & analytics.
• Voice AI OrderingHandles the full order interaction and never misses an upsell.
• Automated Order PunchingListens 'over the shoulder' of crew and injects the order straight into the POS, in the drive-thru or at the counter.
• Phone OrderingDrops into call centers to provide reliability and precision of a digital channel on every call.
• Insights & AnalyticsReal-time and aggregated order insights to identify what's working and what needs fixing.
• Arc ObserveA live dashboard providing accuracy, AOV, upsell take-rate, order time, and CSAT, broken out by store, daypart, and script variant. Also used for controlled A/B tests.

Key capabilities

• Voice AI Ordering
• AI-Powered Upsell
• Enhanced Accuracy
• Automated Order Punching
• Phone Ordering
• Insights & Analytics
• Auto Test & Learn
• Real-time tools for optimization
• Proprietary models purpose-built for drive-thru
• 95%+ accuracy with no confirmation
• Best-in-class voice technology handling pauses, accents, background noise
• Fastest, most accurate agent on the market
• Quick menu changes and LTOs in minutes
• Crew feedback integration
• Integration with existing POS and base stations
• No new hardware required
• Adaptable to existing operations
• Crew can take over if needed
• No upfront investment required
• Customizable for brands
• Smarter with every order
• Fallback logging and review for continuous improvement
• Customizable voice, pacing, and brand language
• Live dashboard for performance metrics

Use cases

• Drive-thru optimization
• Automated order-taking
• Upselling strategies
• Real-time performance monitoring
• Menu management and LTO updates
• Crew assistance
• Phone order management
• Improving average order value
• Increasing order accuracy
• Freeing up labor
• Maintaining customer satisfaction and line speed

AI approach

Arc provides a voice AI platform purpose-built for drive-thrus, offering automated order-taking, real-time visibility, and optimization tools. It uses proprietary models trained on thousands of real orders to achieve high accuracy and handles pauses, accents, and background noise. The AI agents are designed to sound natural and can hand off to staff when needed, with fallbacks logged for continuous improvement. The platform also includes AI-powered upsell and auto test & learn features.

Tech named: proprietary models, voice AI, ML models

Industries served

• Restaurants
• Quick Service Restaurants (QSR)

What it says sets it apart

• Only voice AI platform purpose-built for drive-thru
• Goes beyond automated order-taking to provide optimization tools
• Delivers 3-7% AOV lift and 95%+ first pass accuracy
• Unrivaled founding team from Square and Cash App
• Powerful proprietary models trained on thousands of real orders
• Fastest, most accurate agent on the market
• Quick menu changes and LTOs in minutes via POS integration
• Integrates into existing operations without new hardware
• No upfront investment required
• Average order value lift or money back guarantee
• Mission-critical tools proven in production
• Low risk, high leverage, real-world validation
• Customizable for each brand
• Smarter with every order through continuous learning
• Flexible tools tailored to needs and guest experience
• One stack for taking orders, assisting crew, and shipping improvements

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.