Angoor AI

What Angoor AI does

Angoor AI provides an Agentic AI-native Customer Interaction Platform designed to automate customer engagement across various channels like WhatsApp, calls, web, Instagram, and email. It offers a unified inbox, AI-powered instant responses 24/7 in any language, and automates up to 70% of routine interactions. The platform escalates complex issues to human agents with full context and integrates with popular tools like Shopify, HubSpot, payment gateways, and logistics partners. Angoor AI also features an Agentic AI Development Studio for building custom AI-powered workflows and processes, a Gen AI-powered knowledge management system, and specialized solutions for WhatsApp and Instagram CX and marketing.

Products

• Agentic AI-native Customer Interaction PlatformPlatform to automate customer engagement across all platforms like WhatsApp, Calls, Web, Instagram, Email, Messenger.
• Agentic AI Development StudioGen AI-first automation studio to build any custom AI-powered workflow or processes without deployment complexity.
• Gen AI-powered knowledge management systemCentralized enterprise knowledge for teams and AI agents, supporting various file types and enabling intelligent generative AI agents.

Key capabilities

• Unified inbox across WhatsApp, Instagram, Email, Voice & Website
• AI responds instantly, 24/7, in any language
• Automates 70% of routine interactions
• Escalates complex issues to humans with full context
• Integrates with Shopify, HubSpot, payment gateways, logistics partners
• Bleeding Edge Voice Agents
• 360 Profile (Conversations, Data sections, Search chats, Basic Details, Notes, Transactions, Summary, Generated Truth)
• Auto-summarisation and labelling
• Intent Identification
• Gen AI Chatbots
• Report Generation
• LLM architecture support
• Prompt IDE (Create, version and test prompts)
• LLM Ops (Monitor flow output, advanced logs, individual form and LLM outputs)
• Advanced Agents (LLM agents with built-in and customizable tools)
• Versioning and comparison (prompts, agents, flows)
• Custom AI-powered workflow builder
• Pre-set components for complex interactions
• Tools for egress and ingress of data
• Centralised database for knowledge
• Guided Onboardings
• Workflows with individual triggers for actions
• Support for different file types (tables, text documents, images, URL scrapers)
• Manage access and informational hierarchy of data sources
• Test efficacy of knowledge bases
• Natural language queries for knowledge base
• Refer knowledge bases across agents, services and flows
• AI-powered CX and Marketing for WhatsApp journeys
• Automate conversations and replies on Instagram posts
• Configure and generate intent and categories of comments
• View cumulative sentiment, engagement, interactions on Instagram page
• Enable selling on WhatsApp with integrations like Shopify and Razorpay
• Manage Instagram posts from Angoor dashboard
• Continue comment-based conversations in inbox

Use cases

• Automating customer engagement
• Managing customer conversations across multiple channels
• Instant customer support and inquiries
• Automating routine customer interactions
• Escalating complex issues to human agents with context
• Building custom AI-powered workflows and processes
• Centralizing enterprise knowledge for teams and AI agents
• Automating sales, marketing, support, and other business processes
• AI-powered lead management
• Automating report generation
• WhatsApp CX and marketing
• Instagram platform management, CX, and marketing
• Candidate qualification in recruitment
• Generating personalized reports from data
• Lead management for student accommodation platforms

AI approach

Angoor AI provides an Agentic AI-native Customer Interaction Platform that uses Generative AI agents to automate customer engagement across various channels. It allows businesses to build custom AI-powered workflows and processes, including conversational chatbots, intent identification, auto-summarization, and report generation. The platform supports global Generative AI models and offers tools for prompt engineering, LLM operations, and advanced agent development.

Tech named: Agentic AI, Gen-AI, LLM architecture, GPT-powered tool

Industries served

• Software Development
• Premium D2C brands
• Real estate operators
• Hospitality groups
• Education platforms
• Property Tech
• Hiring Tech
• Mental Health Tech

What it says sets it apart

• Agentic AI-native platform
• Unified inbox across 20+ channels
• AI responds instantly, 24/7, in any language
• Automates 70% of routine interactions
• Escalates complex issues to humans with full context
• Enterprise-grade customer engagement without enterprise complexity
• Ability to build custom AI-powered workflows and processes in weeks, not months
• Centralized knowledge base for humans and AI agents
• Explain business logic in conversive English to AI agents
• Create business-specific workflows and endow business expertise to AI Agents
• Flexible platform for automating internal platform actions and external flows
• Pay-as-you-go pricing based on Monthly Active User (MAU)
• Comprehensive automation solution for lead qualification (Globridge case study)
• Significant reduction in report generation time (BrainWaves Tech case study)
• High ticket automation rates (Student Tenant case study)

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.