ALTEK AI

What ALTEK AI does

Altek AI is a complete AI platform designed for the hospitality industry, specifically hotels, resorts, and hospitality groups. It enhances guest experiences, maximizes operational efficiency, and boosts hotel revenue through specialized AI agents and digital assistants. The platform seamlessly integrates with existing hotel systems to streamline processes, reduce manual workloads, and elevate customer satisfaction. Altek AI automates inbound guest conversations across multiple channels like email, web chat, WhatsApp, and SMS in over 100 languages, providing 24/7 support. It learns from every conversation, adapting to the hotel's tone and property specifics, and improves without manual intervention. The platform is built with enterprise-grade security, ensuring data protection and privacy, and is GDPR compliant.

Products

• AI Operating System for HotelsA comprehensive AI platform that resolves guest questions and requests across various channels, allowing hotel staff to focus on in-person guest interactions. It integrates with PMS and booking systems to provide accurate, real-time information.
• AI Email Assistant for Hotel ReservationsAn AI-powered email assistant that integrates with Outlook to read reservation inboxes, pull live PMS data, and draft ready-to-send replies in the hotel's voice. It handles availability requests, rate quotes, upgrade offers, late check-outs, and post-stay follow-ups, significantly reducing email handling time.
• AI ChatbotA chatbot that provides instant answers to frequently asked questions on websites, Facebook Messenger, and Instagram DM, covering inquiries 24/7 and reducing pressure on reception staff.

Key capabilities

• 24/7 replies
• 100+ languages
• Self-learning AI
• Knows every guest
• Drafts in seconds
• Fully integrated with PMS and booking systems
• No workflows to maintain, no rules to update
• Self-improving AI
• Enterprise-grade security
• Data protection & privacy (GDPR compliant)
• Encrypted communication
• Secure infrastructure
• Controlled access (role-based permissions)
• Integrates with Outlook
• Live Mews/Opera Cloud data on every reply
• Matches hotel's tone of voice
• Read-mostly by default with optional write-backs

Use cases

• Automating guest communications across email, web chat, WhatsApp, SMS, Instagram, and Facebook
• Resolving guest questions and requests
• Drafting email replies for reservation inquiries (availability, rates, upgrades, late check-outs, follow-ups)
• Providing 24/7 guest support
• Reducing manual workload for hotel staff
• Enhancing guest experiences
• Maximizing operational efficiency
• Boosting hotel revenue
• Handling complex booking requests across multiple systems (PMS, spa, restaurant booking)
• Improving email response times

AI approach

Altek AI provides an AI-powered guest communication platform for hotels. It uses self-learning AI to automate guest conversations across multiple channels, drafts replies using live data from Property Management Systems (PMS) and booking engines, and adapts to the hotel's tone of voice. The AI learns from every conversation and improves over time.

Tech named: AI agents, digital assistants, generative AI, large language models, LLMs, natural language processing, NLP, machine learning, deep learning

Industries served

• Hospitality
• Hotels
• Resorts
• Spa and Wellness Resorts

What it says sets it apart

• Complete AI platform specifically for hospitality
• Specialized AI agents and digital assistants
• Seamless integration with hotel systems (PMS, booking engines)
• Proven success stories across esteemed hospitality brands
• Focus on freeing up staff to be more present with guests
• Simple to implement and use (live in 30 minutes)
• Learns and improves automatically without manual maintenance
• Provides live, accurate data from PMS for replies
• Works within existing workflows (e.g., Outlook integration)
• Prioritizes human hospitality and guest experience
• Transparency about AI capabilities
• Built on official PMS APIs (Mews Connector API, Oracle Hospitality OPERA Cloud APIs)

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.