Shriram Finance
less than 3–4 hours — Onboarding Turn-Around-Time (TAT)
Independently reportedBanking & finance · Process automation · Classical ML · In production
Process automation
Elliott PT · Pocket
Vendor-reportedHealthcareUnited StatesScaledSmall business
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by letspocket.com (vendor self-report). Checked against the source page on 2026-09-05. 4 of 4 figures below appear on that page word for word.
The problem
Maintaining a high standard of insurance verification while scaling clinical capacity became increasingly demanding and difficult to scale without increasing headcount.
What was deployed
- Vendor
- Products
- Pocket's automated insurance verification solution
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- Elliott's rules and preferences, feedback, edge case or local payer nuance
- Scale
- 13,000 monthly visits
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
nearly 13,000patient visits per monthfrom 10,000per month
“Since partnering with Pocket, Elliott PT has grown from 10,000 to nearly 13,000 patient visits per month”
Quoted word for word from the source
patient visits
“a 30% increase”
Quoted word for word from the source · round percentage, no baseline given
same sizeverification team size
“while keeping its verification team the same size”
Quoted word for word from the source · round percentage, no baseline given
30therapists added
“30 additional therapists joined the practice”
Quoted word for word from the source
ROI as stated: When you measure the cost of Pocket against the cost of hiring and training another person, it's definitely cost effective.
“The appeal of Pocket is that our patients are getting the same experience and the same visual contract they would have gotten whether I do the verification myself or Pocket does it.”
Difficulties and limits
- Off-the-shelf verification couldn't match Elliott's internal standard
- Elliott's verification team of 2.5 employees handled the entire workload — difficult to scale without increasing headcount
Sources
- letspocket.com — vendor self-report
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