Slack

What Slack does

Slack is a productivity platform designed to make people's working lives simpler, more pleasant, and more productive. It improves performance by empowering users with no-code automation, seamless search and knowledge sharing, and keeping teams connected and engaged. As part of Salesforce, Slack is deeply integrated into the Salesforce Customer 360, enhancing productivity across sales, service, and marketing teams. Slack offers a conversational UI, channels for organized communication, huddles for audio/video calls, and Slack Connect for external collaboration. It integrates with over 2,600 apps and provides AI-powered features like summaries, search, and personal AI agents (Slackbot) to streamline work. The platform is secure, scalable, and customizable, allowing businesses to build tailored solutions.

Products

• SlackbotA personal AI agent for work that knows you and your team, coordinates work across apps and agents, and helps get work done faster.
• Slack AIAI-powered features within Slack including conversation summaries, search, workflow generation, daily recaps, and file summaries.
• Slack ConnectSecurely collaborate with external partners, clients, and vendors through shared channels or direct messages.
• HuddlesBuilt-in audio and video tool for spontaneous meetings and quick discussions, with AI note-taking capabilities.
• ChannelsFlexible, transparent spaces for working with teams, AI assistants, and agents, organizing conversations by project, topic, or team.
• Workflow BuilderNo-code automation tool to build time-saving workflows and automate routine tasks and processes.
• ListsCollaboratively manage projects and organize tasks within Slack.
• CanvasesCreate content like text, files, images, and videos directly in Slack, including AI notes from huddles.
• ClipsShare audio ideas or screen recordings without leaving Slack.
• AgentforceA platform to ask agents to analyze customer data, draft emails, provide recommendations, and more, leveraging conversational context.
• Enterprise SearchAI-powered search across connected apps, databases, systems, and conversations within the company's memory.
• Slack Sales ElevateManage sales book of business with complete visibility into Salesforce accounts from any device within Slack.
• Salesforce ChannelsDedicated spaces to work together on Salesforce-related topics, bringing CRM data and quick actions into Slack.
• GovSlackA version of Slack authorized for government use, meeting specific compliance standards like FedRAMP JAB High.

Key capabilities

• AI conversation summaries
• AI search
• AI workflow generation
• AI daily recaps
• AI file summaries
• AI note-taking in huddles
• Personal AI agent (Slackbot)
• Channels for organized communication
• Huddles for audio/video calls
• Slack Connect for external collaboration
• Workflow Builder for no-code automation
• Lists for project and task management
• Canvases for content creation
• Clips for audio/video messages
• Enterprise Search across apps and data
• Integrations with over 2,600 apps
• SAML-based single sign-on
• SCIM user management
• EMM integration support
• Native data loss prevention
• Enterprise Key Management (EKM)
• Global retention policies
• Legal holds
• eDiscovery support
• Customizable sections
• Templates for workflows and projects
• Developer tools and APIs for custom app building
• Real-time alerts and notifications
• File sharing
• Audio and video clips
• Messaging
• Custom bots

Use cases

• Summarizing missed conversations
• Getting fast answers with AI
• Updating deals by asking Slackbot
• Reviewing code with GitHub Copilot
• Looking up customer data in Agentforce
• Planning launches
• Running projects
• Chatting with clients
• Automating tasks
• Providing instant context and knowledge sharing
• Collaborating with colleagues and AI assistants
• Managing daily stand-ups
• Managing project updates and approvals
• Building time-saving automations
• Tracking and approving tasks
• Connecting with customers and expanding products (e.g., ChatGPT)
• Boosting ad sales and streamlining operations
• Serving millions of customers seamlessly
• Leading digital shifts
• Releasing better code faster for engineering teams
• Resolving urgent issues and automating workflows for IT teams
• Delivering standout customer service
• Coordinating sales teams and working on deals
• Managing projects and tasks for project managers
• Streamlining HR processes
• Optimizing marketing campaigns and content creation
• Enhancing security operations
• Innovating faster in tech
• Expediting production and automating publishing in media
• Simplifying communication for small businesses
• Reducing complexity in health and life sciences
• Digitally transforming financial services
• Transforming store operations and boosting productivity in retail
• Improving productivity and collaboration
• Resolving customer support tickets faster
• Strengthening customer relationships
• Improving agent onboarding and productivity
• Optimizing tech stack ROI
• Breaking down collaboration barriers
• Driving employee engagement
• Facilitating informal online meetings and spontaneous working sessions
• Onboarding employees (HR Agent)
• Resolving help-desk tickets (IT Agent)
• Identifying experts and surfacing historical knowledge (Service Agent)
• Preparing executive briefings and creating proposals (Sales Agent)
• Optimizing campaigns and generating content (Marketing Agent)
• Simplifying compliance processes (Legal Agent)
• Planning, designing, developing, and ensuring quality (Product and Engineering Agent)
• Managing suppliers and enhancing demand forecasting (Supply Chain Management Agent)

AI approach

Slack integrates AI into its platform to enhance productivity through features like conversation summaries, AI-powered search, workflow generation, and daily recaps. It offers a personal AI agent called Slackbot and supports third-party AI agents like Claude and GitHub Copilot. Slack emphasizes that its AI runs on trusted infrastructure, does not share customer data with LLM providers, and does not use customer data to train LLMs, with LLMs hosted directly within Slack’s AWS virtual private cloud.

Tech named: Slackbot, Claude, Github Copilot, Agentforce, ChatGPT, Notion, Writer, Large Language Models (LLMs), AWS virtual private cloud

Industries served

• Technology
• Information and Internet
• Engineering
• Customer Service
• Sales
• Project Management
• Human Resources
• Marketing
• Security
• Tech
• Media
• Small Business
• Health and life sciences
• Financial Services
• Retail
• Education
• Manufacturing, Auto, and Energy
• Public Sector

What it says sets it apart

• Deep integration into Salesforce Customer 360
• AI-powered search based on actual conversations
• Slackbot as a personal AI agent that knows the team
• Conversational UI for approachable collaboration
• Extensive app directory with over 2,600 integrations
• Flexible and open platform for custom solutions
• Enterprise-grade security and compliance (SOC 2, SOC 3, ISO/IEC 27001, GDPR, HIPAA, FINRA, FedRAMP)
• AI models hosted within Slack's AWS virtual private cloud, ensuring data privacy
• Does not share customer data with LLM providers or use it to train LLMs
• Ability to work with external parties securely via Slack Connect
• Built-in audio/video huddles with AI note-taking
• No-code automation with Workflow Builder
• Centralized hub for all agents and assistants (custom and third-party)
• High user satisfaction and productivity gains reported by customers