SimplyAsk

What SimplyAsk does

SimplyAsk helps organizations optimize business processes and integrate new technologies into their operations. Their Symphona platform is a no-code AI business efficiency platform that enables teams to streamline end-to-end business processes with full office automation solutions. It leverages technologies like process automation, RPA, generative AI, and conversational AI. SimplyAsk also offers consulting services with over a decade of experience in modernizing, migrating, and optimizing systems to increase organizational efficiency and reduce costs. They aim to make implementing automation and AI easy for businesses of all sizes, from SMBs to enterprises, with a self-serve, pay-per-usage, AI-assisted automation platform and custom digital transformation solutions.

Products

• SymphonaA no-code AI business efficiency platform that enables teams to streamline end-to-end business processes with full office automation solutions, leveraging process automation, RPA, generative AI, and conversational AI.
• Symphona FlowA no-code process builder for designing complex logic-driven automated processes, integrating Generative AI steps, and interacting with other systems via API or web pages. It supports manual, API, scheduled, or bulk execution.
• Symphona ConverseAn AI Agent product for creating customer service AI Agents, safety document agents, and field service support agents. It supports both structured and generative chatbots using LLMs and generative AI, and can be connected to websites, phone numbers, and social/work communication channels.
• Symphona ServeA service ticket management system to streamline service delivery operations and manage manual tasks. It allows for automatic creation, routing, and assignment of service tickets, and provides analytics and dashboards.
• Symphona ResolveA tool for managing automation exceptions ("Fallout Tickets"), allowing for automatic assignment, tracking, and resolution of issues generated by Symphona Flow or external systems.
• Symphona TestA product for creating and designing automated test cases and suites using a no-code editor. It integrates with CI/CD pipelines, performs comprehensive testing on UIs and APIs, and tracks test execution.
• Symphona MigrateA tool for mapping fields and objects between data systems, executing migrations, performing ongoing multi-system reconciliation and synchronization, and pre/post-migration validation.
• Symphona SellA product for defining product catalog data and order fulfillment processes, and automating ordering and billing.

Key capabilities

• No-code platform
• Generative AI agents
• Workflow automation
• Service ticketing
• RPA (Robotic Process Automation)
• Conversational AI
• AI Prompt Chaining
• AI Knowledge Base
• Exception management
• End-to-end testing
• Data migration, reconciliation, and synchronization
• Ordering and billing automation
• Integration with popular Generative AI models (OpenAI, Google, Anthropic)
• Custom LLM support
• Human-in-the-loop AI for validation
• API integration
• OCR (Optical Character Recognition) for document processing
• Customizable dashboards and reports
• Private cloud and on-premises deployment options (Enterprise plan)
• Multi-language support for AI Agents

Use cases

• Order Fulfillment
• Payment Processing
• Data Entry
• Customer Service
• Purchase Order Processing
• Invoice Processing
• Data Formatting and Processing
• Email Automation
• Service Ticket Automation
• Vendor Onboarding
• Insurance Operations (FNOL triage, automated underwriting, fraud detection)
• Field Service Dispatch
• Call Center Volume Reduction
• HR Operations
• Procure-to-Pay (P2P)
• Modernizing Legacy Systems
• Month-End Close Automation
• Accounts Receivable Automation
• Expense Management Automation
• Customer Onboarding Automation
• Contract Renewals Automation
• Data Migration
• IT Operations
• Order-to-Cash (O2C)
• Purchase Order Matching (3-Way Match)
• Employee Onboarding
• Account Reconciliation
• Project Management
• Finance Operations
• Utilities Operations
• Retail Operations
• Construction Operations
• Logistics and Supply Chain Operations
• Telecom Operations
• Municipal Citizen Services
• Engineering Change Order Process in Manufacturing
• Aftermarket Spare Parts in Manufacturing
• Reducing Construction Submittal Rejection Rates
• Automated Form Notification Process (SMS/Email)
• AP Email Triage
• Chatbot as a Search Engine
• AI-Powered Database Conversion
• Automated Customer Service
• Legacy Systems Migration
• Application Processing Automation
• Commission Automation
• Constituent-Facing AI Agents
• Application Approval Automation
• Automate Payroll
• Marketing (survey distribution, contractor management, internal knowledge recall)
• Sales (CRM integration, email triage, commissions payments)
• Equipment Maintenance Copilot
• AI Council Correspondence Triage
• AI Permit Evaluation
• End-to-End Service Validation
• AI-Powered Constituent Data Transformation
• AI 311 (Request Capture, Merging, and Fulfillment)
• AI Data Compliance Auditing
• AI Bylaw Search and Retrieval
• AI Document Processing and Data Entry

AI approach

SimplyAsk.ai offers Symphona, a no-code AI business efficiency platform that leverages generative AI, conversational AI, and process automation. The platform allows users to create AI agents, workflow automations, and service tickets. It integrates with popular generative AI models and also allows for training agents on custom knowledge bases. The company emphasizes its proprietary no-code tools for building and deploying AI solutions.

Tech named: Generative AI, Conversational AI, RPA, AI Agents, LLMs, OpenAI GPT, Anthropic Claude, Google Gemini, OCR

Industries served

• Software Development
• Construction
• Telecom & Media
• Manufacturing
• Local Government
• Banking
• Insurance
• HR
• IT
• Finance
• Utilities
• Retail
• Logistics and Supply Chain
• Marketing
• Sales

What it says sets it apart

• No-code platform for AI automation
• Comprehensive suite of products (Flow, Converse, Serve, Resolve, Test, Migrate, Sell) on one platform
• Decade of experience in enterprise-grade software solutions and consulting
• Flexible, usage-based pricing with no upfront fees
• Ability to automate across different software with integrations
• Support for human-in-the-loop validation for automations
• Consulting services included with Symphona license
• Focus on optimizing back-office processes for various industries
• Recognized as a fastest-growing AI automation platform by Deloitte Fast 50 Companies-to-Watch Program