Rezolve AI

What Rezolve AI does

Rezolve.ai provides an agentic AI platform for enterprise service management, transforming IT, HR, and FinOps operations into autonomous systems. It deploys specialized AI agents that read context across existing enterprise systems (ITSM, HRIS, ERP, CRM, observability, identity) to resolve requests, execute workflows and automations, surface root causes, and close the loop end-to-end. The platform aims to resolve most issues before a ticket opens, provide context for faster resolution of remaining issues, and convert new workflows into automations rapidly. It offers a comprehensive library of pre-built automations, multimodal and voice AI access, and integrates with various enterprise ecosystems. Rezolve.ai emphasizes explainable, auditable, and hallucination-free AI decisions, powered by a multi-LLM architecture and Model Context Protocol (MCP). It is designed for enterprise-grade security and privacy, with SOC 2, ISO 27001, GDPR, and HIPAA compliance.

Products

• Rezolve.ai Agentic SideKickAn autonomous AI engine for employee support that learns, reasons, and acts to eliminate L1 support and automate 55%-85% of IT, HR, and Finance requests. It is powered by foundational AI agents that reason, plan, and work together, and can incorporate custom AI agents from a marketplace.
• Rezolve VoiceIQAn AI-powered voice agent for telephone ticketing and voice support across all departments, providing consistent professional support and integrating with existing communication systems.
• Rezolve SearchIQAn agentic AI and RAG-powered enterprise search solution that transforms scattered knowledge into precise, clutter-free results, understanding user intent and integrating with all knowledge sources.
• Rezolve.ai Creator StudioAn AI workflow automation studio that allows users to describe automations in plain English, and the AI builds the complete flow, researches APIs, and creates workflow logic. It supports fine-tuning, approvals, and integration with service catalogs and incident management.
• Rezolve.ai Agentic StudioA platform to build and deploy enterprise AI agents, allowing users to describe agent functions in plain English, connect agents to tools and systems, and enable agent-to-agent collaboration for complex problem-solving. It supports deterministic workflows and human collaboration.
• AITSM (Modern Service Desk)A next-generation AI-first IT Service Management solution that provides an advanced Agentic AI-powered service desk for flawless, 24/7 employee support and ticketing, including ITIL-based workflows, SLA management, and a service catalog.
• AI OpsA module for AI-driven operations.
• MSP (Managed Service Provider) capabilitiesAgentic capabilities designed for MSP service delivery.

Key capabilities

• Agentic AI
• Multi-Agent Collaboration and Reasoning Framework
• Explainable and Auditable AI Decisions
• Intelligent Orchestration and Contextual Memory
• Multimodal Intelligence (Voice, Vision, Text)
• Model Context Protocol (MCP) & Agent-to-Agent (A2A) Interoperability
• Predictive AI Insights and Analytics Engine (AURA Insights)
• Multi-LLM Orchestration
• Hallucination-Free and Enterprise-Safe AI (Reasoning-RAG)
• Automation library & marketplace
• Agent Assist
• AI Data Loss Prevention
• AI Email Automation
• AI Knowledge Management
• Smart Agentic AI Bot (for MS Teams, Slack, legacy systems)
• AI-powered Automation Studio
• GenAI Enterprise Search/Knowledge Management
• GenAI Virtual Service Agent
• GenAI-based Troubleshooting & Triaging
• AI Service Catalog
• Conversational AI Flow Builder
• Universal Integration Hub
• Multi-Modal Triggers
• Global Template Library
• Live Observability Dashboard
• Enterprise Governance (RBAC)
• Collaborative Workspace
• Human collaboration built into agents
• Dynamic Knowledge Graph
• Personalized insights
• Search across organization, access across screen sizes
• Source filtering for search results
• Crowdsourced accuracy with 'Suggest Edits' feature

Use cases

• Autonomous IT service operations
• Autonomous HR service operations
• Autonomous FinOps service operations
• Resolving L1 support tickets
• Automating IT and HR requests
• Enhancing employee support experience
• Knowledge management
• ITSM automation
• HR helpdesk automation
• Employee helpdesk automation
• Workflow automation
• Incident management
• Problem management
• Change management
• Service request management
• Employee onboarding and provisioning
• Software installation and license management
• Endpoint automation and management
• Troubleshooting
• Email list management
• Access management
• HR case management
• Ethics and compliance support
• Benefits & payroll assistance
• Enterprise search
• Reducing after-hours support calls
• Improving IT support for frontline staff
• Unifying services across IT, HR, facilities, finance, and shared services
• Capacity planning
• Employee satisfaction tracking

AI approach

Rezolve.ai provides an agentic AI platform for IT, HR, and FinOps support. It uses specialized AI agents that read context across enterprise systems, resolve requests, execute workflows, surface root causes, and close the loop. The platform features multi-agent collaboration, explainable AI decisions, intelligent orchestration, multimodal intelligence (voice, vision, text), predictive AI insights, and multi-LLM orchestration. It emphasizes a hallucination-free experience by grounding answers in verified enterprise knowledge using Reasoning-RAG. The Creator Studio allows users to describe automations in plain English, and AI builds the complete flow, including API research and integration. The Agentic Studio enables building and deploying specialized AI agents with defined roles and tools, and supports Agent-to-Agent (A2A) orchestration.

Tech named: Agentic AI, Reasoning RAG, Multi-LLM Orchestration, Model Context Protocol (MCP), Agent-to-Agent (A2A) collaboration, Generative AI, AI agents, AI Flow Builder, Dynamic Knowledge Graph

Industries served

• Software
• Financial Services
• Healthcare
• Manufacturing
• Food Service
• Facilities
• Construction
• Transportation
• Consumer Goods

What it says sets it apart

• Agentic AI platform for autonomous service operations
• Multi-agent collaboration and reasoning framework
• Explainable and auditable AI decisions
• Hallucination-free AI grounded in verified enterprise knowledge (Reasoning-RAG)
• Multi-LLM orchestration for maximum accuracy and adaptability
• Model Context Protocol (MCP) and Agent-to-Agent (A2A) collaboration for interoperability
• Comprehensive automation library and marketplace
• Multimodal and Voice AI access across various channels (voice, chat, email, Teams, Slack)
• AI workflow Creator Studio for building automations in plain English without coding
• AI builds APIs for integrations, eliminating integration pain
• Agentic Studio for building specialized AI agents with defined roles and responsibilities
• Granular, exportable observability for compliance and governance
• Human collaboration built into agents, escalating when needed
• Enterprise-grade security and privacy (SOC 2 Type II, GDPR, HIPAA, ISO 27001)
• Designed to work with existing ecosystems (integrates with knowledge management, ITSM, HR support, enterprise SaaS)
• High end-user adoption rate (up to 80%) and ticket deflection (50-85%)
• Fast implementation (days, not weeks)
• Affordable AITSM compared to legacy solutions