Ondox

What Ondox does

Ondox helps organizations reduce manual effort across shared inboxes, document workflows, and operational processes. Their Digital Mailroom platform captures, understands, routes, and actionizes incoming emails, documents, and business communications, helping teams move faster, improve visibility, and reduce operational costs. From invoice and claims intake to customer correspondence, supplier enquiries, onboarding, and compliance processes, Ondox combines AI-powered automation with enterprise workflow management to streamline how work enters and moves through an organization. Ondox ingests, routes, distributes, and tracks inbound documents automatically from mailrooms, shared inboxes, or portals, delivering efficiency, visibility, control, and a full chain of custody. The platform is offered as a SaaS solution, enabling quick deployment and configuration.

Products

• Digital Mailroom AutomationCaptures, understands, routes, and actionizes incoming emails, documents, and business communications, eliminating manual document handling and providing complete visibility.
• Email Intake AutomationAutomates the processing of incoming emails, including gathering, labeling, understanding, validating, and routing to the correct system, team, or person.
• Intelligent FAQ AutomationAutomates responses to frequently asked questions.
• Claims and Case Intake AutomationStreamlines the intake and processing of claims and cases.
• AP and Shared Services AutomationAutomates accounts payable and shared services processes, centralizing document intake, automating distribution, and creating a consistent approach to managing inbound documents.
• Ondox AI AgentAutomates document-intensive processes with a customized AI Agent.

Key capabilities

• AI-powered document understanding
• Automated document capture
• Automated document classification
• Automated document routing
• Workflow automation
• Full chain of custody for documents
• Visibility and reporting dashboards
• Secure document processing
• Auditable document interactions
• SaaS platform
• Data segregation
• "Ask AI" to understand document content
• Automatic data extraction from documents
• Document grouping into Cases
• Role-based permissions and access control
• Single Sign On (SSO)
• Integration with SharePoint
• Import documents via email, scan to email, batch upload, secure FTP, or API
• Export documents to other systems

Use cases

• Eliminate manual document handling
• Automate document intake and routing
• Transform mailroom operations
• Launch AI-powered document services for BPO offerings
• Reduce costs and improve efficiency in document processing
• Improve visibility and control over document workflows
• Support hybrid working models
• Accelerate response times and service delivery
• Ensure compliance and regulatory requirements
• Modernize financial services mailrooms
• Improve customer service response times and productivity
• Centralize document intake and distribution for shared services
• Support onboarding, KYC, lending, and servicing processes
• Prioritize urgent documents
• Streamline customer service document workflows
• Support sustainability goals by reducing paper
• Enable automation across business processes

AI approach

Ondox uses AI to capture, understand, route, and automate the processing of inbound documents and emails. It applies AI to triage documents, label document types, extract data, and power an AI Agent for customized automation. The platform combines AI-powered automation with enterprise workflow management.

Tech named: AI, Generative AI, AI Agent, AI-powered automation, machine learning, natural language processing

Industries served

• Financial Services
• Insurance
• Government
• Logistics
• Outsourcing

What it says sets it apart

• AI-powered digital mailroom
• Go live in days (as little as 5)
• SaaS platform, no software installation required
• Focus on turning intake into business action
• Comprehensive tracking and visibility of documents
• Built-in security, auditability, and governance
• Specialists in Digital Mailroom solutions
• Decades of experience in document and workflow automation
• High customer retention (98%)
• ISO 27001 Certified
• Cyber Essentials Certified
• SOC 2 Type II Compliant