Mia Labs

What Mia Labs does

Mia Labs builds AI that helps automotive dealerships save time, close more deals, and provide a better customer experience by turning missed connections into revenue 24/7/365. Mia fully integrates into dealership systems to answer calls and texts, check inventory, set appointments, and notify staff across sales, service, and reception with human-like response times. The platform unifies customer conversations, measures performance across workflows, and proactively follows up with sales and service customers at scale. Mia also offers AI-powered outbound communications for dealerships, turning customer data into automated, multi-channel outreach programs with TCPA compliance.

Products

• Mia for SalesAn AI platform built for dealership Sales & BDC Departments that handles inbound and outbound calls, qualifies buyers, books appointments, and automates outreach 24/7/365 without adding headcount. It includes 24/7 phone coverage, automated outbound campaigns, and AI lead management with CRM updates and team alerts.
• Mia for Service DepartmentsAn AI platform built for dealership Service Departments that answers every service call, books appointments directly into systems, and answers customer questions 24 hours a day. It includes inbound service call answering, outbound AI for reminders and campaigns, and after-hours coverage.
• Mia for ReceptionAn AI receptionist for car dealerships that answers every call, routes to the right department, books appointments, and handles multiple languages 24/7/365. It provides automated call handling, intelligent call diverting without phone trees, and a superior customer experience with a human-like AI voice.
• Mia for OutboundAn AI-powered outbound communications platform for dealerships that turns customer data into a fully automated, multi-channel outreach program, calling and texting customers at scale with TCPA compliance and real-time response tracking. It supports outbound campaigns, automated sequences for speed to lead, and TCPA compliance.
• SMS RescueA feature to rescue dropped and missed service opportunities via text.
• Parts (Coming Soon!)A future product aimed at streamlining parts requests and keeping the counter moving.

Key capabilities

• 24/7/365 availability
• Human-like response time
• Seamless integration into existing dealership systems (DMS, CRM, scheduling, inventory, phone systems, recall management)
• Natural language detection and multi-language support (English, Spanish, and additional languages)
• Inbound and outbound call handling
• Text message handling
• Inventory checking in real-time
• Appointment setting and booking
• Staff notification across sales, service, and reception
• Lead qualification
• Automated outbound campaigns for sales follow-up, service reminders, special promotions, recall notices, declined-service follow-up, and seasonal specials
• CRM updates and team alerts
• Call Performance Analytics (call volume, appointment conversion rates, missed-opportunity recapture)
• Campaign Management (build, track, activate, pause, duplicate campaigns, set rate limits, cadences, expiration dates)
• Conversation Intelligence (full transcripts, sentiment analysis, coaching opportunities)
• Automated call handling and intelligent call diverting
• TCPA compliance for outbound communications
• Dashboard for full visibility into sales calls and campaigns, and outbound analytics

Use cases

• Answering every call, every time, 24/7/365 for reception
• Never missing a single lead with an always-on sales assistant
• Driving more appointments and keeping service lanes booked
• Proactively following up with sales and service customers at scale
• Rescuing dropped and missed service opportunities via text
• Streamlining parts requests
• Recovering missed opportunities with 24/7 phone coverage for sales
• Accelerating sales pipeline with automated outbound outreach
• End-to-end lead management including engaging customers, checking live inventory, logging interactions in CRM, and sending real-time alerts
• Automating service operations including inbound call answering and appointment booking
• Keeping service schedules full with outbound AI for maintenance reminders and recall outreach
• Capturing after-hours and weekend inquiries for service
• Automated call handling for reception, including after-hours and call-volume spikes
• Intelligent call diverting without phone trees
• Providing a superior customer experience with an AI voice
• Turning customer data into automated, multi-channel outreach programs
• Speeding up lead response with automated outreach when a new lead hits CRM/DMS
• Ensuring TCPA compliance for outbound communications

AI approach

Mia Labs builds AI that helps dealerships save time, close more deals, and give customers a better experience. Their AI-powered solutions handle inbound and outbound customer conversations across every dealership department, including reception, sales, service, and parts. The AI provides human-like response times, integrates into dealership systems, answers calls and texts, checks inventory, sets appointments, and notifies staff. It automatically detects and answers in multiple languages.

Tech named: conversational AI

Industries served

• Automotive Retail
• Dealerships

What it says sets it apart

• Built by a team of automotive operators and AI engineers
• Leverages AI tailored to meet dealership's specific needs
• Replaces fragmented tech with a unified AI platform
• Focus on delivering ROI from the first conversation
• Automatically multilingual, understanding and continuing conversations in various languages without prompts
• Integrates with a wide range of dealership systems (CDK, Tekion, VinSolutions, Reynolds & Reynolds, Dealertrack, vAuto, xTime, eLead, DealerFX)
• Proven results in revenue generation, containment rates, and human hours saved for dealerships
• Provides full visibility and analytics through dashboards for call performance, campaign management, and conversation intelligence
• Ensures TCPA compliance for outbound communications
• Handles high-volume routine conversations, freeing staff for high-value interactions

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.