LuMay AI

What LuMay AI does

LuMay AI specializes in innovative AI-native solutions that drive intelligent automation, data-driven decision-making, and next-gen AI applications across industries. They provide a unified enterprise AI platform to build, govern, and scale AI agents that automate regulated business workflows. The platform offers a secured execution layer with built-in security, compliance, approvals, monitoring, auditability, and human-in-the-loop controls. LuMay AI aims to help enterprises unlock business value through scalable, secure, and ethical AI, moving from AI ideas to production-ready execution through strategy, engineering, integrations, launch support, governance, training, and managed optimization.

Products

• Voice Agents24/7 AI voice agents for everyday business conversations, handling calls, scheduling, calendar invites, reminders, follow-ups, and service conversations. They run 24/7 for inbound and outbound calls, schedule appointments, capture intent, connect with CRM, calendar, ticketing, and automation systems, and orchestrate routing, escalation, follow-ups, and workflow handoffs.
• Legal AgentsFirst-pass contract review against playbooks, providing redlines, alternates, and a full audit chain in minutes. Tuned to specific firm playbooks and clause libraries, preserving citations and audit chains.
• CRM AgentsWorks inside Salesforce, Dynamics, and HubSpot to add an agent layer on top of existing systems of record. Provides pipeline scoring and next-best-action recommendations, reading and writing directly to CRM.
• Workflow Automation AgentsMulti-step business workflows orchestrated by agents, configured for operating models using technologies like LangGraph, Autogen, and CrewAI. Integrates with systems like ServiceNow and SAP.
• Forecasting AgentsWorkload, demand, and risk forecasting with confidence intervals and scenario modeling, calibrated to historical data. Provides conservative, central, and stretch scenarios with confidence intervals.
• Insight AgentsSearchable institutional memory across every system, providing privilege-aware, citation-preserving knowledge for counsel and operators. Reads from ECM, DMS, ERP, and CRM, cutting onboarding time.
• Translation AgentsEnterprise translation with glossary tuning, certified review chain, and full audit traceability for 100+ languages. Can translate 140-page documents in 2 minutes with glossary tuning and audit chain preservation.
• OCG Compliance AgentsAutomatically enforces Outside Counsel Guidelines, validating every invoice line before AP processing. Encodes OCG rules once, applies everywhere, and provides dispute workflow with reasoned grounds.
• QMS Compliance AgentsCompresses ISO 13485, FDA, GMP audit prep from weeks to hours, with full document traceability and reviewer chain. Helps manage audit prep and client volume.
• Anomaly Detection AgentsML-learned baselines that flag materially unusual transactions and behaviors with reasoning attached, providing under 3-second alert latency and low false-positive rates.
• AI CopilotsProvides teams with instant, contextual assistance in the flow of work.
• Multi-Agent Process AutomationCoordinates specialized agents to complete complex, end-to-end processes.
• Document IntelligenceExtracts, classifies, and summarizes documents at scale.
• Data-to-Dashboard AssistantsTurns data into insights and action with natural language.
• Knowledge Search & Q&AFinds trusted answers across enterprise data with citations using RAG and semantic search.
• AI Command CenterA dashboard that gives leaders real-time visibility into operations, risks, bottlenecks, and business KPIs, with AI explaining what matters.
• AI Workflow AssistantA role-based assistant that helps employees complete repetitive work faster with AI-backed recommendations and automation.

Key capabilities

• Security-First AI Agent Factory
• Enterprise AI Platform Built for Production
• Build, govern, and scale AI agents
• Automate regulated business workflows
• Secured execution layer with built-in security, compliance, approvals, monitoring, auditability, and human-in-the-loop controls
• Idea to MVP in 2-4 weeks
• Up to 85% operational cost reduction
• Unified, connected, governed enterprise AI operating platform
• Specialized AI solutions for every business function
• Adaptable to systems, data, security model, and deployment needs
• Any industry, any agent, any system, any deployment
• Production-ready AI agents
• Faster build, safer scale, measurable outcomes
• Secured agentic foundation
• Trusted AI execution
• Tailored custom agent speed
• Faster time-to-value
• Reusable platform core
• Lower build effort
• Pricing model for SaaS, Your Cloud, On-Prem, Air-Gapped deployments
• Transparent agent pricing
• Core Engine for AI agents
• Orchestration Engine for coordinating agents, approvals, and actions
• Connectors & Adapters for systems, data, documents, and voice
• Security & Governance for access, audit, privacy, and human review
• Deployment & Analytics for measuring ROI
• Reusable engineering foundation for AI agents
• Agent Factory for building and extending across business functions
• Intent routing
• Multi-agent coordination
• Workflow execution
• Human-in-loop controls
• State and memory management
• Observability for tracking execution, exceptions, latency, quality, cost, and outcomes
• Technical connectors and business adapters
• Provider-abstracted, credential-validated, OTel-wrapped integrations
• Audit-ready security with SSO, RBAC, row-level tenant isolation, full audit trail, PII controls, and human-in-the-loop gates
• Dual-user database model for isolation
• Compliance alignment with SOC 2, GDPR, HIPAA, India DPDP 2023
• Natural conversation capabilities for voice agents
• Live data access for voice agents
• 24/7 operation for voice agents
• Intelligent escalation for voice agents
• Multilingual support for voice agents
• Full analytics for voice agents (call logging, scoring)
• Natural Language Understanding (NLU) for voice agents
• Contextual multi-turn dialogue for voice agents
• Real-time data retrieval for voice agents
• Appointment scheduling & booking for voice agents
• Caller identity & account recognition for voice agents
• Sentiment & intent monitoring for voice agents
• Post-call summaries & transcripts for voice agents
• API Reference, SDK guides, and reference documents for developers
• Speech-to-Text and Text-to-Speech capabilities
• Tools & Integrations (MCP, API, Connector tools)
• Pipeline & Workflows (dynamic STT → LLM → TTS pipeline builder)
• Call Management & Analytics (API session control, transcripts, logs)
• Deployment Guides (production configurations)
• Integration Guides (setting up inbound/outbound calls, team access)
• Direct API Reference (REST API, Authentication, Utilities & WebSockets)
• Security & Control (OIDC auth, RBAC, audit logs, encrypted credentials, multi-tenant isolation)
• Webhooks and WebSockets for real-time events

Use cases

• Intelligent automation
• Data-driven decision-making
• Next-gen AI applications
• Automating regulated business workflows
• Translating documents with cost reduction
• Resolving support queries faster
• Building AI teammates from sketch to live production
• Handling inbound and outbound calls 24/7
• Scheduling appointments, reminders, and calendar invites
• Capturing intent, context, and next-best actions in conversations
• Connecting with CRM, calendar, ticketing, and automation systems
• Orchestrating routing, escalation, follow-ups, and workflow handoffs
• First-pass contract review
• Enforcing Outside Counsel Guidelines (OCG)
• Automating matter intake
• Salesforce, Dynamics, HubSpot integration for pipeline scoring and next-best-action
• Multi-step business workflow orchestration
• Workload, demand, and risk forecasting
• Searchable institutional memory across systems
• Enterprise translation with glossary tuning and audit traceability
• QMS audit preparation
• Patient workflow automation
• Clinical intake
• Care-team coordination
• Fraud detection
• Risk forecasting
• Supplier-risk anomaly detection
• Document review and compliance
• Audit data assistant
• Policy Q&A automation
• Equipment downtime & maintenance anomaly detection and root cause analysis
• Inventory & demand forecasting
• Medical summarization and compliance checks for clinical documentation
• Shipment delays & routing issues optimization and exception alerts
• Student success assistance and analytics for education
• Real-time visibility into operations, risks, bottlenecks, and business KPIs
• Employee support, onboarding, policy search, training, and workforce enablement
• Knowledge retrieval, helpdesk support, incident triage, and access workflows for IT & Security
• Approvals, reporting, invoice workflows, forecasting, and visibility for Finance & Operations
• Audit evidence, approvals, policy checks, data boundaries, and governed workflows for Compliance
• Contracts, matters, intake, document review, policy search, and legal operations for LegalPro+
• Lead follow-up, account research, pipeline updates, quote support, and revenue operations for Sales & Revenue
• Inbound calls, support routing, ticket summaries, follow-ups, and service updates for Customer Operations

AI approach

LuMay AI provides an enterprise AI platform, the 'AI Agent Factory', for building, governing, and scaling AI agents that automate regulated business workflows. The platform includes an orchestration engine, connectors, security & governance, and analytics. It focuses on creating production-ready AI agents that understand, do, and predict, with human-in-the-loop controls. LuMay emphasizes a 'platform-first' approach, offering reusable components and patterns for various AI solutions.

Tech named: LangGraph, Autogen, CrewAI, PostgreSQL RLS, Keycloak, OpenTelemetry, Azure Key Vault

Industries served

• Legal
• Healthcare
• Financial Services
• Technology
• Manufacturing
• Retail
• Professional Services
• Life Sciences
• Supply Chain
• Public Sector
• Education
• Logistics
• Insurance
• Fintech

What it says sets it apart

• Security-First AI Agent Factory: Built for regulated business workflows with a secured execution layer.
• Rapid Deployment: Idea to MVP in 2-4 weeks, with production readiness built for enterprise.
• Measurable Outcomes: Proven results from live deployments, including significant cost reductions and efficiency gains.
• Governed Execution Layer: Security, compliance, approvals, monitoring, auditability, and human-in-the-loop controls are built into the platform foundation.
• Unified Platform: One enterprise AI operating platform for every business workflow, unified, connected, and governed.
• Flexible Deployment Options: SaaS, private cloud, hybrid, customer-managed, or on-premise, including air-gapped environments.
• Transparent Pricing: Published starting prices for agents and clear pricing models for different deployment options.
• Reusable Agent Foundation: A reusable core to launch secure AI agents across every workflow, reducing repetitive development work.
• Orchestration Layer: Core Engine coordinates agents, tools, workflows, business rules, approvals, integrations, memory, state, and escalation paths.
• Provider Abstraction: Connectors allow swapping vendors (e.g., Freshdesk for Zendesk) without touching agent flow, prompts, or logic.
• Robust Security & Governance: SSO, RBAC, row-level tenant isolation, full audit trail, PII controls, and human-in-the-loop gates designed for compliance.
• Compliance-Ready: Aligned with SOC 2, ISO 27001, HIPAA, GDPR, India DPDP 2023.
• Human-Centric AI: Belief that Agentic AI amplifies human capabilities, with systems grounded in business context and governed from day one.
• Full-Spectrum AI Services: Guides customers across the full AI lifecycle from strategy and engineering to implementation, adoption, training, and managed optimization.
• Engineering-First DNA: Built by architects with mission-critical systems experience.
• Outcome-Aligned Execution: Focused on measurable performance and ROI.