Gaspar AI

What Gaspar AI does

Gaspar AI is an enterprise AI platform that builds specialized work assistants to help organizations automate workflows, reduce inefficiencies, and make faster, data-driven decisions. Its technology connects securely to internal and external systems like Slack, Microsoft Teams, Jira, Confluence, and Notion, enabling seamless collaboration and instant access to institutional knowledge. Powered by a knowledge-graph architecture, Gaspar AI delivers contextual, accurate, and actionable results with more than 90% accuracy. The company focuses on two core verticals: Government, where it helps public agencies increase workforce productivity, automate compliance tasks, and improve citizen engagement; and Maritime, where AI agents streamline procurement, regulatory compliance, and operational decision-making for shipping companies. Gaspar AI offers an AI employee helpdesk for smarter support, aiming to boost engagement, amplify productivity with Generative AI, and reduce manual work by 80%. It automates repetitive tasks, answers questions in seconds, optimizes knowledge management, and auto-resolves 40% of routine issues within a company's chat platform. The platform provides a blend of Generative AI with human expertise, offering a ChatGPT-like Virtual Agent, Workflow Automation, and Business Insights. It integrates where employees are, such as Slack, MS Teams, and Jira SM support portal. Gaspar AI's architecture combines Vector Search and Knowledge Graph, with auditability built in, and supports flexible deployment options including on-premise or sovereign cloud, ensuring data never leaves the environment. It also features an LLM-agnostic architecture, allowing model swaps without re-architecting.

Products

• Gaspar AI PlatformAn enterprise AI platform that builds specialized work assistants to automate workflows, reduce inefficiencies, and make data-driven decisions. It connects securely to internal and external systems and is powered by a knowledge-graph architecture for contextual, accurate, and actionable results.
• AI Employee HelpdeskA Generative AI-powered helpdesk for smarter support, designed to boost engagement, amplify productivity, and reduce manual work by automating repetitive tasks, answering questions, optimizing knowledge management, and auto-resolving routine issues within company chat platforms.
• Virtual AgentA ChatGPT-like Generative AI agent that automates tasks and solves employee helpdesk issues instantly, integrating with platforms like Slack, MS Teams, and Jira SM support portal.
• Work Assistant for Product TeamsAI capabilities tailored for product teams to gain instant insights from dev updates, customer feedback, and documentation, enabling smarter decisions and faster launches. Features include progress tracking, fast and accurate PRD generation, customer feedback analysis, confidential collaboration, self-service knowledge hub, and frictionless onboarding.
• Gaspar for HRAn AI helpdesk for impactful HR support, designed to tackle routine tasks, enhance employee engagement, and transform HR operations. It offers faster onboarding, increased employee happiness, faster PTO approvals, smart automation, express approvals, swift onboarding, instant answers, and personalized information.
• Gaspar for ITAn AI helpdesk for smarter IT support, aimed at improving IT operations' efficiency and supercharging employee productivity. It provides instant automated IT support, reduces ticket costs, offers faster resolution times, smart automation, quick approvals, instant answers, automated workflows, easy ticketing, enhanced knowledge management, impactful business insights, and clear performance metrics.
• Gaspar for SalesAn AI helpdesk designed to elevate sales by automating tasks, enabling quicker answers to prospects, providing accurate sales information, and faster contract information. It offers instant answers, express approvals, and personalized information for sales teams.
• Crew Management Agent (Maritime)Provides real-time visibility into crew positions, contracts, and certificates, with proactive alerts on expiring documents and compliance issues. Reduces administrative time and aids in planning.
• Purchasing Agent (Maritime)Analyzes purchase trends and vendor reliability, automates reorders, and forecasts future needs across a fleet, cutting procurement costs and surfacing spend patterns.
• ISM Agent (Maritime)Ingests manuals, reports, and inspection data to track non-conformities, inspections, and audits. Answers ISM queries instantly and generates compliance reports grounded in specific documents.
• Demurrage Agent (Maritime)Reads vessel logs, interprets charterparty terms, calculates laytime automatically, detects delays early, and drafts claim letters, transforming a multi-day paperwork cycle into a same-day workflow.
• Technical Reference Agent (Maritime)Reads vessel manuals, maintenance logs, and historical incident reports to cross-reference knowledge graphs and surface fixes for mechanical problems based on past occurrences across the fleet.
• Policy & Regulatory Agent (Government)Ingests legislation, agency guidance, internal policies, and ministerial circulars to answer staff and officer queries grounded in the exact source text, cutting time spent chasing legal and policy interpretations.
• Procurement Agent (Government)Reads solicitations, framework agreements, and supplier contracts to run compliance checks against procurement rules, triage vendor questions, and flag deviations before they become audit findings.
• HR & Personnel Agent (Government)Reads legacy HR files to create a structured, queryable picture of the workforce, answering questions about staff qualifications and training, and handling day-to-day HR queries like leave entitlements and conduct procedures.
• IT Service Desk Agent (Government)Auto-resolves common IT tickets such as access provisioning, password resets, software requests, and device setup against approved runbooks and IT policies, integrating with various ITSM tools.

Key capabilities

• Specialized work assistants
• Automated workflows
• Data-driven decisions
• Secure connection to internal and external systems
• Seamless collaboration
• Instant access to institutional knowledge
• Knowledge-graph architecture
• Contextual, accurate, and actionable results (90%+ accuracy)
• Generative AI-powered
• ChatGPT-like Virtual Agent
• Workflow Automation
• Business Insights
• Integrates with Slack, MS Teams, Jira SM support portal
• Auto-resolve issues (e.g., password resets, group updates)
• Automate processes (e.g., onboarding, offboarding)
• Offer instant answers
• Accelerate approvals (e.g., PTO requests)
• Optimize knowledge management
• Automate ticketing
• Full spectrum integrations
• User Management
• AI-Powered Self Service
• Omni-channel access
• End-to-end custom business solutions (Enterprise plan)
• Track Progress Without Interruptions (Product teams)
• Fast, Accurate PRDs (Product teams)
• Customer feedback analysis (Product teams)
• Confidential Product Collaboration
• Self-Service Knowledge Hub (Product teams)
• Frictionless Product Onboarding
• Smart automation (HR, IT)
• Quick/Express approvals (HR, IT, Sales)
• Instant answers (HR, IT, Sales)
• Automated workflows (IT)
• Ticketing made easy (IT)
• Enhanced knowledge management (IT)
• Impactful business insights (IT)
• Clear performance metrics (IT)
• Swift onboarding (HR)
• Personalized info (HR, Sales)
• 1-click automation
• Employee & Business insights
• Human-like instant answers
• Vector Search + Knowledge Graph architecture
• Auditability built in
• Deployment on customer infrastructure (on-premise or sovereign cloud)
• Human-in-the-Loop (HITL) configuration
• Human-on-the-Loop (HOTL) configuration
• LLM-agnostic architecture
• 98%+ accuracy on structured & unstructured maritime data
• 33+ System connectors
• Private & secure employee support (on customer's cloud infrastructure)
• Automated ticket creation (Jira Software)
• Employee offboarding (revoke access)
• AI helpdesk on Jira Data Center
• Automated account and access management

Use cases

• Automate workflows
• Reduce inefficiencies
• Make faster, data-driven decisions
• Increase workforce productivity (Government)
• Automate compliance tasks (Government)
• Improve citizen engagement (Government)
• Streamline procurement (Maritime)
• Regulatory compliance (Maritime)
• Operational decision-making (Maritime)
• Employee helpdesk support
• Boost engagement
• Amplify productivity with Generative AI
• Reduce manual work by 80%
• Automate repetitive tasks and workflows
• Answer questions in seconds
• Optimize knowledge management
• Auto-resolve 40% of routine issues
• Streamline operations across company
• Automate tasks and solve employee helpdesk issues instantly
• Reset passwords
• Update groups and email lists
• Streamline onboarding
• Streamline offboarding
• Accelerate approval requests (e.g., paid time off)
• Fast-track content creation
• Fill knowledge gaps
• Automate ticketing
• Smarter decisions and faster launches for product teams
• Track product progress without interruptions
• Generate and review complete product docs instantly
• Uncover insights from customer conversations
• Securely share sensitive product plans and collaborate
• Instantly access specs, feedback, and best practices for product teams
• Accelerate onboarding for new product managers
• Improve IT operations' efficiency
• Supercharge employee productivity in IT
• Automated IT support solutions
• Automate password resets, group additions, email list removals, software access, laptop provisioning
• Speed up decision-making for IT approvals
• Empower workforce to find IT information (troubleshooting, how-to, privacy policies)
• Craft custom workflows for routine manual processes (IT)
• Create accounts in seconds (IT)
• Effortlessly create and manage tickets directly within Slack and MS Teams (IT)
• Better utilize existing IT knowledge
• Identify article gaps with AI recommendations (IT)
• Discover high-impact automation use cases for IT helpdesk
• Uncover what’s hurting employee productivity (IT)
• Measure investment’s impact across enterprise and IT helpdesk
• Streamline processes (employee helpdesk)
• Enhance employee engagement (employee helpdesk)
• Transform support operations (employee helpdesk)
• Automate tasks effortlessly for streamlined productivity
• Unlock data-driven insights for smarter decisions
• Get comprehensive answers for informed decision-making and troubleshooting
• Crew management (Maritime)
• Purchasing (Maritime)
• ISM compliance (Maritime)
• Demurrage (Maritime)
• Vessel manuals (Maritime)
• Proactive alerts on expiring documents and compliance issues (Crew Management)
• Analyze purchase trends and vendor reliability (Purchasing)
• Automate reorders and forecast future needs (Purchasing)
• Track non-conformities, inspections, and audits (ISM)
• Answer ISM queries instantly and generate compliance reports
• Read vessel logs, interpret charterparty terms, calculate laytime automatically (Demurrage)
• Detect delays early and draft claim letters (Demurrage)
• Cross-reference knowledge graph for mechanical problem fixes (Technical Reference)
• Policy guidance (Government)
• Procurement rulings (Government)
• Compliance checks against procurement rules (Government)
• Triage vendor questions (Government)
• Flag deviations before they become audit findings (Government)
• Structured, queryable picture of workforce from legacy HR files (Government)
• Answer questions about staff qualifications and training (Government HR)
• Handle day-to-day HR queries (leave entitlements, conduct procedures, grade progressions) (Government HR)
• Auto-resolve common IT tickets (access provisioning, password resets, software requests, device setup) (Government IT)
• Audit preparation (Government)
• Grant management (Government)
• Parliamentary correspondence (Government)
• Inter-agency coordination (Government)
• Tackle routine HR tasks
• Enhance employee engagement (HR)
• Transform HR operations
• Faster onboarding (HR)
• Increase employee happiness (HR)
• Faster paid time off approvals (HR)
• Automate time-off requests (HR)
• Create custom, no-code workflows for onboarding (HR)
• Offer personalized HR support 24/7
• Provide instant answers to HR questions
• Elevate sales game
• Seal significant deals
• Advance sales effortlessly
• Quicker answers to prospect emails
• Accurate sales information
• Faster contract info
• Respond to prospects’ questions (Sales)
• Access payment and credit policies, how-to questions, data retention policy (Sales)
• Access personalized information for sales reps (deadlines, contract value)
• ITSM
• Self-service support
• HR helpdesk
• Employee Onboarding
• Identity access management
• Employee support on Jira Software
• Employee offboarding (security)
• AI helpdesk on Jira Data Center

AI approach

Gaspar AI is an enterprise AI platform that builds specialized work assistants to automate workflows, reduce inefficiencies, and make data-driven decisions. It uses a knowledge-graph architecture and vector search to deliver contextual, accurate, and actionable results. The platform is LLM-agnostic, allowing for model swapping without re-architecting. It offers both Human-in-the-Loop (HITL) and Human-on-the-Loop (HOTL) configurations for agent supervision.

Tech named: Generative AI, Knowledge-graph architecture, Vector Search, LLM-agnostic architecture, Advanced language models, AI-driven analytics

Industries served

• Government
• Maritime
• Software Development

What it says sets it apart

• Specialized work assistants tailored to specific verticals (Government, Maritime)
• Knowledge-graph architecture for contextual, accurate, and actionable results (90%+ accuracy)
• Secure connection to internal and external systems (Slack, MS Teams, Jira, Confluence, Notion)
• Seamless employee experience across multiple platforms
• Ability to auto-resolve 40% of routine issues
• Combines Generative AI with human expertise
• Flexible deployment options: on-premise or sovereign cloud, ensuring data never leaves the environment
• LLM-agnostic architecture, allowing model swaps without re-architecting
• Auditability built into the Vector Search + Knowledge Graph architecture
• Configurable supervision modes: Human-in-the-Loop (HITL) and Human-on-the-Loop (HOTL)
• High accuracy (98%+) on structured and unstructured maritime data
• Extensive system connectors (33+ for maritime)
• Focus on reducing manual work by 80%
• Significant reduction in IT ticket cost (96%) and faster resolution time (100x)
• Only Generative AI helpdesk platform that works with Jira Software and Jira Data Center
• Offers a 14-day free trial with unlimited access