DXwand

What DXwand does

DXwand's Knowledge Mining and Generative AI technology helps businesses streamline and automate customer service conversations and unlock business insights from their knowledge. The company has built technology that caters to multiple languages and dialects. Their ORXTRA platform empowers enterprises with Generative AI agents to optimize operations and delight clients, designed for and used by regulated industries. It offers pre-built production-grade AI agents for various functions and a custom AI Agents Builder.

Products

• ORXTRAA Generative AI platform for business growth, empowering enterprises with Generative AI agents to optimize operations and delight clients. It offers pre-built production-grade AI agents and a custom AI Agents Builder.
• ORXTRA Procurement AI AgentAutomates procurement tasks, including RFP generation, proposal scoring, and bidder question management, integrating with procurement systems like ARIBA or COUPA.
• ORXTRA Customer Service AI AgentAutomates customer inquiries, issue resolution, and customer engagement across multiple channels, providing 24/7 virtual assistance and sentiment analysis.
• ORXTRA Human Resources AI AgentAutomates HR tasks such as resume screening, interview scheduling, onboarding, payroll, leave, benefits, and employee sentiment analysis.
• AI Agents BuilderA no-code, flexible platform to build and deploy AI agents for automating customer interactions, internal processes, or industry-specific tasks. Supports multi-LLM, knowledge integration, and scripting.
• DXWand PrismAI Innovation Meets Compliance.

Key capabilities

• Knowledge Mining
• Generative AI technology
• Multi-language and dialect support
• Pre-Built Production Grade AI Agents
• Custom Agents Builder
• Copilot/Digital Assistant capabilities
• Documents Intelligence (summarizing noncompliance, reviews, findings)
• Generative Insights & Analytics (extracting insights from unstructured data, generating charts/dashboards)
• Compliance Without Compromise (offline deployment options)
• Record Time to Market (AI agents live in hours)
• High Accuracy (up to 9x%)
• Production Grade (scalable platform)
• Multi-modal and multi-LLM support
• 80% Less HW requirements (ORXTRA Fermata release)
• AI Explainability (troubleshooting and explanation of model behavior)
• Agentic Real-time Insights (generate real-time dashboards and charts)
• End-to-End Automation
• No-Code, Easy Interface for Agent Builder
• Multi-LLM Support for Maximum Accuracy (20+ LLMs)
• Knowledge-Driven AI Agents
• Built-in Scripting for Advanced Customization
• Experiment The Best Performing Model
• Omni-Channel Deployment (WhatsApp, Microsoft Teams, Facebook Messenger, Webchat, IVR, SMS, email, Enterprise Apps)
• Mitigate Risks with Explainable Gen AI
• Seamless API & System Integration (CRMs, ERPs, HR platforms, procurement tools)
• Automated Case Resolution & Escalation
• AI-Driven Sentiment Analysis & Smart Ticketing
• AI for Knowledge Management & Smart Responses
• Continuous Learning & Performance Optimization
• AI-Powered Resume Screening & Candidate Matching
• Automated Interview Scheduling & Onboarding
• Payroll, Leave, & Benefits Automation
• AI-Driven Employee Sentiment & Retention Analytics
• Compliance & Policy Management

Use cases

• Automate customer service conversations
• Unlock business insights from knowledge
• Streamline workflows
• Ensure compliance
• Reduce costs
• Automate RFP creation
• Automate bidder questions and answers
• Automate proposal evaluations
• 24/7 accurate inquiries and actions assistance for customer service
• Automate employee onboarding
• Automate employee self-service
• Filter resumes
• Provide insights from employees’ engagements
• Automate text and voice conversations from knowledge bases and backend systems integration in omni-channel approach
• Summarizing noncompliance, reviews or findings on documents based on policies or standards
• Extracting valuable insights from unstructured data
• Automatically generating charts and dashboards personalized to inquiries
• Enhance user engagement with AI-driven recommendations and personalized service plans (Telecom)
• Deploy regulatory-compliant AI agents for citizens’ eServices and inquiries (Government)
• Analyze citizens' engagements and interests at scale (Government)
• Empower students, educators, and administrators with secure, AI-powered assistants (Education)
• Deploy regulatory-compliant AI agents for requests validations, KYC automation, and personalized customer service (Financial Services)
• Delight clients with 24/7 accurate, intuitive and engaging experience (eCommerce & Retail)
• Streamline distribution workflows and enhance productivity with actionable insights (eCommerce & Retail)
• Automate administrative tasks in procurement
• Augment the process of RFPs generation
• Automate proposals evaluation, comparison and scoring
• Collect, categorize, and respond to bidder inquiries seamlessly
• Accelerate financial product applications by validating income verification documents, eligibility criteria, and compliance requirements
• Automate document validation, identity verification, and fraud detection for KYC & AML compliance
• Provide instant banking support, transaction summaries, and financial insights through chatbots and virtual assistants
• Analyze market trends, portfolio risks, and investment opportunities using AI-powered financial analytics
• Process claims, validate documents, and settle disputes efficiently for insurance providers
• Automate customers' asks and transactions on high demanding market especially during IPOs for brokers and stock management firms
• Automate inquiries, issue resolution, and customer engagement in customer service
• Handle customer queries, complaints, FAQs, order tracking, and troubleshooting instantly
• Detect customer emotions, prioritize critical issues, and route tickets to the right support team
• Fetch answers from knowledge base, systems, and past customer interactions for accurate responses
• Optimize hiring, onboarding, and employee support with AI-powered HR automation
• Analyze resumes, rank candidates, and match job descriptions
• Schedule interviews and manage paperless onboarding workflows
• Allow employees to check payroll status, leave balances, benefits, and HR policies via self-service
• Detect potential attrition risks, employee engagement levels, and HR trends
• Ensure compliance with labor laws, HR policies, and internal regulations through AI-driven document validation
• Answer HR-related inquiries and resolve cases

AI approach

DXwand's ORXTRA platform provides Generative AI agents for various business functions like procurement, customer service, HR, and financial services. They leverage multiple LLMs, including open-source, commercial, and their own fine-tuned models, and offer an AI Agents Builder for custom solutions. Their approach emphasizes accuracy, compliance, and cost optimization, with features like AI explainability and real-time insights.

Tech named: NLP, RAG, Gen AI, LLMs

Industries served

• Regulated industries
• Telecom
• Government
• Education
• Financial Services
• eCommerce & Retail
• Banking
• Insurance
• Investments

What it says sets it apart

• Knowledge Mining and Generative AI technology
• Technology caters for multiple languages and dialects
• Compliance Without Compromise (offline deployment options)
• Record Time to Market (AI agents live in hours)
• Accuracy is in ORXTRA’s Core (up to 9x%)
• Production Grade (scalable to millions of conversations)
• Multi-modal and multi-LLM support at multiple stages
• 80% Less HW requirements (ORXTRA Fermata release)
• AI Explainability (troubleshooting and explanation of models)
• Agentic Real-time Insights
• Optimized Generative AI Agents Platform
• End-to-End Automation
• Industry-Specific Solutions
• No-Code, Easy Interface for Agent Builder
• Leverage over 20+ LLMs, including open-source, commercial, and DXwand fine-tuned models
• Knowledge-Driven AI Agents (integrate organization’s knowledge base)
• Built-in Scripting for Advanced Customization
• Automated experiments to select best performing model(s)
• Mitigate Risks with Explainable Gen AI before launch
• Seamless API & System Integration
• Optimize Costs by automating repetitive tasks
• Faster Time-to-Market (deploy within days)
• Ensure Compliance & Security (models and data within environment)
• Extensive capabilities to measure real accuracy and discover areas of improvement before launch

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.