Newo

What Newo does

Newo Inc., based in Silicon Valley, California, offers Newo.ai, a cloud software platform that enables agencies and businesses to create AI Agents. These AI Agents are capable of answering phone calls, SMS, chats, and messengers, making bookings, and managing reservations. The system can automatically generate an AI agent in just 3 minutes by pulling information directly from a business's Google Maps listing and website. Newo.ai's AI agents support virtually any communication channels used in business operations, including phone, SMS, email, web chat, calendars, Slack, and Instagram. They can also simulate keyboard and mouse actions, functioning as "AI Employees." The platform integrates with most CRMs and PMS systems and offers easy customizations. Newo.ai aims to provide every business with a teammate that never sleeps, focusing on voice AI, automation, and customer experience to help businesses, especially small and medium-sized ones, capture missed calls and recover lost revenue.

Products

• Newo.ai Human-like AI Employee BuilderA cloud software platform that enables agencies and businesses to create AI Agents capable of answering phone calls, SMS, chats, messengers, making bookings, and managing reservations. It automatically generates an AI agent in 3 minutes by pulling information from Google Maps and websites.
• AI Call Center (Multi-Location)Supports 50, 250, or 2,500+ locations, routes calls based on ZIP code and service type, and centralizes reporting across all branches.
• AI Appointment SchedulingOffers real-time availability checking, direct booking into existing systems, and automated reminders to reduce no-shows.
• After Hours Answering ServiceCaptures leads that come outside business hours, ensuring no caller is sent to voicemail and appointments are booked.
• Appointment Reminder CallsProvides automated confirmation calls and texts, with easy rescheduling options to keep schedules full.
• AI Lead NurturingAutomated follow-up sequences with multi-channel touchpoints (call, SMS, email) to prevent lead loss.
• Instant Callback (Web Form)Calls back within seconds of form submission to engage customers while they are still interested, aiming for a 2x conversion rate.
• AI Front Desk / AI ReceptionistAnswers every call in under 2 seconds, handles unlimited simultaneous conversations, and works 24/7/365.
• New Client Booking (Cleaning Services)Schedules new customers fast, collects address and job details, and sends booking confirmation via SMS.
• Existing Client Rebooking (Cleaning Services)Recognizes returning callers, pulls up past preferences, and books the next appointment quickly.
• Appointment Confirmation (Cleaning Services)Confirms upcoming booking details, verifies date, time, and service type, and sends updated confirmation by text.
• Appointment Rescheduling (Cleaning Services)Changes date or time smoothly, checks real-time crew availability, and updates calendar.
• Appointment Cancellation (Cleaning Services)Handles cancellations, offers alternative dates, and frees up slots automatically.
• Service and Pricing Info (Cleaning Services)Explains offered services, provides transparent pricing, and upsells add-ons.
• Service Area Verification (Cleaning Services)Checks coverage by ZIP code, confirms availability, and redirects to nearest serviced location.
• Instant Quote Generation (Cleaning Services)Calculates estimates by home size, factors in service type and frequency, and sends quotes via SMS or email.
• Lead Follow-Up and Nurturing (Cleaning Services)Calls back undecided prospects, offers discounts, and re-engages dormant leads with outbound SMS.
• Emergency and Same-Day Requests (Cleaning Services)Prioritizes urgent calls, checks same-day crew availability, and dispatches/confirms with clients.
• New Customer Appointment Booking (Home Services)Qualifies leads by zip code and service type, books directly into field service software, and sends SMS confirmation with technician ETA.
• Existing Customer Appointment Booking (Home Services)Recognizes returning callers, pulls up past service history, and schedules follow-up visits without re-collecting info.
• Appointment Confirmation & Verification (Home Services)Confirms upcoming appointment details, provides technician name and arrival window, and handles schedule inquiries.
• Appointment Rescheduling (Home Services)Finds alternative available time slots, updates booking system in real time, and sends updated confirmation via SMS.
• Appointment Cancellation (Home Services)Processes cancellations, offers to rebook, and frees up slots for other customers.
• Service & Pricing Information (Home Services)Answers questions about services and pricing.

Key capabilities

• Human-like AI Employee Builder
• Automatic AI agent generation in 3 minutes from Google Maps and website info
• Supports virtually any communication channels (phone, SMS, email, web chat, calendars, Slack, Instagram)
• Simulates keyboard and mouse actions (AI Employees)
• Integration with CRMs and PMS systems
• Easy customizations
• 24/7 availability
• Automated phone answering service
• Books appointments
• Closes deals
• Real-time availability checking for appointments
• Direct booking into existing systems
• Automated reminders
• Automated follow-up sequences
• Multi-channel touchpoints (call, SMS, email)
• Instant callback from web forms
• Handles unlimited simultaneous conversations
• Supports multi-location management
• Routes calls based on ZIP code and service type
• Centralized reporting
• Inbound Call Answering
• Outbound Calling
• Web Chat Messaging
• Social Media Messaging (Instagram, Facebook, TikTok)
• Phone Number & Call Forwarding
• Speaks in 60 languages
• Over 25 Integrations & Magic API
• Reporting
• Multi-location Management
• Call Routing Workflows (Any Complexity)
• Vibe Mode (Train AI Employee with no-code prompts)
• Voice Mode (Talk with agent and make changes live)
• Enterprise-Grade Architecture
• Ultra-Realistic Voice
• 99.7% Lead Success Score
• Real-time multi-agent oversight
• No off-script answers
• Supervisor/Observer architecture
• 100+ concurrent calls
• Works with legacy systems (Magic Browser connects to PMS and CRM platforms)
• Memory across every channel (Phone calls, SMS, chat, social conversations stay connected)
• Revenue visibility (ASR tracking)
• Spam call protection
• Director Mode for orchestrating multiple AI Employees (Enterprise plan)
• Custom reporting (Enterprise plan)
• Custom application connectors (Enterprise plan)
• White-label with custom URL (Enterprise plan)
• Omnichannel presence (phone, SMS, web chat, social, Yelp)
• 3-minute setup
• Handles complex customer queries (services, pricing, policies)
• Integrates with CRM and booking systems
• Follows up with leads
• Makes outbound calls on autopilot
• AI Agent Behavior definition (intents, knowledge bases, conversational scenarios)
• AI Agent Persona configuration (identity, knowledge, communication style)
• Industry Playbooks for specific settings
• Analytics and Reporting (performance dashboards, ASR tracking)

Use cases

• Answering phone calls, SMS, chats, messengers
• Making bookings and managing reservations
• Automated phone answering service
• Booking appointments
• Closing deals
• Scheduling routine cleanings for dental clinics
• Handling inquiries and scheduling for cleaning services
• Making dinner reservations for bars and restaurants
• Making room reservations for hotels
• Scheduling service appointments for HVAC/Plumbing
• Booking catering services
• Overflow call handling
• After-hours call coverage
• Lead nurturing and follow-up
• Instant callback for web form submissions
• Front desk automation
• Appointment confirmation and rescheduling
• Providing service and pricing information
• Verifying service areas
• Generating instant quotes
• Handling emergency and same-day requests
• Qualifying leads by zip code and service type
• Managing existing customer appointments
• Processing cancellations
• Automating outbound calls
• Managing multi-location operations
• Routing calls based on ZIP code and service type
• Centralizing reporting
• Training AI agents with no-code prompts
• Making live changes to AI agents via voice
• Overseeing multi-agent conversations in real-time
• Handling high call volumes
• Connecting to legacy PMS and CRM systems
• Maintaining memory across all communication channels
• Tracking additional secured revenue
• Orchestrating multiple AI Employees
• Customizing reporting
• Integrating with custom applications
• White-labeling for agencies
• Onboarding and platform exploration
• Configuring communication channels
• Setting up telephony and routing
• Connecting with external systems
• Defining AI agent behavior and persona
• Applying industry-specific settings
• Monitoring performance and tracking metrics

AI approach

Newo.ai provides an AI Employee Builder platform that allows agencies and businesses to create AI agents capable of handling various communication channels and tasks. The platform automatically generates AI agents by pulling information from Google Maps listings and websites. These AI agents can answer calls, SMS, chats, messengers, make bookings, manage reservations, and even simulate keyboard and mouse actions. The company emphasizes its proprietary 'Vibe Mode' for training AI with no-code prompts and 'Voice Mode' for live agent changes, along with 'Magic Browser' for connecting to legacy systems.

Tech named: AI Employee Builder, Vibe Mode, Voice Mode, Magic Browser, ASR (Additional Secured Revenue) tracking, Newo Agent Framework (NAF)

Industries served

• Technology
• Information and Internet
• Dental Clinics
• Cleaning Services
• Bars & Restaurants
• Hotels
• HVAC/Plumbing
• Catering
• Orthodontics
• Home Services
• Pest Control
• Appliance Repair
• Landscaping / Pool
• Garage Door / Handyman
• Salons
• Clinics
• Appointment-based businesses

What it says sets it apart

• Automatically generates an AI agent in 3 minutes by pulling information from Google Maps listing and website
• AI agents support virtually any communication channels used in business operations, including phone, SMS, email, web chat, calendars, Slack, Instagram
• AI agents can simulate keyboard and mouse actions, referred to as AI Employees
• Integrated with most CRMs and PMS systems
• Offers easy customizations
• Provides 24/7 availability for answering calls and managing bookings
• Claims to fix the problem of small businesses missing up to 40% of incoming calls
• Offers a 50x return on investment for cleaning businesses
• Achieved $401K additional revenue for Image Orthodontics over 3 months by handling 10,865 calls
• Reduced wait time by 62%
• Increased leads from Yelp by +90% due to fast response times
• Offers 12 powerful AI agents in one subscription for various use cases
• No setup costs and no charges for spam calls
• Pay-as-you-go pricing model available
• Enterprise plan offers outbound calling, complex routing workflows, multi-location management, white-labeling, Director Mode, custom reporting, and 25+ integrations
• 99.7% Lead Success Score with real-time multi-agent oversight and no off-script answers
• Supervisor/Observer architecture catches issues before customers hear them
• Built to handle 100+ concurrent calls without slowing down
• Magic Browser connects to PMS and CRM platforms other AI tools can't reach
• Memory across every channel (phone calls, SMS, chat, social conversations stay connected)
• Revenue visibility included with ASR (Additional Secured Revenue) tracking
• Founders have built 10+ AI companies used by 50 million people in 200 countries
• Mission to unleash superpowers of small and medium businesses with an AI receptionist that never sleeps
• Accessibility: world-class AI without an enterprise price tag
• Simplicity: setup in under 3 minutes
• Reliability: agents measured by results, not features
• Partnership: long-term growth alongside customers
• 99.6% Lead Success Score across industries
• Over 30K agents created
• Claims to generate $350K/year revenue per location for businesses

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.