Digital Workforce Services

What Digital Workforce Services does

Digital Workforce Services Plc is a leader in business automation and technology solutions. Through its Digital Workforce Outsmart platform and services, including Enterprise AI agents, the company helps organizations transform knowledge work, reduce costs, accelerate digitization, grow revenue, and improve customer experience. They have over 200 large customers and strong experience in healthcare, automating care pathways. The company focuses on repeatable, outcome-based use cases and operates with high integrity and close customer collaboration. Founded in 2015, Digital Workforce employs over 200 automation professionals globally.

Products

• Digital Workforce Outsmart platformAn all-encompassing Business Process Automation platform and services for automation needs, offering RPA, low-code BPM, and IDP. It provides a holistic business automation platform with options for named development machines, RPA production time, multi-technology support, parallel schedules, case management, process orchestration, task management, content management, human-in-the-loop forms engine, mobile application, instant messaging, IDP back-end, and service management.
• Enterprise AI agentsAI-powered agents designed to transform knowledge work and improve customer experience, integrated into the Outsmart platform.
• Outsmart GoEntry-level plan for business automation, including multi-technology RPA (Blue Prism / UiPath / Robocorp) with unlimited run-time, 1 Development VM, Real Time Optimization, low-code BPM platform as a Service, and IDP Back-end as a Service.
• Outsmart ScaleA Managed Service Business Automation platform service for in-house operations, including multi-technology RPA and Low-code BPM Platform as a Service.
• Outsmart EnterpriseA turn-key solution to offshore Business Automation operations, including a Service Delivery Manager and Process-as-a-Service (Full Outsmart Solution Run Management).
• Digital WorkersAutomated team members trained to carry out business processes, leveraging intelligent automation technologies like Business Process Management, Robotic Process Automation, Conversational AI Chatbots, Intelligent Document Processing, and other cognitive technologies. They can manage one or more processes or tasks, prioritize, handle exceptions, and learn by doing.
• RPA ChatbotsConversational AI robots that conduct chat dialogues with human users in natural language, supporting over 20 languages. They work in conjunction with digital workers to collect and structure information, then initiate business processes to deliver requested services.

Key capabilities

• Comprehensive Business Process Automation services
• Unique Top-Down value discovery methodology
• Process redesign for automation around 'human control points'
• Focus on ROI with quick payback times
• Deep industry experience in RPA and BPA
• 24/7 guaranteed uptime for implemented solutions
• Intelligent Process Automation solutions
• Multi-Technology RPA (Blue Prism / UiPath / Robocorp)
• Unlimited run-time, pay for what you use
• Real Time Optimization (Dynamic Scheduling)
• Low-code BPM platform as a Service
• IDP Back-end as a Service
• Robot as a service platform
• Case Management
• Process Orchestration
• Task Management
• Content Management
• Human in the Loop (Forms Engine, Mobile Application, Instant Messaging)
• Self-Service Portal
• RPA Run Management
• BPA Solution Management
• AI-based NLP technology for chatbots
• Cloud delivery model for scalability and cost-effectiveness
• Digital Workers that can sense and comprehend unstructured and tabular data
• Digital Workers that can converse with humans in natural languages
• Utilizes Natural Language Processing, Computer Vision, Deep Learning, Machine Learning

Use cases

• Transforming knowledge work
• Reducing operational costs
• Accelerating digitization
• Growing revenue
• Improving customer experience
• Automating care pathways in healthcare
• Managing business operations effectively
• Achieving ROI across various complexity levels of automation
• Automating processes in Banking (e.g., savings, improved customer experience)
• Automating processes in Insurance (e.g., improved customer experience, shorter throughput times)
• Automating processes in Manufacturing & Logistics (e.g., efficiencies, cost reduction, increased timeliness, accuracy, flexibility)
• Automating processes in Public Sector (e.g., transforming services, security, efficiency, productivity gains)
• Automating processes in Services (e.g., compliance, quality, cost reduction, customer satisfaction, addressing labor shortages)
• Automating processes in Health and Social Care (e.g., creating more time for meaningful work, increasing patient safety, improving quality)
• Automating processes in Finance and Accounting (e.g., reducing manual repetitive tasks, increasing efficiency, quality, effectiveness, meeting compliance requirements, accelerating finance transformation, improving internal controls, tax automation, automating month-end processes, enhancing purchasing, managing accounts receivables, improving invoicing accuracy, automated reporting)
• Automating processes in Customer Service (e.g., boosting customer service, increasing revenues, empowering service agents, integrating web fronts to old legacy systems, automating incoming emails, retrieving customer orders, automating mass activations, planning workforce, managing peak loads)
• Automating HR and Payroll tasks (e.g., employee onboarding, reimbursements, payroll processes, vacation, focusing HR on strategic work)
• Financial Management & Audit Trail (e.g., invoice processing automation, invoice revision and approval)
• Reconciliation and Reporting (e.g., general ledger reconciliation, fixed assets activation and reporting)
• Data Migrations (e.g., creating and updating access rights, temporary help for integrations)
• Form processing (e.g., transforming routine service inquiries, automating applications)
• Work orders (e.g., tracking faulty or damaged parts)
• Customer master data (e.g., updating customer master data)
• Claims handling (e.g., receiving claims, investigation, report creation, trend analysis)
• Risk and compliance driven end-to-end automation
• Advancing automation in automation mature organizations
• Innovation projects utilizing Intelligent Automation for excellent service
• AI in the risk function
• Patient access with AI & Automation
• Transforming radiology workflow with AI
• Automating processes for municipalities and government agencies
• Automating processes for financial services, business consulting, hospitality, retail
• Automating processes for building societies
• Creating a baseline plan for workforce management
• Balancing resources and demands based on rules, forecasting, and agent qualifications

AI approach

Digital Workforce Services Plc is a leader in business automation and technology solutions, offering the Outsmart platform and services, including Enterprise AI agents. They focus on transforming knowledge work, reducing costs, accelerating digitization, growing revenue, and improving customer experience through automation and Agentic AI. They leverage various AI technologies like Natural Language Processing, Computer Vision, Deep Learning, and Machine Learning to build intelligent digital workers that can sense and comprehend unstructured and tabular data, and converse with humans in natural languages. They also offer AI Agent Discovery Assessment to identify high-value AI use cases and create roadmaps.

Tech named: AI Agents, Agentic AI, Conversational AI, NLP, Computer Vision, Deep Learning, Machine Learning

Industries served

• Banking
• Health and Social Care
• Insurance
• Manufacturing & Logistics
• Public Sector
• Services
• Retail
• Financial Services
• Business Consulting
• Hospitality
• Central Government
• Safety & Defence
• Education & Culture
• Finance & Tax
• Pension & Benefits
• Justice & Control
• Local Government & Non-Governmental
• Infrastructure & Environment
• Safety & Rescue
• Growth Services
• Nonprofits

What it says sets it apart

• Leader in business automation and technology solutions
• Digital Workforce Outsmart platform and services, including Enterprise AI agents
• More than 200 large customers
• Strong experience in healthcare, automating care pathways
• Focus on repeatable, outcome-based use cases
• Unique Top-Down value discovery methodology
• Process redesign for automation around 'human control points'
• Strategically designed to deliver tangible ROI
• Over 10 years of experience in Robotic Process Automation (RPA) and Business Process Automation
• 24/7 guaranteed uptime for implemented solutions
• Offers multi-technology RPA (Blue Prism / UiPath / Robocorp)
• Cloud delivery model for scalability and cost-effectiveness
• Digital Workers capable of handling complex and business-critical tasks 24/7
• Partnerships with Boost.ai, SS&C Blue Prism®, Microsoft, UiPath, Robocorp, and Flowable
• Acquisition of e18 Innovation strengthened position in UK healthcare pathway automation
• Acquired Agentic AI for customer service business from Front AI Oy
• Trusted advisor and globally leading independent provider of services in business process automation (BPA) on an industrial scale
• Automated over 5,000 business processes for customers
• Team of over 200 automation professionals
• Information security policy compliant with ISO/IEC 27001 and ISO/IEC 27002 and Finnish law