Coveo

What Coveo does

Coveo is the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience. The Coveo AI-Relevance Platform is a multitenant SaaS solution that provides a unified and secure way to search for contextually relevant content across many enterprise systems. It helps enterprises turn every shopper’s intent into conversions, every customer question into clarity, and connect agents, while scaling the enterprise. Coveo's platform unifies all enterprise data to deliver relevant experiences and is engineered for the complexity of global enterprises, with over 10 years of proven CX and EX innovation. It offers flexible AI-Search plans priced to perform, whether driving case deflection or conversion rates, providing enterprise-grade AI-experiences, clear packaging, and seamless integration with existing platforms. Coveo's technology includes a unified index, integrated AI models, and cloud agility to deliver intuitive search and discovery experiences without overhauling current technology infrastructure.

Products

• Coveo AI CommerceAI that powers product discovery at scale, built for B2B and B2C, turning every search into revenue and margin.
• Coveo AI ServiceGenAI that drives faster, trusted self-service and AI-assisted agents with real-time answers, reducing costs while boosting CSAT.
• Coveo AI WebsiteAI that personalizes every visit, every time, plugging into any CMS, DXP, or custom stack to boost engagement, reduce bounce, and capture leads.
• Coveo AI WorkplaceUnified answers from every system and source, personalized by role, location, and intent, leading to less friction, more focus, and a better EX.
• Coveo MCP ServerConnects AI agents to enterprise data, providing scalable infrastructure for secure, real-time fully managed RAG experiences.
• Coveo for AgentforceConnects and applies enterprise knowledge across systems, formats, and permissions to ground Agentforce AI agents in fresh, relevant content for accurate answers and faster case resolution.
• Coveo for ChatGPT EnterpriseIntegrates enterprise knowledge into ChatGPT Enterprise, allowing users to search and get instant, permission-aware answers directly from their enterprise systems via the Model Context Protocol (MCP).
• Coveo for SalesforceA robust integration that makes it easy to customize and deploy relevant search experiences across Salesforce clouds.
• Coveo for SitecoreManages web content and provides AI-powered search experiences.
• Coveo for SAPIntegrates with SAP enterprise software system to manage business operations and data.
• Coveo Relevance Generative AnsweringGenerates secure and accurate answers using LLMs and unified indexing, designed for enterprise-ready generative answering.
• Coveo Passage Retrieval APIProvides secure, semantic, passage-level retrieval that delivers targeted text passages for LLMs, reducing hallucinations and improving answer precision.
• Coveo Answer APIDelivers generative responses grounded in data, available as an API or managed generative answering solution.
• Coveo for AgentCoreIntegrates with AWS AgentCore to ground AI agents in real-time enterprise context.
• Coveo for JouleIntegrates with SAP Joule to ground AI agents in real-time enterprise context.

Key capabilities

• Intelligent, Hybrid Search
• Advanced Rules and Business Logic
• A/B Testing
• Query Pipeline Management
• Unified Search Index
• Native & Universal Connectors
• Document-level Security & Permissions
• Refresh Frequency Controls
• Coveo AI Models
• Query Suggestions
• Automatic Relevance Tuning
• Dynamic Navigation Experience
• Content Recommendations
• Generative AI & Agentic (Add-on Available)
• Conversational Search
• Generative Answering
• Answer API
• Coveo for Agentforce
• Passage Retrieval API
• Smart Snippets
• Out-of-the-box Dashboard Reporting
• Attribution & Conversion Tracking
• Behavior, Search & Conversion Insights
• Data Export, Snowflake Reader & Data Share
• Single Sign-On & Role-Based Access Controls
• Data Privacy & Security Compliance
• Security Audits & Reporting
• Enterprise Cloud-Native Platform
• Headless & Pre-Built UI Options
• Multi-Device & Multi-Channel Adaptability
• Multi-Region Hosting (Add-On Available)
• Coveo Care
• Business Value Assessment & Realization
• Network of Implementation Partners
• Service Extension (Platform Add-Ons)
• Case Assist
• Case Classification
• Enhanced Security
• Upgraded Support
• Product Catalog Indexing
• Multidimensional Capability
• Partial Item Updates
• Listing Page Optimizer
• Product Recommendations
• Agentic AI Built for Every Shopper Moment
• Unified Conversational Experience
• Adaptive Canvas & Discovery Layouts
• Contextual Refinement
• Intent-Driven Orchestration
• MACH Alliance certified
• Composable API-first and micro-service development approach
• Multi-tenant cloud platform
• Advanced data cleansing
• Relevance Generative Answering
• Predictive Recommendations
• Agentic Solutions
• Personalized Product Discovery
• Conversational Search
• Session-Based Product Recommendation
• Intent-Aware Product Ranking
• Predictive Query Suggestion
• Semantic Encoder
• Product Badging
• 3rd Party Model Integration
• Catalog Enrichment
• Discovery for Agentic Channels
• Image Search
• RAG-as-a-Service
• Fetch (beta)

Use cases

• Case deflection
• Employee satisfaction
• Self-service success rate improvement
• Average order value increase
• Add-to-carts from listings increase
• Revenue per visit increase
• Product discovery at scale (B2B, B2C)
• Faster, trusted self-service
• AI-assisted agents with real-time answers
• Personalizing website visits
• Boosting engagement and reducing bounce on websites
• Capturing leads on websites
• Unified answers from every system and source for employees
• Personalized employee experiences by role, location, and intent
• Optimizing product discovery in ecommerce
• Conversational product discovery for shoppers
• Guiding shoppers from intent to purchase
• Generating secure answers for visitors or customers
• Optimizing case creation and boosting case deflection
• Enhancing search results with vector-based, contextual understanding
• Improving self-service success for customers
• Enabling efficient agent assistance
• Increasing employee productivity
• Centralizing access to production knowledge, maintenance resources, and product catalog data in manufacturing
• Consumerizing B2B ecommerce experiences
• Fixing issues faster and cutting service costs in manufacturing
• Increasing employee productivity in manufacturing
• Customer Self-Service
• Agent Enablement
• Experience Management
• Intranet search and content recommendations
• Employee Self-Service portals
• Help Desk Enablement
• Secure innovation for Financial Services
• Retail Banking personalization and operations
• Investment Management client satisfaction and engagement
• Wealth Management personalized advice
• Empowering contact center reps
• AI-powered search for healthcare providers
• Guiding patients to the right care
• Booking and scheduling appointments
• Supporting healthcare associations
• Grounding AI agents with relevant retrieval
• Enhancing Agentic AI with precise, secure, and context-rich retrieval
• Shortening development cycles for Gen AI applications
• Improving case routing and reducing manual effort with automatic classification
• Speeding up resolutions with automated responses
• Generating knowledge articles from resolved cases
• Drafting email responses
• Site Search Optimization
• Content Discovery
• Unified CX across sites
• User Intent Insights

AI approach

Coveo provides an AI-Relevance Platform that delivers AI-powered search and generative experiences. It uses various AI models for personalized product discovery, self-service, agent assistance, and workplace productivity. The platform unifies enterprise data, applies behavioral AI, and offers generative AI capabilities like conversational search and generative answering, grounded in enterprise data to prevent hallucinations.

Tech named: AI, Machine Learning, Natural Language Processing (NLP), hybrid search, semantic search, lexical search, Behavioral AI, Generative AI, Agentic AI, Retrieval Augmented Generation (RAG), Large Language Models (LLMs), vector-based contextual understanding, Passage Retrieval API, Model Context Protocol (MCP)

Industries served

• Software Development
• Manufacturing
• Retail
• Financial Services
• Healthcare
• Ecommerce

What it says sets it apart

• AI-Relevance platform delivering best-in-class AI-search and generative experiences
• Unifies all enterprise data to deliver relevant experiences
• Engineered for the complexity of global enterprises
• 10+ years of proven CX and EX innovation
• Flexible pricing designed to fuel growth
• Secure, unified index breaking down silos
• Hybrid AI Search and grounded, industry-leading RAG and GenAI
• Continuously optimizes outcomes with powerful, built-in analytics
• AI that learns from every interaction (Behavioral AI)
• Robust enterprise-grade security and simplified administration
• Platform and omnichannel scalability with enterprise cloud-native platform
• Composable API-first and micro-service development approach
• Multi-tenant cloud platform with single tenant index for customer data
• Secure access to 100+ cloud and on-premise content sources
• Merchandising Hub for merchant controls and AI behavior configuration
• Extensive integration framework for native, API, or generic connectors
• Global cloud scale with multi-region hosting and data residency
• 99.999% Uptime SLA
• Advanced data cleansing, normalization, and enrichment
• Over 15 proprietary AI models engineered by Coveo
• AI doesn’t replace merchandisers but empowers them
• Understands intent, reasons through problems, pulls knowledge, and validates before responding in conversational search
• Grounds generative answers and follow-ups in trusted content, limited to defined sources, with citations and permission-awareness
• HIPAA-compliant SaaS platform for healthcare
• Enforces document-level permissions with early-binding security
• Managed solutions and composable APIs built on a unified data foundation simplify RAG retrieval
• Supports massive enterprise content: up to 15M docs, 50M chunks, and large unstructured files (up to 256MB)
• Combines lexical, semantic, and behavioral models to fine-tune relevance for business outcomes
• Respects item-level, external/internal, and source-level security by default
• Refreshes content near real-time (as fast as every 5 min) or on-demand