Process automation

UK Department of Health & Social Care · DXC Technology

Vendor-reportedPublic sectorUnited KingdomScaledPublic sector

Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.

Reported by dxc.com (vendor self-report). Checked against the source page on 2026-09-06. 2 of 2 figures below appear on that page word for word.

The problem

Needed to move faster, think bigger, and operate smarter, scaling AI securely across the organization, aligning policy with delivery, and equipping teams to handle unprecedented volumes of data.

What was deployed

Vendor
DXC Technology
Build or buy
Built in-house or to order
Data used
vast national health data
Scale
4,000 users
Timeline
3 months

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

4,000Users onboarded3 months

4,000 users onboarded in just 3 months

Quoted word for word from the source

70%Staff actively using AIdaily

70% of staff actively using AI

Quoted word for word from the source

Decision-making speed

Policies, briefings, and responses accelerated

Quoted word for word from the source

Insights from national health data

Unlocking insights from vast national health data

Quoted word for word from the source

Time saved

It’s a massive time saver

Quoted word for word from the source

Speed of policy creation and responses to Parliament

dramatically speed up everything from policy creation to responses to Parliament.

Quoted word for word from the source

We went from user research through design, test, and deployment in just three months — to 4,000 people. No other government department had done that. It’s a massive achievement
Phillip Thompson, Deputy Director, Technology Services at The Department of Health and Social Care

Difficulties and limits

Sources

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