Shriram Finance
less than 3–4 hours — Onboarding Turn-Around-Time (TAT)
Independently reportedBanking & finance · Process automation · Classical ML · In production
Process automation
RWE · SailPoint
Vendor-reportedEnergy & utilitiesGermanyScaledEnterpriseClassical ML
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by sailpoint.com (vendor self-report). Checked against the source page on 2026-09-05. 2 of 2 figures below appear on that page word for word.
The problem
RWE needed to consolidate and automate its identity security program to enhance efficiency and employee experience in a complex, heterogenous business environment.
What was deployed
- Vendor
- SailPoint
- Products
- SailPoint SaaS solution, Identity Security Cloud, IdentityIQ, Access Insights, Access Modeling, Access Recommendations, Data Explore
- Technique
- Classical ML
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- IdentityIQ data, HR and IT systems synchronization
- Scale
- from about 2,500 users up to about 25,000 to 30,000 users
- Timeline
- 6 months
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
about 30,000users servicedfrom 2,500
“This would mean scaling from about 2,500 users up to about 25,000 to 30,000 users”
Quoted word for word from the source
3 hoursonboarding lead timefrom 25 days
“RWE reduced onboarding time from up to 25 days to less than three hours.”
Quoted word for word from the source
“While IdentityIQ is able to scale, it was quicker and cheaper for us to use a SaaS solution. We are now servicing ten times as many people as before, and building new processes and use cases, with production, staging and development environments”
Difficulties and limits
- The complexity of the organization was a key challenge. Following a series of acquisitions in the early 2000s, RWE comprised close to 90 organizations. Following consolidation and divestiture, there are around 30 operating companies within RWE today, and each can have multiple departments and geographical locations.
- Access Recommendations is being implemented to empower users and certifier. It is at an early stage and will take time to set benchmarks and get it up to speed on product sets.
Sources
- sailpoint.com — vendor self-report
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