iTromsø · IBM, VC2
10 minutes per day — time spent reviewing potential stories
Independently reportedMedia & entertainment · Document processing · NLP · In production
Document processing
LAPP · Rossum
Vendor-reportedManufacturingIn productionEnterpriseNLP
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by rossum.ai (vendor self-report). Checked against the source page on 2026-09-06. 1 of 1 figures below appear on that page word for word.
The problem
LAPP's traditional, manual sales order process was limiting growth potential, time-consuming, prone to errors, and complex due to a large product catalog.
What was deployed
- Vendor
- Rossum
- Products
- Rossum
- Technique
- NLP
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- customer orders, incoming customer, contact, and material data
- Scale
- 350,000+ orders processed annually across the EMEA region (40,000+ item catalog); first implementation phase live in Spain, Denmark, and Sweden, with rollout to additional countries planned
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
94.9data field accuracy
“94.9% of all data fields on the customer orders are correctly captured by the AI engine”
Quoted word for word from the source
time saved
“teams have reclaimed valuable time”
Quoted word for word from the source
error rates
“reduced error rates”
Quoted word for word from the source
Operational agility and customer satisfaction
“the company has seen a boost in both operational agility and customer satisfaction”
Quoted word for word from the source
“We’ve been working with Rossum for some time now, and after thorough stress testing and fine-tuning, the software continues to improve. Today, we’re genuinely impressed by how well it performs and how quickly it adapts to different order layouts.”
Difficulties and limits
- Full automation wasn’t the main goal—certain exceptions, such as unmatched shipping locations, are intentionally handled manually.
Sources
- rossum.ai — vendor self-report, 2025-05-29
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