BT · Amazon
200,000 — Lines of code written
Independently reportedTelecom · Code generation · LLM · In production
industry
AI case studies in Telecom
7 deployments, each checked against the page it was reported on. Figures are quoted verbatim; anything we could not find in the source is marked on the case page.
Talkmobile · LivePerson
92% — Customer Satisfaction Score (CSAT)
Vendor-reportedTelecom · Customer support · NLP · Scaled · 2014
A1 Slovenia · boost.ai
60 — transactional Net Promoter Score (NPS)
Vendor-reportedTelecom · Customer support · LLM · In production · 2024
SKY Cable Corporation (SKY) · LivePerson
1 in 5 — conversations fully contained by AI-powered chatbots
Vendor-reportedTelecom · Customer support · NLP · In production
Cox Communications · Synthesia
a day — production speed
Vendor-reportedTelecom · Process automation · Generative media · Scaled
AT&T · H2O.ai
Vendor-reportedTelecom · Customer support · LLM · In production
TELUS · Kong
90% — platform dashboards and insights generated using AI agents
Vendor-reportedTelecom · Process automation · LLM · In production · 2024