Process automation

IBM

Vendor-reportedTechnology & softwareScaledEnterpriseOther

Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.

Reported by enterpriseai.economictimes.indiatimes.com (vendor self-report). Checked against the source page on 2026-09-06. 1 of 1 figures below appear on that page word for word.

The problem

Improve productivity in HR, finance, and procurement operations.

What was deployed

Technique
Other
Build or buy
Built in-house or to order

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

$4.5 billionproductivity gains

IBM claims that this exercise has delivered the company productivity gains of $4.5 billion

Quoted word for word from the source

For IBM Consulting, AI is central to our strategy — not as an add-on, but to fundamentally redesign operations.
Sanjay Mittal, Senior Partner and Industrial Sector Leader, IBM Consulting India & South Asia

Difficulties and limits

Sources

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