Holiday Cars · Inspektlabs

The problem

Customers faced stress documenting vehicle damage, leading to disputes and dissatisfaction due to lack of transparency and effort required during rental pickup.

What was deployed

Vendor

Inspektlabs

Technique

Computer vision

Build or buy

Bought off the shelf

Deployment

SaaS

Data used

photos/videos taken on a mobile device

Scale

30k+ Inspections processed

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

Difficulties and limits

• Customer dissatisfaction – Renters faced stress as they had to self-document damages during vehicle pickup.
• Dispute challenges – Many forgot to record damages, leaving them unable to contest claims.
• Friction in experience – Lack of transparency and added customer effort led to frustration in the rental process.

Sources

• inspektlabs.com — vendor self-report