Shriram Finance
less than 3–4 hours — Onboarding Turn-Around-Time (TAT)
Independently reportedBanking & finance · Process automation · Classical ML · In production
Process automation
Evri · Robiquity
Vendor-reportedLogistics & transportUnited KingdomScaledEnterpriseOther
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by robiquity.com (vendor self-report). Checked against the source page on 2026-09-06. 5 of 5 figures below appear on that page word for word.
The problem
Evri needed an efficient way to automate business processes using low-code development to handle rising seasonal enquiry volumes and improve an aging, slow, complex, and unintuitive CRM system for customer service staff.
What was deployed
- Vendor
- Robiquity
- Products
- Microsoft Power Platform, Power Apps, Power Automate, Microsoft Teams
- Technique
- Other
- Build or buy
- Bought off the shelf
- Deployment
- SaaS
- Data used
- customer interactions, underlying CRM data
- Scale
- 25 business processes; several hundred customer service staff; Evri handles 900M+ parcels/year overall
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
£9mannualised cost savingsannualised
“£9m in annualised cost savings”
Quoted word for word from the source
1:9ROIfrom £1m invested
“1:9 ROI - £1m invested for £9m of annualised savings”
Quoted word for word from the source
1 minuteadvisor handling timefrom 3.5 minutes
“reduced advisor handling time from an average of 3.5 minutes to 1 minute”
Quoted word for word from the source
over £1.65 millionsavings from reduced contract workers
“dramatically reduced the need for contract workers over peak holiday periods, resulting in over £1.65 million in savings”
Quoted word for word from the source
25business processes automatedin the first year of the automation initiative
“Robiquity automated 25 business processes”
Quoted word for word from the source
ROI as stated: 1:9 ROI - £1m invested for £9m of annualised savings
“We’ve already deployed 25 automations, with more in progress. With a £1 million investment, we’re seeing an annualised return of over £9 million. This year, we’ve doubled our automation investment to £2 million and are on track to deliver more than 30 automation solutions with an estimated £10 million in cost savings.”
Sources
- robiquity.com — vendor self-report, 2026-06-18
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