Shriram Finance
less than 3–4 hours — Onboarding Turn-Around-Time (TAT)
Independently reportedBanking & finance · Process automation · Classical ML · In production
Process automation
Elektrohertz · Axccelerate
Vendor-reportedOtherSouth EuropeIn productionLLM
Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.
Reported by axccelerate.com (vendor self-report). Checked against the source page on 2026-09-06. 4 of 5 figures below appear on that page word for word; the rest are marked.
The problem
Every technical enquiry landed in the same inbox, to be manually triaged by a dispatcher reading every message in a mixed stream of English, Italian and Croatian. Emergencies queued behind standard service requests. Response times drifted.
What was deployed
- Vendor
- Axccelerate
- Products
- InsightAX · Enquiry Dispatch · model v2.6
- Technique
- LLM
- Build or buy
- Built in-house or to order
- Deployment
- Custom build
- Data used
- 3 years of tickets
- Scale
- across five South-European countries
- Timeline
- 9 months
What changed
Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.
165% increaseQualified enquiries
“165% Qualified enquiries”
Not found on the source page in these words · round percentage, no baseline given
43% fasterResponse time
“43% Faster response time”
Quoted word for word from the source
98%SLA adherence
“98% SLA adherence”
Quoted word for word from the source
94%First-pass classification accuracy
“94% first-pass classification”
Quoted word for word from the source
fell ~35%Dispatch dead-time per job
“dead time per job fell ~35%”
Quoted word for word from the source · round percentage, no baseline given
“Axccelerate revolutionised our lead-management process, helping us handle enquiries across multiple countries and sectors. Their integrated digital approach significantly improved our response time and client satisfaction.”
Sources
- axccelerate.com — vendor self-report
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