Process automation

Brooklyn Museum · Decoded Futures

Vendor-reportedOtherUnited StatesScaledPublic sectorLLM

Vendor-reported. The customer is named and the numbers are quoted from the source page, but the account comes from the vendor. No independent confirmation.

Reported by decodedfutures.nyc (vendor self-report). Checked against the source page on 2026-09-06. 1 of 1 figures below appear on that page word for word.

The problem

The Brooklyn Museum development team spent roughly 45 hours each month manually producing donor acknowledgement letters and fundraising reports.

What was deployed

Vendor
Decoded Futures
Technique
LLM
Build or buy
Built in-house or to order
Deployment
Custom build
Data used
detailed SOPs and letter templates; raw data exports
Scale
expanding AI beyond development, launching staff training, developing an AI policy, and identifying new opportunities across the institution
Timeline
2 months

What changed

Each row is quoted from the source. Figures we could not find on the page in those words are marked — they are kept, not deleted, so you can judge them.

45 hourshours reclaimedfrom 45 hours each monthevery month

The team reclaimed those 45 hours every month

Quoted word for word from the source

Our big call to action after our participation in this program is to think about how AI can influence the Brooklyn Museum’s work.
Danielle Piendak, Director of Development Revenue & Strategy, Brooklyn Museum

Sources

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