Vida Global

What Vida Global does

Vida is an AI Agent Operating System for creating, deploying, and selling AI agents that run business workflows and manage communications. It provides the infrastructure and scalability for enterprises to improve customer communication, streamline workflows, and perform data-driven tasks. The platform allows users to build, configure, and deploy AI agents with no code, manage operations and integrations, orchestrate multiple LLMs, and monitor usage in real-time. Vida's AI agents can handle communications across voice, text, email, and chat, while also performing critical business tasks like CRM data cleaning, report pulling, document writing, and payment processing. It supports both internal deployment for businesses and reselling agents to customers.

Products

• Vida AI Agent OSAn operating system for creating, deploying, and selling AI agents that run business workflows and manage communications. It includes tools for building, configuring, deploying, monitoring, and integrating AI agents.
• Agent BuilderA no-code tool for building, configuring, and deploying AI agents.
• Agent Operations & IntegrationsManages agents running applications and integrating into existing systems.
• Agent RuntimeOrchestrates multiple Large Language Models (LLMs) for optimal performance and reliability.
• Agent MonitoringProvides real-time usage monitoring and billing control for scalable operations.
• Agent TemplatesPrebuilt agent templates that can be customized to match business processes, SLAs, and data sources for faster deployment.
• Computer Ready AgentsAgents designed to handle robust operations and workflows.
• Omnichannel AgentsAgents designed to run communications across voice, SMS, email, and chat for businesses.

Key capabilities

• Agent Builder (no code)
• Agent Operations & Integrations
• Agent Runtime (multi-LLM orchestration)
• Agent Monitoring (real-time usage and billing)
• Fast to Deploy (days)
• Fully Scalable
• Omnichannel AI agents (voice, text, email, chat)
• OpenClaw compatible agents
• Manage Business Communications (answer, qualify, schedule, route, follow up)
• Workflows & Operations (log into tools, navigate software, build reports, write code, generate content)
• Take Payments (process, reminders, past-due notices)
• CRM Hygiene (lead scoring, summarization, tagging, deduping, automatic logging)
• Call Routing
• Business Tasks (sync data, send notifications, trigger workflows)
• Customer Follow-Up (leads, cohorts, consent, retry logic)
• Agent Templates
• Computer Ready Agents
• Inbound & Outbound Messaging
• Concurrent Convos
• Transcripts & Recordings
• Basic Integrations
• Customizable Metrics
• Built-in Billing (for resellers)
• Custom Integrations
• Org Management
• Integrated Billing
• Advanced Reporting
• Custom Proof of Concept
• White Glove Support
• Custom SLAs
• Team Training
• SOC 2 Compliance
• HIPAA Compliance / BAA - Ready
• Data Retention Controls
• Multi-Language Support (up to 10 languages)
• Customizable Call Flows
• CRM and Tool Integration
• Performance Analytics
• Robust Security
• Agent Skills (autonomous operators for browser-based apps)
• Fully Embeddable
• Custom Branding
• Usage & Billing (real-time monitoring and pricing control)
• Observability (tracing, analytics, QA tools, transcripts, redaction)
• LLM Evaluation
• Agent Integrations (APIs, webhooks, MCP, function calls)
• Low-code setup
• Developer API
• Web Socket Support
• PSTN Connectivity (phone numbers, calling, SMS)
• Powerful LLMs (OpenAI, Claude, Meta, Mistral, custom)
• Conversation History (call logs, transcripts, recordings via API)
• Quick Setup
• Low Latency (sub 1 second interactions)
• Interruption Handling
• Custom Voices
• ASR Vocabulary
• Live Transcripts
• Carrier Grade (proprietary platform)
• SIP In/Out
• SIP IP Whitelisting
• SIP over WebRTC
• SIP Registration
• Call Transfers

Use cases

• Building and selling AI agents
• Deploying AI agents across an organization
• Improving customer communication
• Streamlining workflows
• Performing data-driven tasks
• Handling calls, messages, scheduling, payments, CRM workflows, and operational tasks
• Reselling agents to customers under their own brand
• Managing business communications (answer, qualify, schedule, route, follow up)
• Automating workflows and operations (logging into tools, navigating software, building reports, writing code, generating content)
• Processing payments, sending reminders, following up on past-due notices
• CRM hygiene (lead scoring, summarization, tagging, deduping, automatic logging)
• Call routing
• Syncing data, sending notifications, triggering workflows across connected systems
• Customer follow-up (leads, cohorts)
• Reducing call center queue times
• Instantly routing inquiries in call centers
• Delivering consistent customer experiences at scale in call centers
• 24/7 availability for call centers
• Qualifying leads, booking appointments, gathering details, answering questions in call centers
• Automating repetitive tasks in call centers
• Verifying information, answering questions, following scripts in call centers
• Optimizing call center operations with automated follow-up and CRM syncing
• Embedding AI agents into SaaS platforms for customers
• Deploying AI agents internally for sales, onboarding, and support in SaaS companies
• Answering inbound calls automatically for SaaS customers
• Capturing leads and intake data for SaaS customers
• Scheduling appointments in real time for SaaS customers
• Routing conversations to the right team for SaaS customers
• Handling sales and support inquiries without adding headcount for SaaS companies
• Capturing and qualifying support requests automatically for MSPs
• Handling high ticket volume without overloading teams for MSPs
• Delivering professional client experience for MSPs
• Keeping calls, tickets, and follow-ups in sync for MSPs
• Answering calls and texts for small businesses

AI approach

Vida Global provides an AI Agent Operating System for creating, deploying, and selling AI agents that automate business workflows and manage communications across various channels. Their platform supports multi-LLM orchestration, real-time ASR, and premium text-to-speech, allowing agents to handle tasks like call routing, CRM hygiene, payment processing, and multi-step operations. They also offer features for embedding agents into existing platforms and white-labeling for resellers.

Tech named: multi-LLM orchestration, real-time ASR, LLMs from OpenAI, Claude, Meta, Mistral, proprietary platform, premium text-to-speech, OpenClaw

Industries served

• Telecommunications
• Call Centers
• BPOs & CX Outsourcing Providers
• SaaS Companies
• Managed Service Providers (MSPs)
• Software Platforms
• Service Providers

What it says sets it apart

• AI Agent Operating System (OS) approach
• No-code agent builder
• Multi-LLM orchestration for agent runtime
• Real-time usage monitoring and billing control
• Omnichannel communication capabilities (voice, text, email, chat)
• OpenClaw compatibility for autonomous operations
• Ability to perform complex business functions (CRM hygiene, payments, workflows)
• Fast deployment (days vs. months)
• Fully scalable for enterprise needs
• Proven ROAI (Return on AI)
• Reseller features including built-in billing and custom branding
• Enterprise-grade security and compliance (SOC 2, HIPAA/BAA-ready)
• Robust API for full ecosystem integration
• PSTN connectivity without needing other providers
• Support for various LLMs (OpenAI, Claude, Meta, Mistral, custom)
• Low latency and interruption handling for realistic voice agents
• Customizable voices and ASR vocabulary
• Carrier-grade platform with native SIP support
• Seamless integration with existing PBX platforms (Netsapiens, Metaswitch, Broadsoft)
• Flexible deployment models for SaaS (embed, internal, or both)
• Superior support and enablement team

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.