SUPERWISE®

What SUPERWISE® does

SUPERWISE® delivers AI solutions designed for real-world challenges, empowering businesses in Manufacturing, Construction, Commerce, and Healthcare. Our pre-built AI agents, no-code/low-code platform, and AI observability capabilities enable seamless integration, ensuring transparency, efficiency, and optimization at scale. SUPERWISE AMP is a centralized Agentic Management Platform that observes, manages, and enforces guardrails and policies across every agent interaction. It acts as an AI control plane, providing authority, policy, and accountability. The platform offers complete visibility, real-time guardrails, and audit trails for every model and agent, allowing organizations to deploy AI with confidence. SUPERWISE provides a unified environment for developing, managing, and scaling AI-driven agents, enhancing solutions with real-time monitoring, production-ready deployment, and built-in safety guardrails. The company also offers professional services through its PREDICT framework to help build governed AI solutions.

Products

• SUPERWISE AMP (Agentic Management Platform)A centralized Agentic Management Platform that observes, manages, and enforces guardrails and policies across every agent interaction. It acts as the AI control plane for governance across the entire AI environment, tracking every model, agent, and decision. It provides runtime protection, observability, policy enforcement, and integrations with various AI tools.
• SUPERWISE ChatA private chatbot for business with built-in guardrails, policies, and audit trails. It offers a ChatGPT-like experience with real-time protection (PII detection, toxicity filtering, jailbreak prevention), complete audit trails, and compliance readiness (SOC 2, HIPAA, GDPR). It supports shared team workspaces, document uploads, and customizable agents.
• SUPERWISE /trust (Executive AI Governance Dashboard)An executive AI governance dashboard providing real-time visibility into enterprise AI operations. It tracks AI risk, policy alignment, compliance posture, operational spend, and governance performance. It offers metrics on intent alignment, risk posture, optimized privacy, and cost transparency, along with actionable governance features.
• SUPERWISE /engage (AI-Powered Engagement Workflows)A governed AI engagement platform for orchestrating compliant, observable, and auditable enterprise communication workflows across multiple channels (email, chat, voice). It includes built-in compliance, human-in-the-loop escalation, and is designed for customer outreach, employee communications, and sales engagement.
• SUPERWISE /trac (Manufacturing Warranty Governance)An AI-governed warranty and claims operations solution for manufacturers. It detects fraud, automates claim workflows, maintains compliance, and delivers full operational traceability through the TRAC framework (Track, Resolve, Analyze, Control). It includes applications for Inspection Review, Sales Concessions, Defect Collection, and Property Damage Claims.
• PREDICT (Predictive Transformation Services)Expert-led AI transformation services with a governance-first methodology for deploying production AI systems safely, observably, and at enterprise scale. It follows a 7-phase framework from problem definition to scaling, ensuring governance, guardrails, monitoring, and audit trails are built in from day one.
• Agent StudioA tool within SUPERWISE AMP to design, deploy, and govern AI agents with visual workflows, automated testing, and production-grade controls. It allows users to develop native SUPERWISE agents or register and configure external ones, including guardrail services.

Key capabilities

• Agentic Management Platform (AMP)
• Runtime protection and guardrails (PII detection, toxicity filtering, jailbreak protection)
• Policy enforcement and management
• Real-time observability and monitoring
• Complete audit trails and traceability
• Integrations with 50+ LLM providers, vector databases, and enterprise tools
• No-code/low-code platform
• Customizable AI agents
• Model flexibility (use any LLM provider)
• Centralized AI governance
• SaaS/Isolated SaaS/Private SaaS deployment options
• SSO (SAML or OIDC) integration
• Custom contracts and volume pricing
• Dedicated 24/7 direct support (Enterprise tier)
• Executive AI Governance Dashboard
• White-label ready solutions
• Multi-channel orchestration for engagement workflows
• Human-in-the-loop capabilities
• Automated claim validation and fraud detection (for manufacturing)
• Predictive analytics
• SDK and API for programmatic control
• Agent Studio for building and managing agents
• Data encryption (AES-256 at rest, TLS 1.3 in transit)
• Role-based access controls (RBAC)
• Vulnerability management (scanning, pen testing, bug bounty)
• Incident response processes
• Shared team workspaces and collaboration features
• Context-aware document chat with secure file uploads
• Persistent conversation history and workspace memory
• Saved prompts and reusable AI workflows
• Model choice per agent
• Agent chaining with automatic context handoff
• Workspace templates for multi-agent workflows

Use cases

• Governing enterprise AI usage at scale across teams and departments
• Providing private, safe, and compliant AI chat for business teams
• Real-time governance for agents, models, and workflows
• Monitoring and operationalizing enterprise AI systems with real-time visibility
• Giving executives and governance teams real-time visibility into enterprise AI operations (AI risk, policy alignment, compliance posture, operational spend)
• Protecting sensitive data and enforcing policies in AI interactions for regulated industries
• Coordinating AI-powered customer and employee engagement workflows with built-in governance
• AI-governed warranty and claims operations for manufacturers (fraud detection, automated workflows, compliance)
• Building, testing, and deploying AI agents with built-in governance
• Preventing harmful outputs from reaching users (PII detection, toxicity filtering, jailbreak protection)
• Integrating AI governance with existing AI stacks via SDK or API
• Automated compliance and risk management at scale
• Humanizing AI in chronic care management (evidence-based recommendations, HIPAA-compliant interactions)
• AI-powered clinical triage with PHI-aware guardrails
• EHR data standardization with automatic PHI detection and FHIR conversion
• Automated healthcare data de-identification and FHIR standardization
• Deploying governed AI solutions faster with runtime controls and operational visibility
• Replacing ChatGPT at work with a private, auditable, and policy-governed alternative
• Creating governed AI workspaces for enterprise teams to collaborate on documents and workflows
• Internal knowledge and policy Q&A for employees
• Customer support knowledge base for support teams
• Orchestrating multi-channel AI engagement workflows for customer outreach, employee communications, and sales engagement
• Managing complex multi-agent workflows for tasks like research, analysis, writing, and review
• Department-specific AI hubs with SSO, custom branding, and specialized agents
• Sales pursuit workspaces for fast, consistent answers across complex deals
• Central AI control for IT & Security with advanced RBAC and reporting
• HR policy and benefits Q&A

AI approach

SUPERWISE provides an Agentic Management Platform (AMP) that acts as a control plane for AI applications and underlying models. It intercepts, evaluates, and governs every AI interaction, enforcing policies, guardrails, and providing observability and audit trails. The platform supports various LLM providers and allows users to build and deploy AI agents with built-in governance. It focuses on runtime protection, policy enforcement, and compliance for enterprise AI deployments, particularly in regulated industries. While it integrates with many LLMs, its core offering is the governance layer rather than proprietary foundational models.

Tech named: AI agents, LLM providers, OpenAI, Anthropic, AWS Bedrock, Azure OpenAI, Google Vertex AI, Cohere, Mistral AI, Ollama, LangChain, LlamaIndex, Flowise, AutoGen, CrewAI, Haystack, Semantic Kernel, Pinecone, Weaviate, Chroma, Milvus, Qdrant, PostgreSQL pgvector, REST API, Python SDK

Industries served

• Manufacturing
• Construction
• Commerce
• Healthcare
• Financial Services
• Legal
• Professional Services
• Marketing Agency

What it says sets it apart

• Agentic Management Platform (AMP) as a centralized control plane for all AI interactions
• Governance built-in from day one, not bolted on later
• Real-time runtime protection and guardrails (under 10ms policy evaluation)
• Complete audit trails for every AI interaction and decision
• Compliance readiness out-of-the-box (SOC 2 Type II, HIPAA, GDPR, ISO 27001)
• Model flexibility and provider agnosticism (supports 50+ LLM providers)
• Focus on autonomous AI safety, predictability, and auditability
• PREDICT framework for accelerated, governance-first AI transformation with full knowledge transfer
• Executive-grade visibility with actionable governance dashboards (SUPERWISE /trust)
• Specialized solutions for specific enterprise needs (e.g., /chat, /engage, /trac)
• Scalable from small teams to large enterprises with various deployment options (SaaS, Isolated SaaS, Private SaaS)
• Enterprise-grade security controls (encryption, access control, vulnerability management, incident response)
• Ability to wrap existing LLM calls with SDK for governance without rewriting AI apps
• Analyst validated (Gartner Cool Vendor, IDC MarketScape Major Player, Forbes AI 50, MIT TR50 Honoree)
• Focus on building capability within client teams, not dependency