SuperOps

What SuperOps does

SuperOps is an AI-powered operating system for modern IT management, built for MSPs and internal IT teams. The platform unifies endpoint management, ticketing, PSA, and RMM, enabling teams to work faster, stay in control, and scale efficiently. At its core is Monica, a purpose-built agentic AI, which helps IT teams move from automation to autonomy, reducing costs, improving efficiency, and increasing productivity. SuperOps aims to rebuild IT management for the AI era, offering a unified AI-native platform that brings together device management, service delivery, and client operations with predictive intelligence.

Products

• SuperOps ITSuiteA unified AI-native IT management platform for in-house IT teams to manage endpoints, deliver support, and drive smooth operations at scale.
• SuperOps MSPSuiteA unified AI-native PSA-RMM platform for MSPs that integrates device operations and client management to facilitate growth without chaos.
• Monica AIA purpose-built agentic AI at the heart of the SuperOps platform, designed to take work from automation to autonomy, reduce costs, improve efficiency, and help teams achieve more with less effort.

Key capabilities

• Unified endpoint management (Windows, Mac, Linux)
• Integrated ticketing and asset management
• Automated patch management & compliance
• Network monitoring and alerting
• MDM for Apple devices
• MDM for Android devices
• AI-native platform
• PSA-RMM integration
• Automation capabilities
• Tab-based interface
• Single pane of glass for management
• GDPR-ready features (Delete user option, PII deletion)
• Secure authentication (SAML, password rules)
• Two-factor authentication
• Role-based access
• Access administration
• IP whitelisting
• AES 256 bit encryption for data at rest
• HTTPS for data in transit
• Malware and Spam protection
• Redundancy across multiple data centers
• Synchronous data replication
• Daily data backup (retained for 7 days)
• Automated on-demand capacity expansion

Use cases

• Endpoint management
• Service delivery
• Client operations
• Support delivery
• Driving smooth IT operations at scale
• Growing MSPs without chaos
• Reducing human error with automation
• Improving technician productivity
• Streamlining client support
• Achieving security accreditations
• Managing projects efficiently
• Improving client satisfaction
• Faster IT response and efficiency
• Unifying IT across multiple campuses

AI approach

SuperOps is an AI-powered operating system for modern IT management, built for MSPs and internal IT teams. The platform unifies endpoint management, ticketing, PSA, and RMM. At its core is Monica, a purpose-built agentic AI, designed to automate tasks, improve efficiency, and reduce costs. Monica refines technical jargon for end-users and helps with responses.

Tech named: agentic AI, Monica AI

Industries served

• IT Services
• Managed Service Providers (MSPs)
• Education

What it says sets it apart

• AI-native platform with agentic AI (Monica)
• Unified platform for RMM, PSA, endpoint management, and ticketing
• Focus on taking work from automation to autonomy
• Transparent pricing model (per endpoint)
• Fast and responsive user experience
• Intuitive and efficient interface
• Actively develops platform based on customer feedback
• Replaces multiple tools (10-15 tools replaced/MSP)
• Significant cost savings (40%)
• Strong security and reliability measures (SOC II Type 2, GDPR, ISO 27001, HIPAA compliance, AWS hosting, AES 256 bit encryption, redundancy)
• Founders with deep experience in ITSM and ITOM

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.