Serviceaide

What Serviceaide does

Serviceaide delivers Agentic AI designed to govern change, activate trusted knowledge, and automate enterprise support with confidence. By combining AI-enhanced Change Management with fully generative, policy-based Knowledge Management, Serviceaide helps organizations reduce risk, align awareness, accelerate decision-making, and ensure audit readiness. From preventing disruptive changes to delivering accurate, contextual answers and automating routine services, Serviceaide transforms how enterprises control, scale, and trust GenAI and Agentic assisted operations. The company aims to simplify and empower service management with intuitive, AI-driven solutions, enabling businesses to streamline workflows, boost productivity, and enhance service delivery.

Products

• Luma AIEmpowers workforces with Agentic AI, providing intelligent automation and insight. It streamlines business operations by integrating AI-driven solutions across departments, offering advanced automation, knowledge management, and smart recommendations via its AI-powered coPilot. Luma AI harnesses the power of Agentic AI to provide real-time insights and analytics, helping teams anticipate needs and optimize performance. It also includes a Virtual Agent for AI-guided tier-1 support via chat, MS Teams, Slack, WhatsApp, and browser widgets, offering 24/7 staffless service delivery.
• AISM (AI-Powered Service Management Solutions)Built with Service Providers in mind, AISM unifies and optimizes service delivery across all units with AI-driven integrated management. It is a no-code, PinkVerify-certified service management solution that transforms IT service management with an Agentic AI-first approach, reducing the load on service desks by enabling intelligent ticket deflection.
• DSM (Digital Service Management Platform)Simplifies service management by bringing together all the tools needed to handle incidents, changes, and requests seamlessly. It extends beyond ITSM to serve a wider range of business units, including HR, compliance, and operations, providing smarter, more efficient service management across all departments. DSM integrates ChangeGear and Luma AI for ESM to streamline critical workflows.
• ChangeGear ITSMA platform for ITSM and Change Management, allowing users to run auditable change workflows, manage IT services, and stay compliant. It offers dedicated change management, a full service desk, and enterprise-wide service management. Modules include Change Manager, Service Desk, and Service Manager, which incorporates Luma AI Copilot, predictive analytics, and advanced workflow engine.
• POB (Process Orchestration Builder)A platform that standardizes services from IT to jail maintenance in a single solution, eases access to knowledge articles, and boosts satisfaction for both support agents and customers. It streamlines service management, purchasing, and change management with automation.
• ISM (Intelligent Service Management)Successfully resolves labor crises, allowing increases in ITIL efficiency and decreases in overhead. It also takes employee experience to the next level.
• CMDB (Configuration Management Database)A built-in discovery tool that automatically populates the CMDB. It tracks networked, cloud, and physical assets with full lifecycle management.
• Asset ManagementComplete IT and non-IT asset tracking with procurement, lifecycle, and financial management capabilities.
• ESA (Enterprise Service Automation)Empowers employees with intelligent, autonomous support that transforms every step of the service journey. It automates routine tasks and streamlines workflows across the organization using AI-powered automation to make smarter, faster decisions while reducing manual effort and operational costs.

Key capabilities

• Agentic AI
• AI-enhanced Change Management
• Generative, policy-based Knowledge Management
• Automated ticket deflection
• First Contact Resolution 24/7
• Workflow Management
• Collaboration
• Analytics
• Dynamic Workflows
• Scalability
• Modularity
• No-code workflows
• Business Process Orchestration
• Knowledge Anywhere
• GenAI-Based CoPilot
• Unlimited Brandable Self-Service Portals
• Automated Change Workflows
• Risk Mitigation
• Centralized Change Records
• AI Powered Predictive Analysis
• Audit Readiness
• Business Continuity
• Automated Regulatory Updates
• Compliance Auditing Tools
• Risk Management Automation
• Policy Management
• Reporting & Analytics
• Regulatory Tracking
• Audit Trail Management
• Real-Time Monitoring
• AI-Powered Automation
• Automated Ticket Management
• Cost-Effective Operations
• Flexible Automation
• Advanced SLA Control
• PinkVerify Certification for 9 ITIL Processes
• Knowledge Federation

Use cases

• Automated Ticket Deflection & Immediate Resolution
• Simplify Support and Amplify Results for ITSM and Ticket Handling
• Request Management
• Change Management
• Asset Management
• Incident Management
• Knowledge Management
• Service Catalog
• Service Desk
• Workflow Management
• Collaboration
• Analytics
• Enhancing Service Delivery
• Control risk with policy driven, auditable change workflows
• Automate approvals, testing, and rollback safeguards
• Reduce change related incidents and service disruptions
• Gain end-to-end visibility and compliance readiness
• Enable faster, safer releases across the enterprise
• Extend service management beyond IT to all business functions
• Standardize and automate cross department workflows
• Eliminate manual requests and email driven processes
• Improve service delivery speed, consistency, and accountability
• Provide a unified experience for employees and stakeholders
• Ease Back Office Burden and Enhance the End-User Experience
• Streamline operations and enhance service delivery across all departments (HR, compliance, operations)
• Energy Analytics
• Compliance Automation
• Asset Monitoring
• Workflow Automation
• Service Automation
• Optimize energy consumption, automate maintenance schedules, and monitor critical infrastructure in real-time for Energy & Utilities
• Enhance administrative efficiency and elevate the learning experience for Education (managing student records, automating grading systems, streamlining admissions and financial aid)
• Enhance security, streamline compliance, and optimize transaction processing for Financial Services (regulatory reporting, customer onboarding, fraud detection)
• Simplify public service delivery, improve transparency, and enhance operational efficiency for Government (permit issuance, regulatory compliance, citizen services)
• Streamline administrative processes and improve patient care outcomes for Healthcare (appointment scheduling, patient record management, billing)
• Regulatory Audits
• Risk Assessment
• Compliance Monitoring
• Legal Requirements
• Policy Enforcement
• Automate incident resolution, asset management, and service requests (ITSM)
• Optimize onboarding, offboarding, and employee requests with automated workflows (HR Service Delivery)
• Improve maintenance scheduling and space management with real-time service tracking (Facilities Management)
• Automate invoice processing, expense approvals, and financial reporting for smoother operations (Finance)
• Automate approvals and implementations of updates to minimize downtime (IT Change Management)
• Ensure all changes documented and traceable for audit compliance (Compliance & Regulatory Changes)
• Manage Cloud Migrations by centralizing documentation and automating workflows
• Align all changes with business continuity strategies for consistent operations
• Intelligent ticket deflection to empower employees to resolve routine issues independently
• Automated Task Management
• Seamless Workflow Integration
• Ticket Handling
• Predictive Insights
• Automate decision-making and reduce manual interventions
• Manage incidents and service requests automatically
• Smart Campus (Education)
• Student Analytics (Education)
• Resource Administration (Education)
• Automated administrative tasks (Education)
• Self-service portals and virtual agent for student and staff inquiries (Education)

AI approach

Serviceaide delivers Agentic AI designed to govern change, activate trusted knowledge, and automate enterprise support. They combine AI-enhanced Change Management with fully generative, policy-based Knowledge Management. Their products like Luma AI and AISM use AI-driven automation, predictive analytics, and generative AI for tasks such as ticket deflection, knowledge management, workflow orchestration, and risk analysis. They emphasize an "AI-first approach" and use AI for insights, recommendations, and virtual agents.

Tech named: AI, Artificial Intelligence, Agentic AI, Generative AI, Machine Learning, Predictive Analytics, Natural Language Processing

Industries served

• ITSM
• Energy & Utilities
• Healthcare
• Government
• Education
• Financial Services
• Managed Service Providers (MSPs)
• Human Resources
• Operations
• Compliance

What it says sets it apart

• Agentic AI solutions designed to govern change, activate trusted knowledge, and automate enterprise support
• AI-enhanced Change Management combined with fully generative, policy-based Knowledge Management
• Transforms how enterprises control, scale, and trust GenAI and Agentic assisted operations
• Unifies and optimizes service delivery across all units with AI-driven integrated management (AISM)
• Extends service management beyond IT to all business functions (DSM)
• Integrates ChangeGear and Luma AI for ESM to streamline critical workflows
• Offers a no-code platform for rapid implementation and customization
• PinkVerify-certified for 9 ITIL processes (AISM)
• Advanced SLA Control
• Industry-specific workflows that enhance productivity, reduce manual effort, and ensure compliance
• Automated regulatory updates and compliance auditing tools
• AI-powered predictive analysis for risk mitigation
• Centralized knowledge management with Agentic AI for instant, trusted answers
• Flexible pricing options tailored to meet specific needs of various industries and company sizes
• Global presence with offices in the U.S., Asia-Pacific, Latin America, Ukraine, and Switzerland