Risotto

What Risotto does

Risotto is an AI-native internal support platform designed to automatically resolve a significant percentage of IT and HR tickets. Built by IT, for IT, it aims to be loved by employees by providing conversational understanding, screenshot reasoning, and end-to-end workflow orchestration. Unlike traditional help desks that bolt AI onto legacy systems, Risotto was built AI-native from day one. It integrates with existing tools like Slack, MS Teams, Jira, Okta, Google Workspace, Zendesk, and Freshservice to automate common support tasks such as access provisioning, password resets, general knowledge questions, and approval workflows, all while maintaining enterprise-grade security. Risotto extends beyond IT to support multiple departments including HR, Legal, Finance, Engineering, and Security, offering a unified help desk experience. It continuously learns from team conversations and provides features like self-learning AI automation, access management, comms-native support, knowledge management, cross-department ticketing, and runbooks. The platform aims to reduce manual, repetitive support tasks, improve resolution times, and provide a single front door for all internal support needs.

Key capabilities

• AI-native architecture
• Conversational understanding
• Screenshot reasoning
• End-to-end workflow orchestration
• Multi-department support (IT, HR, Legal, Finance, Engineering, Security)
• Continuous learning from conversations
• Automated ticket resolution (40-60% autosolve potential)
• Smart routing
• Instant answers
• End-to-end resolution
• No tab-switching for employees
• Integration with existing tools
• Secure access provisioning and approval workflows
• Automated tier 1 support
• Self-Learning AI Automation
• Access Management
• Comms Native
• Knowledge Management
• Cross-Department Ticketing
• Runbooks
• Slack ticketing workflows
• Easy Multi-department routing (single support funnel)
• Custom RBAC controls
• AI-powered issue analytics
• IGA Access automations (Approvals, Time-based, etc)
• Automated ticket lifecycle management
• Category auto-tagging
• Agent channel workflows
• Custom workflows to automate common tasks (channel creation, password resets, etc)
• DM-support and privacy maintaining workflows
• Conversational tier-1 support
• Continual learning & KB article generation
• Multi-step troubleshooting
• Multi-modal screenshot recognition
• Integrate all your knowledge bases
• Custom Branding
• Custom usage terms
• White-glove onboarding support
• Dedicated Customer Success Manager
• Human-in-the-loop ChatGPT for agents
• AI-powered support agent
• Unified help desk
• IAM Automation
• AI Knowledge Management
• Automatic tickets, effortless tracking
• Approvals and software access
• Intelligent Request Resolution
• Automated Ticketing
• Chat-Based Ticketing
• Intelligent team and agent routing
• End-to-end ticket lifecycle automation
• Two-way sync with your ticketing platform
• Standalone ticketing capability
• Native Slack, Teams, and email support
• Central agent channel for live collaboration
• 24/7 active channel monitoring
• White-labelling
• Intelligent triage to categorize and route every request
• Auto-resolve simple tickets end-to-end
• Pull information from multiple sources
• Keep operations within existing channels
• Identify recurring problems
• Ask questions about your support operation in plain English
• Track and monitor support activity based on your setup
• Measure automation impact across your support organization
• Share updates with leadership automatically
• Chat-native ticketing
• Seamless ITSM sync
• Automated ticket creation, triage, and routing

Use cases

• Automating IT and HR tickets
• Access provisioning
• Password resets
• General knowledge questions
• Approval workflows
• Automating common support tasks
• Automating tier 1 support
• Managing PTO requests
• Onboarding new employees
• Answering policy questions
• Routing and responding to sensitive legal queries
• Answering common finance questions (reimbursements, budget access)
• Automating finance approvals
• Deflecting internal engineering support questions
• Automating responses to security and compliance questions
• Enforcing time-bound access for security
• Maintaining real-time audit logs for security
• Automating operational work
• Device recovery
• Onboarding and offboarding flows
• Managing repository access and automating GitHub permission workflows
• Automating user provisioning and access control
• Automating device setup, access provisioning, and common IT requests
• Monitoring and managing device workflows
• Triggering device actions and automating common Mac support tasks
• Resolving repetitive support requests
• Automating approvals
• Automating provisioning
• Automating operational workflows
• Identifying recurring problems in support
• Analyzing support trends and patterns
• Improving knowledge base coverage
• Chat-based ticketing
• Software access requests with approvals
• Device and system support workflows
• Account troubleshooting

AI approach

Risotto is an AI-native internal support platform that uses conversational AI, screenshot reasoning, and end-to-end workflow orchestration to automate IT and HR tickets. It understands context, performs multi-step troubleshooting, and continuously learns from team conversations and knowledge bases. It also includes human-in-the-loop ChatGPT for agent assistance.

Tech named: AI-native architecture, conversational understanding, screenshot reasoning, end-to-end workflow orchestration, Self-Learning AI Automation, Multi-modal screenshot recognition, LLM reasoning, human-in-the-loop ChatGPT

What it says sets it apart

• AI-native architecture, not retrofitted AI
• Multi-department support (IT, HR, Legal, Finance) out of the box
• Continuous learning from your team's conversations
• Goes beyond FAQs, captures context and resolves requests end-to-end
• Works within existing communication tools (Slack, MS Teams) instead of new portals
• Live in hours, with automation that improves over time
• Understands context behind questions, not just keywords
• Keeps conversations going until issues are solved
• Built for outcomes, not just tickets
• Single support funnel for all departments
• Automates tier 1 requests, routes complex tickets, and learns from every interaction
• Simple to turn on, faster time-to-value
• Handles tier-1 requests across chat, ticket portals, and email
• Delivers accurate, context-aware answers by intelligently searching knowledge bases
• Loops in the right agent with full context for escalations
• Automatically creates knowledge base articles from resolved threads
• Automates access management with expiry dates, approval chains, and role-based rules
• No extra IGA tools needed for approvals and software access
• Focuses on employee success by handling repetitive tasks
• Resolves most tier 1 issues before IT intervention
• Intelligent triage to categorize and route requests instantly
• Analyzes screenshots and rich media for context
• Integrates with ITSM, identity, HR, and knowledge tools to execute requests
• Continuously updates itself from various knowledge sources, including Slack conversations
• Employees interact within existing tools using natural language
• Provides noticeably faster resolution speed
• Increases IT capacity without hiring
• Ensures consistent resolution quality
• Automatically flags knowledge base gaps
• Maintains automatic audit trails
• Builds multi-step workflows in plain English without code
• Offers pre-built templates for common automation patterns
• Triggers workflows from requests, events, or schedules
• Orchestrates full workflows across systems, coordinating approvals and updates
• Keeps every workflow controlled, auditable, and easy to manage
• Provides a single front door for IT, HR, Legal, Finance, and Operations
• Handles fuzzy language, screenshots, emojis, and messy requests with ease
• Enterprise-grade, fitting existing stacks and policies
• Designed for conversational support from the start
• Automates ticket creation, triage, and routing with full context
• Solves complex questions with real intelligence beyond templated answers

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.