Querlo

What Querlo does

Querlo is a consulting and marketing technology firm that provides Customized Artificial Intelligence Solutions and data management. They are a team of technologists with offices in the USA, Europe, Asia, and the Middle East. Querlo strategized, designed, and launched over 14,000 Conversational AI Solutions in collaboration with leading artificial intelligence providers, collecting over 5 million items of data for clients. Querlo helps companies successfully migrate into the new Digital Era harnessing the power of technology and AI. Their solutions leverage conversational bots to drive engagement of internal and external stakeholders, facilitate B2B, B2E, B2C, and B2G transactions, improve bottom-line performance, gather user data, and generate leads. Querlo is a Customized Artificial Intelligence Solutions company focused on the development of Chatbots and Digital Assistants that can be integrated with the latest Enterprise and Business Intelligence platforms. They are technology agnostic, leveraging partners and platforms like SAP SuccessFactors, Workday, IBM Watson, Microsoft Luis, and OpenAI ChatGPT.

Products

• DicciA Municipal Digital Assistant chatbot designed to guide citizens through municipal services 24/7, providing instant and accurate answers about available services, office hours, documents, deadlines, payments, events, contacts, transport, waste collection, and registry services. It also helps citizens communicate with the municipality for reporting issues, requesting information, and sending feedback.
• MayaA School Digital Assistant chatbot designed to guide prospective students and families through the admissions journey, providing information about study programs, extracurricular activities, campus, tuition, enrollment requirements, open days, and application procedures.
• GustoA Restaurant Digital Assistant chatbot designed to enhance guest experience and streamline operations by providing instant answers about menus, allergens, reservations, hours, events, and special offers. It also handles reservation inquiries and collects guest feedback.
• Querlo StudioA secure and controlled platform that powers Querlo's digital assistants, allowing clients to decide all shared information and ensuring GDPR compliance and data security.
• Querlo RouterConnects to any Large Language Model (LLM) including OpenAI, Gemini, Llama, DeepSeek, Mistral, and commercial/private LLMs.

Key capabilities

• On-brand, multilingual, 24/7 availability for digital twins and assistants
• Enterprise integrations and digital employees
• AI enablement (AI Readiness, governance, guardrails, KPIs, change management)
• Analytics and continuous learning with dashboards and insights
• Adaptive AI that improves over time
• Technology-agnostic (connects to various LLMs)
• Secure and scalable (GDPR-first, EU data residency, on-prem/VPC deployments, SSO, role-based access, audit logging)
• Human-centered AI design (transparent logic, intuitive interfaces, ethical guardrails)
• Automatic content indexing for digital assistants
• Constant information updates for digital assistants
• Direct links to relevant pages for digital assistants
• Automatic report categorization for digital assistants
• Automatic routing to competent people/offices for digital assistants
• Request tracking for digital assistants
• Two-way communication for digital assistants (e.g., reporting issues, sending feedback)
• Human takeover platform with native and 3rd party notifications (Slack, Discord)
• Knowledge Base Builder based on OpenAI ChatGPT solutions
• Autonomous AI agents integrated with real-time data sources
• Private language model integrations with Llama, Mistral, Deepseek
• Unified intelligence from multiple sources for Metaverse AI entities
• Multi-source intelligence for comprehensive responses in Metaverse AI
• Human escalation for Metaverse AI
• Distributed knowledge aggregation for Metaverse AI
• Natural conversations for Metaverse AI
• Dual-purpose knowledge for Metaverse AI (databases for Metaverse and other applications)
• Continuous improvement for Metaverse AI through interactions
• Advanced analytics dashboard for Metaverse AI (sentiment analysis, emotion tracking, question classification, trend identification)
• Actionable insights from Metaverse AI (reports ideas, identifies threats, finds solutions, suggests initiatives)

Use cases

• Brand engagement
• Real-time conversation
• Loyalty programs
• Customer service
• Sentiment analysis
• Consumer insight
• Marketing technology
• Conversational AI
• Workforce management
• Omnichannel marketing
• Consumer engagement
• Reputation management
• Building digital twins, assistants, and enterprise AI
• Driving engagement of internal and external stakeholders
• Facilitating B2B, B2E, B2C, and B2G transactions
• Improving bottom-line performance
• Gathering user data
• Generating leads
• HR and Employee Experience
• Sales Force Management
• Municipal services information and citizen interaction
• School admissions and student/family guidance
• Restaurant guest experience and operations streamlining
• Creating intelligent AI entities for the Metaverse
• Cultural heritage education (e.g., historical figures in Metaverse)
• Educational institutions support (e.g., program info, admissions in Metaverse)
• Enterprise solutions (customer service, internal support, knowledge sharing in Metaverse)

AI approach

Querlo provides customized AI solutions, primarily conversational AI (chatbots and digital assistants), leveraging a technology-agnostic approach by integrating with various leading LLMs and AI platforms. They focus on enterprise AI, digital twins, and assistants, with capabilities for analytics, continuous learning, and human-centered design. They also offer AI enablement services covering readiness, governance, and change management.

Tech named: OpenAI, Gemini, Llama, DeepSeek, Mistral, Querlo Router, SAP SuccessFactors, Workday, IBM Watson, Microsoft Luis, OpenAI ChatGPT

Industries served

• IT Services and IT Consulting
• Municipalities
• Education
• Restaurants
• Enterprise
• Organizations
• Non-profits

What it says sets it apart

• Partnership-first approach, aligning AI with goals and sharing ROI risk/upside
• Technology-agnostic, connecting to various LLMs including commercial and private
• Secure and scalable with GDPR-first, EU data residency, and on-prem/VPC options
• Human-centered design, enhancing rather than replacing human roles
• Global reach with local expertise (HQ in New York, engineering in Italy)
• Extensive experience with over 14,000 Conversational AI Solutions launched
• Proven track record with over 5 million data items collected for clients
• Battle-tested technology with over 20,000 AI entities powered for leading organizations
• Continuous improvement of AI entities through interactions
• Advanced analytics dashboard for monitoring KPIs and gaining insights