MaiAgent

What MaiAgent does

MaiAgent is an enterprise-grade generative AI platform that aims to make AI a partner for innovation, ensuring business knowledge is understood and applied reliably. It empowers enterprises with greater efficiency, redefining internal collaboration and external communication. The company specializes in generative AI, natural language processing, and data engineering, with a focus on optimizing Retrieval-Augmented Generation (RAG) architecture to build powerful AI backbones for businesses. MaiAgent offers a comprehensive suite of products and services, from ready-to-use AI tools to deep customization and platform infrastructure, supporting various deployment options including public cloud, private cloud, and on-premises to meet diverse security and compliance needs. Their solutions are designed to be trustworthy, deployable, and scalable, addressing common challenges in AI adoption.

Products

• MaiGPT (Enterprise GPT)An enterprise-exclusive ChatGPT-like interface supporting multiple large language models, internet search, image generation, and Canvas collaboration.
• AI KM (Intelligent Knowledge Management)Integrates enterprise documents and data, using RAG technology for precise Q&A, creating a dedicated corporate knowledge base.
• MaiMeeting (AI Meeting Assistant)Automatically transcribes meeting content, generates summaries, and tracks action items for more efficient meetings.
• Agent Builder (AI Agent Development Platform)A No-code/Low-code tool for easily building dedicated AI Agents, connecting APIs and enterprise systems to achieve intelligent office automation.
• MaiAgent DesktopA desktop AI work partner that allows users to call AI in their familiar work environment (planned).
• MaiAgent Chrome ExtensionAn instant-use browser AI tool.
• AI GatewayUnifies access and management of multiple models, ensuring secure integration and control (under testing).
• AI Customer Service24/7 automated customer service, FAQ handling, and ticket routing, integrated with enterprise knowledge bases for accurate answers.
• AI Customer Service CopilotAssists customer service personnel with real-time AI-suggested responses, knowledge base queries, and automated reply drafts.
• Product Manual AssistantIntegrates product manuals, FAQs, and technical documents for quick information retrieval by customers and employees.
• Certificate Scanning AssistantAI automatically recognizes certificate content, extracts key information, and creates electronic files.
• Marketing Image GeneratorAI-powered tool to generate marketing posters and social media images with a single sentence, integrating Nano Banana Pro for Traditional Chinese rendering.

Key capabilities

• High-precision RAG technology (95% accuracy)
• Agent intelligent retrieval enhanced generation
• Semantic slicing and re-ranking technology
• Hybrid retrieval (Hybrid Search)
• Complete product line (Enterprise GPT, knowledge management, meeting recording, Agent development)
• Data sovereignty (full private deployment support)
• Multi-model freedom (Claude, GPT, Gemini, Llama, DeepSeek, Qwen, Mistral, etc.)
• Enterprise-grade security (ISO 27001 & ISO 27701 certified)
• RBAC permission control
• Complete audit logs
• Multi-Agent collaboration architecture
• Knowledge base management and semantic search
• Customer service platform and SDK
• Internal knowledge Q&A module
• Tool integration (API, MCP, Text-to-SQL)
• Organization statistics reports
• SSO integration (Azure AD, KeyCloak)
• Custom branding
• Guardrails / DLP integration
• Multi-channel integration (LINE, WhatsApp, Microsoft Teams, Messenger, Instagram, Telegram, Email, REST API, WebSocket, Chat Widget)
• Containerized high-availability architecture (AWS ECS)
• 24/7 monitoring
• Auto Scaling
• Zero-downtime Blue-Green deployment
• Continuous security scanning (SAST, DAST, SCA, container security, IaC security, license compliance)

Use cases

• Enterprise AI dialogue interface
• Intelligent knowledge management
• AI meeting recording
• AI Agent development
• AI customer service
• AI customer service copilot
• Product operation manual assistance
• Certificate scanning and archiving
• Marketing image generation
• Financial analysis (AI CFO)
• Wealth advisor assistance
• Credit investigation assistance
• ESG knowledge management
• Bank service copilot
• Document recognition for government
• Regulation lookup for government
• Regulatory announcement assistance
• Citizen email reply assistance
• Nutrition care assistance
• Lab test assistance
• Nursing assistance
• Health education FAQ
• ICD-10 classification assistance
• Case summary for healthcare
• Production data analysis for manufacturing
• BOM generation for manufacturing
• SOP document generation for manufacturing
• AI teaching platform
• Library collection AI
• Course tutoring assistance
• Student system AI
• Supplier lookup for retail
• Inventory management for retail
• Manual generation for retail
• Product lookup for retail
• Invoice and receipt OCR
• HR assistance
• Voice meeting notes
• Content creation
• Research report generation
• Insight generation
• Workflow automation

AI approach

MaiAgent is an enterprise-grade generative AI platform focusing on Retrieval-Augmented Generation (RAG) architecture optimization. They build AI Agents that extract, understand, and generate conversational content from enterprise data with high accuracy (over 95%). They offer a comprehensive AI ecosystem from ready-to-use products (MaiGPT, AI KM) to an Agent Builder for custom solutions, supporting multi-model integration and various deployment options.

Tech named: Generative AI, Natural Language Processing (NLP), Data Engineering, RAG (Retrieval-Augmented Generation), Agentic AI, Semantic Segmentation, Rerank Reordering Model, Hybrid Search, Multi-Agent Collaboration, LLM (Large Language Model), Embedding Model, OCR (Optical Character Recognition), Speech-to-text, Naïve RAG, Advanced RAG, Hybrid RAG, HyDE RAG (Hypothetical Document Embeddings), Agentic RAG, Function Calling, MCP (Message Channel Protocol), Text-to-SQL, Guardrails, DLP (Data Loss Prevention), AWS Bedrock, Azure AI, Google, OpenAI, Anthropic, OpenRouter, Ollama, vLLM, Hugging Face (Transformer architecture models), OpenAI Compatible API, Cohere, Voyage, Nano Banana Pro

Industries served

• Financial services
• Insurance
• Technology manufacturing
• Healthcare
• Long-term care
• Government
• Education
• Retail

What it says sets it apart

• Ensures AI adoption success through comprehensive training and continuous optimization
• High-precision RAG technology with patented algorithms for deep understanding of internal documents, reducing AI hallucinations
• Only platform covering Enterprise GPT, knowledge management, meeting recording, and Agent development
• Supports full private deployment (on-premises, private cloud) for data sovereignty and security
• Freedom to switch between over 20 large language models (Claude, GPT, Gemini, Llama, DeepSeek, Qwen, Mistral, etc.)
• ISO 27001 and ISO 27701 dual certified for enterprise-grade security
• No-code/Low-code Agent Builder for flexible AI Agent creation and integration
• Comprehensive professional services including consulting, system implementation, and tailored training programs
• Proven track record with 100+ enterprise implementations across various industries
• Taiwan-based team with local support and expertise
• Flexible, usage-based pricing model without fixed seat fees
• Built on AWS containerized architecture for high availability, auto-scaling, and zero-downtime deployment
• Automated CI security scanning pipeline with six types of scans
• Founder with strong background in Intelligent Agent technology and generative AI