Digicust

What Digicust does

Digicust is an Austrian software company that revolutionizes customs automation through cutting-edge artificial intelligence solutions. The company specializes in developing trustworthy AI technologies that transform traditional manual customs processes into fully digitized workflows. Digicust provides AI customs agents for every customs task, including declarations, tariff classification, export control, audits, and master data management, all prepared for seamless handoff to existing customs software. The platform processes emails, PDFs, Excel files, and various document formats automatically, achieving 70-90% automation rates without manual intervention. Users can simply forward emails to dedicated addresses or upload via API, with the AI reading, understanding, and creating complete compliance-ready declarations. Digicust's AI solutions aim to reduce manual workload, minimize errors, and accelerate processing times in global trade.

Products

• AI Customs DeclarationsTransforms any commercial document into perfect customs declarations within minutes. The system processes emails, PDFs, Excel files, and various document formats automatically, achieving 70-90% automation rates without manual intervention. It reads invoices, CMRs, certificates, and shipping emails, matches against master data, classifies, validates, checks compliance, and hands the submission-ready declaration to customs software.
• AI Tariff ClassificationDelivers 95% accuracy in automatic customs tariff classification up to 11-digit precision. The system follows General Rules of Interpretation (GR1-GR6) reasoning, provides CN + Explanatory Notes citations, duty and measure flags, and transparent alternatives. It can classify products from technical datasheets, descriptions, images, or URLs.
• AI Export ControlDual-use / ECCN classification with list citations, registry-grade party due diligence, sanctions screening, and license triggers in one dossier. It screens shipments for dual-use, sanctions, party KYC, and license triggers across EU, OFAC, UK, UN lists.
• AI Customs AuditReplays filed data against commercial documents, valuation, preference, procedure, and authorization gaps with EUR exposure and exportable workbooks. It performs bulk audits, reconciling declarations against invoices, master data, FTA rules, and authorizations.
• AI Master DataEnriches product data with HS, origin, export-control, and customs-grade descriptions, including HS classification, dual-use flagging, origin signals, deduplication, and description rewriting.
• AI Document Processing (Page)OCR + layout models, stitches scans, normalizes tables, and validates totals. It runs a multi-model pipeline for OCR, table extraction, total validation, and cross-checking.
• AI Email TriageParses inbox threads, classifies intent, routes attachments to dossiers. It extracts sender, references, document types, and routes to the correct case, with auto-response capabilities.
• AI Document Control & RequestFinds missing or contradictory documents before filing.
• AI Email InboxTurns client emails and attachments into routed case work.
• AI PoUS FilingsAutomates Point of Use (PoUS) filings.
• Intrastat DeclarationAutomates Intrastat declarations.

Key capabilities

• Intelligent Document Processing
• Customs Code Classification
• Customs Software
• Artificial Intelligence
• Deep Learning
• Trustworthy AI
• Data Extraction
• Document Classification
• Data Normalization
• Data Validation
• Customs Clearance
• Compliance Tech
• LogTech
• Deep-Tech
• 70-90% automation rates
• Email, PDF, Excel, and various document format processing
• 95% accuracy in automatic customs tariff classification
• GR1-GR6 reasoning for tariff classification
• Dual-use / ECCN classification
• Sanctions screening (85+ lists)
• Party due diligence
• License trigger identification
• Bulk audit capabilities
• Master data enrichment
• OCR and layout models
• Table extraction and normalization
• Total validation and cross-checking
• Email parsing and intent classification
• Attachment extraction and dossier routing
• API access for integration
• Web application for drag & drop and monitoring
• Multi-country HS code determination
• Duty and tax calculations
• Preferential rate identification
• End-to-end automation from purchase order to delivery
• Regulatory monitoring and certificate tracking
• ERP and WMS integration (SAP, Microsoft D365)
• Real-time data synchronization
• Automated AWB/BOL processing
• Commercial invoice extraction
• Packing list analysis
• Multi-country customs compliance with localized rules
• Automated regulatory updates
• Multi-language customs documentation
• Customs authority connections
• Automated classification of goods with AI (Lite Product)
• Automated export control screening (Lite Product)
• Advanced product image recognition for audit
• Document tampering detection
• Intelligent research for product validation
• Tariff verification
• Real-time monitoring of declarations
• Complete e-commerce API suite
• IOSS compliance automation
• De minimis threshold management

Use cases

• Digitize, verify, and automate customs processes
• Customs declarations for import, export, and transit
• Customs tariff classification (HS codes)
• Export control (dual-use, sanctions, party KYC, licenses)
• Customs audits and risk assessment
• Master data management and enrichment
• Document processing and data extraction from commercial documents
• Email triage and attachment routing for customs cases
• Automating customs clearance for freight forwarders
• Optimizing customs procedures for importers and exporters
• Creating export declarations for goods leaving Germany, moving within EU, or to third countries
• Managing customs processes for global e-commerce
• Pre-filling ATLAS fields for customs filing
• Enriching product catalogs with customs data
• Processing shipping and trade documents via email, web upload, or API
• Screening shipments for dual-use, sanctions, party KYC, and license triggers
• Reconciling declarations against invoices, master data, FTA rules, and authorizations
• Automating customs clearance for ocean, air, road, and rail transport
• Managing client intake and communication for customs brokers
• Automated classification of goods for various inputs (description, image, datasheet, URL)
• Automated export control screening for products and parties
• Visual verification of sample images to detect mismatches and fraud in audits
• Compliance auditing of declarations and commercial documents
• Real-time risk assessment and anomaly detection in customs data
• Integrating with existing customs software (e.g., dbh, DHF Zolaris, LDV-Systema, ASYCUDA World)
• Reducing manual errors and accelerating workflows in customs processes
• Providing audit-ready trade evidence

AI approach

Digicust specializes in developing trustworthy AI technologies for customs automation. Their core AI solutions include AI Customs Declarations, AI Tariff Classification, AI Export Control, and AI Customs Audit. They use deep learning, natural language processing, computer vision, and agentic AI to process various document formats, classify goods, screen for compliance, and audit declarations. The company emphasizes its own AI research and development, aiming for high accuracy and transparency in its AI-driven decisions.

Tech named: Deep-Tech, Artificial Intelligence, Deep Learning, Trustworthy AI, OCR, layout models, multi-model pipeline, agentic AI, natural language interfaces, large-scale content understanding, machine learning, computer vision, Natural language processing

Industries served

• Transportation
• Logistics
• Supply Chain
• Storage
• Freight Forwarding
• Manufacturing
• Trading Companies
• E-Commerce
• Customs Brokers
• Service Providers

What it says sets it apart

• Revolutionizes customs automation through cutting-edge artificial intelligence solutions
• Specializes in developing trustworthy AI technologies
• Achieves 70-90% automation rates without manual intervention
• Delivers 95% accuracy in automatic customs tariff classification up to 11-digit precision
• GR1-GR6 reasoning like a declarant for tariff classification
• Comprehensive export control with 85+ sanctions lists and 200+ countries monitored
• AI customs agents for every customs task
• ISO/IEC 27001:2022 verified and GDPR by default
• Deep tech startup pioneering AI for customs since 2020
• Focus on agentic AI, natural language interfaces, and large-scale content understanding
• Offers a single credit system for all AI services, providing flexibility
• Provides a pre-processing layer for existing customs software, enhancing data quality before submission
• Supports multiple input methods for classification (description, image, datasheet, URL)
• Offers multi-jurisdictional classification for dual-use goods (EU, US ECCN/ITAR, CN)
• Advanced sample image analysis and visual verification for audits
• Document tampering detection using forensic analysis
• Real-time monitoring of declarations with instant alerts for high-risk items
• API-first customs layer for e-commerce, enabling customs decisions before checkout
• Proven business impact: 70-90% automation potential, 2-5x declaration throughput, 98% AI extraction accuracy, 90% processing time reduction, 70% cost reduction (case studies)
• Audit-ready trail and reports on request
• Remote team of skilled people passionate about building the future of customs clearance