Dialogue AI

What Dialogue AI does

Dialogue AI is a research platform that enables businesses to source precise participants, execute research studies at scale, and gain immediate understanding through intelligent AI assistance. It helps teams run AI-moderated interviews and surveys, turning customer conversations into decision-ready insights. The platform is built for all parts of the research and development cycle, offering tools for discovery research, concept testing, usability testing, and voice of the customer analysis. Dialogue AI provides powerful tools, rigorous methodology, and enterprise-grade reliability, trained and validated by researchers from leading AI and tech companies.

Products

• AI-moderated interviewsFully conversational, adaptive AI interviews that probe deeper to uncover the 'why' behind customer responses, capturing rich qualitative insights at scale.
• Quantitative surveysAI-powered surveys designed to capture structured feedback at scale from a global audience.
• Insights ChatAllows users to ask questions about their research and instantly surface key insights from the collected data.

Key capabilities

• AI-moderated interviews
• Fully conversational, adaptive AI interviews
• Trained on best practices by researchers from OpenAI, Google DeepMind, Airbnb
• Supports all stimuli (images, video, GIFs, Figma files, live websites)
• Supports 30+ languages for studies and collaboration
• AI-powered quantitative surveys
• Globalized panel of 50M+ participants for instant recruitment
• Insights Chat for surfacing key insights
• Enterprise-ready with SOC 2 Type II, GDPR, HIPAA compliance

Use cases

• Discovery Research: Map customer journeys, uncover unmet needs, motivations, and pain points.
• Concept Testing: Test new ideas, features, ad creatives, branding concepts, or movie trailers.
• Usability Testing: Watch real users navigate prototypes, live websites, apps, landing pages, or games.
• Voice of the Customer: Continuously capture authentic feedback to track sentiment and satisfaction.
• Explaining the Metrics: Understand the 'why' behind metrics like activation drops, retention dips, or flat feature adoption.
• Scoping Without Assumptions: Pressure-test problem framing with real users before engineering starts.
• Churn Diagnosis: Interview disengaged and at-risk users to understand reasons for churn.
• Exploratory Interviews at Scale: Run numerous conversations to explore problem spaces thoroughly.
• Uncover Jobs to Be Done: Probe for underlying motivations, workarounds, and unmet needs.
• Segment & Audience Mapping: Identify distinct patterns, attitudes, and behaviors across audiences.
• Feature Validation: Test new features or pricing models with real people.
• Messaging & Positioning Testing: Test value propositions, taglines, and framing.
• Creative & Ad Testing: Find out if creative content and messages resonate before investing.
• Live Website Testing: Surface friction, confusion, and drop-off points on live experiences.
• Prototype Testing: Validate flow, hierarchy, and interactions of prototypes.
• Navigation & Information Architecture: Observe user navigation to identify areas of confusion.
• Customer Satisfaction: Go beyond NPS and CSAT with continuous conversations.
• Brand Sentiment: Track how customers talk about the brand and associations.
• Churn & Retention: Identify warning signs and unmet needs before customers leave.

AI approach

Dialogue AI uses AI-moderated interviews and AI-powered surveys to help businesses conduct research at scale, turning conversations into insights. The AI is trained on best practices by researchers from companies like OpenAI and Google DeepMind. It also provides an Insights Chat feature to surface key insights from research.

Tech named: AI-moderated interviews, AI-powered surveys, Insights Chat

What it says sets it apart

• AI-moderated interviews that probe deeper to uncover the 'why'
• Trained and validated by researchers from OpenAI, Google DeepMind, Airbnb
• Supports 30+ languages
• Globalized panel of 50M+ participants
• Insights Chat for instant key insights
• Enterprise-grade reliability and compliance (SOC 2 Type II, GDPR, HIPAA)
• Enables shipping studies constantly and quality-checking quickly
• Lower costs compared to alternatives

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.