Dyna.Ai

What Dyna.Ai does

Dyna.Ai is a leading AI-as-a-Service company headquartered in Singapore, providing enterprise-grade AI solutions that transform advanced AI into measurable business results. The company offers AI-powered products and services designed to enhance customer experience (CX), improve employee experience (EX), and optimize core business operations. With a global presence across Asia, the Middle East, and the Americas, Dyna.Ai powers financial institutions, contact centers, and other enterprises worldwide. Their solutions are built for practical enterprise deployment, focusing on reliability, advanced intelligence tailored for the financial sector, future-proof flexibility, and seamless integration with existing systems.

Products

• Plataforma de AgentesPlatform to create and deploy intelligent AI agents for automating business tasks.
• FSI SuiteFast, secure, and compliant identity verification solution.
• Producto de Datos Impulsado por IA para la Detección de Fraude y la Evaluación de RiesgoTransforms data into actionable intelligence to prevent fraud and improve credit decisions, offering comprehensive customer insights, real-time data intelligence, intelligent risk control, seamless integration, and regulatory compliance.
• Dyna Agent StudioA builder of agents based on LLM.
• AI Knowledge PartnerGenAI-powered knowledge management for enterprises, transforming fragmented business knowledge into an intelligent and scalable system for instant and accurate information for employees and AI agents, powered by Dyna's self-developed TreeRAG™ technology.
• Wealth BeaconUnites client insights, market data, and automation to help relationship managers deliver personalized, compliant, and scalable client engagement. It includes specialized AI agents like Client Profile Agent, Market & Product Agent, Portfolio Intelligence Agent, and Proposal Generation Agent, coordinated by Beacon (Orchestrator).

Key capabilities

• Enterprise-grade AI solutions
• Security, compliance, and scalability
• AI models designed for financial sector complexities
• Adaptive architecture
• Seamless integration with existing systems
• 24/7 digital AI workforce
• Adaptive AI agents
• Analytical AI agents
• Conversational AI agents
• Collaborative AI agents
• Proactive AI agents
• Comprehensive 360° customer profiles
• Real-time data intelligence
• Proactive fraud and credit risk detection (99.9% accuracy)
• API integration
• AI-powered credit scoring and deep learning
• Conversational intelligence (understands intent, context, sentiment)
• Operational intelligence (workflow automation, compliance, decision-making)
• Growth intelligence (predictive insights for retention and upsell)
• Omnichannel intelligent reception (WhatsApp, websites, phone, email)
• Intelligent inquiry handling and lead capture
• End-to-end appointment management
• Customer insights and CRM integration
• Deep product knowledge for insurance agents
• Advanced reasoning for complex queries
• Natural conversations
• Sales intelligence
• Consistent and reliable performance
• Continuous optimization
• TreeRAG™ retrieval technology
• Multilingual AI
• Self-learning AI
• Integration with systems, APIs, and third-party applications
• Library with over 75 risk tags and 100 property tags for risk detection
• Specialized AI agents for wealth management (Client Profile, Market & Product, Portfolio Intelligence, Proposal Generation)
• Orchestrator (Beacon) for coordinating AI agents

Use cases

• Enhance customer experience (CX)
• Improve employee experience (EX)
• Optimize core business operations
• Automate business tasks
• Identity verification
• Fraud detection
• Risk assessment
• Credit decision making
• Preventing synthetic identities and identity fraud
• Mitigating credit defaults
• Customer onboarding
• Behavioral insights and qualification
• Credit scoring
• Personalized and instant service at scale for banking
• Automating banking operations
• Transforming customer interactions with contextual AI agents
• 24/7 customer support
• Instant response to customer queries
• Empowering employees with intelligent automation
• Managing repetitive tasks for employees
• Instant knowledge access for employees
• Automating workflows for productivity
• Redefining customer engagement in banking
• Increasing customer acquisition
• Improving credit card payments
• Marketing campaign conversion
• Automating marketing campaigns for lending
• Personalized and scalable outreach (voice, WhatsApp, email, SMS)
• Automated document verification for loan applications
• Smart form autofill for loan applications
• Real-time KYC/KYB validation for lending
• Faster and more accurate underwriting with AI-powered credit review
• Automated financial data tagging and credit summary generation
• Interactive decision-making support for loan agents
• Automated credit and risk report generation
• Intelligent collections with empathetic and compliant communication
• Managing customer entry points
• Handling pre-sales inquiries
• Capturing leads across channels
• Managing fragmented traffic from various channels
• Automating product, pricing, and policy inquiries
• Scheduling, rescheduling, and sending reminders for appointments
• Empowering insurance agents
• Reducing operational costs in insurance
• Providing superior customer experience in insurance
• Instant responses to insurance product situations
• Rapid onboarding and response for insurance
• Insurance marketing calls
• Automating renewal reminders for insurance policies
• New policy onboarding calls
• Empowering agents with real-time, accurate information
• Ensuring compliance in customer service
• Consistent and updated learning content for training and onboarding
• Feeding GenAI systems with verified business knowledge
• Transforming relationship managers into advisory forces
• Personalized client engagement in wealth management
• Prioritizing client opportunities in wealth management
• Product comparison in wealth management
• Portfolio optimization in wealth management
• Automated proposal generation in wealth management
• Pre-meeting preparation for wealth managers
• In-conversation collaboration for wealth managers
• Post-meeting follow-up for wealth managers

AI approach

Dyna.Ai is an AI-as-a-Service company that provides enterprise-grade AI solutions. They leverage AI models specifically designed for the financial sector to enhance customer and employee experiences and optimize business operations. Their offerings include AI agents, data intelligence for fraud detection and risk assessment, and generative AI for knowledge management. They mention using deep learning and self-developed RAG technology.

Tech named: deep learning, RAG technology, LLM

Industries served

• Banking
• Lending
• Insurance
• Wealth Management
• Telecom
• BPO
• Contact Centers
• Financial Services

What it says sets it apart

• Enterprise-grade AI solutions
• AI models specifically designed for financial sector complexities
• Focus on measurable business results
• Global presence across Asia, Middle East, and Americas
• Reliable performance with security, compliance, and scalability at the core
• Adaptive architecture for future-proofing
• Seamless integration capabilities
• AI-as-a-Service model
• Self-developed TreeRAG™ technology for knowledge management
• Specialized AI agents for specific industry workflows (e.g., wealth management, insurance, lending)
• Ability to unify fragmented data sources for comprehensive insights
• High accuracy in fraud detection and query responses (99.9% and 98.6% respectively)
• Significant impact on efficiency, cost reduction, and customer satisfaction metrics (e.g., 3x collection efficiency, 99.5% faster response time, 37% NPS increase, 40% operational cost reduction, 90% labor cost reduction in insurance)

Funding rounds we track

From the AI funding tracker — rounds as reported by the linked publications.